Jobs in Rwanda
Deadline of this Job: 25 November 2022
Service Advisor
Department CFAO Motors Rwanda Service Department
Job Grade N/A
Gross Salary (RWF) N/A
Reporting To After Sales/ Assembly Line Manager
Date Agreed N/A
Control Over
None
Levels of Authority
• Resolve customer issues
• No recruitment & dismissal decisions
• Direct Performance Management
Main Purpose of Job
Customer Reception, Job card Printing and Filling, Communication between customer and workshop.
Qualification Specification
• VW Product knowledge
• Proven customer experience
• Exceptional Customer Relations
• Exceptional Reporting Skills (Microsoft Office)
• Driving Licence
Role Overview:
• Welcoming customers & booking appointments
• Taking repair orders and describe customers’ concerns clearly on Job card
• Updating customers files
• Obtaining customers approval on all repairs & contact the customers immediately to obtain approval on additional repairs that become necessary during repairs
• Installing vehicle protection devices such as seat covers, steering wheel covers and floor mats
• Monitoring job progress to ensure vehicles are delivered to the customer at the promised time
• Ensuring all paper work is completed on time
• Identifying and reporting any problems at the reception that may affect customer satisfaction
• Comply with 7 Service Core Processes for Volkswagen
• Manage DISS, ElsaPro and Warranty processes for Volkswagen
• Handing over the vehicle to customers
• Customers follow up
• Updating WIP on daily basis and preparing report
• Carrying out CSI survey with all customers
• Any other duties allocated to you by the Management from time to time
Key Performance Indicators - K.P.I
(Performance outcome)
Measurement
(How will performance outcome be achieved)
• Customer Satisfaction and Customer Relations.
• 100% adherence to SCP’s implemented at the Service Division.
• Be available to assist with customers queries when required.
• Maintain CSI Levels above VW Targets.
• Communicate with customers regarding complaints and technical progress on cars on premises and break downs.
• Daily management and follow up of customer concerns.
2. Manufacturer Liaison and Franchise Standards
• Build Relations with all VW Staff
• Effective communication with VW Aftersales Management & Technical Support Centre.
• Effective DISS management.
• 100% campaign completion.
• Compliance with VW franchise standards.
3. Service Core processes as required by LIS (Phantom Shop) are evident in Workshop actions
• Service Core processes aligned to LIS is constantly practiced within the Service Centre
• 100% score achievement on technical requirements for Phantom shopper test.
4. Administration
• Communication of all comebacks to After Sales Manager for recording.
• No job to be worked on in the workshop without a Job Card.
• Working environment is calm and focused at all times.
• No job cards are to be kept by Technicians.
• Controlled use of the VW DISS management system.
• 100% adherence to VW Warranty requirements.
• All paperwork to be accurately and neatly completed.
Other Vacancies
Service Advisor
Department CFAO Motors Rwanda Service Department
Job Grade N/A
Gross Salary (RWF) N/A
Reporting To After Sales/ Assembly Line Manager
Date Agreed N/A
Control Over
None
Levels of Authority
• Resolve customer issues
• No recruitment & dismissal decisions
• Direct Performance Management
Main Purpose of Job
Customer Reception, Job card Printing and Filling, Communication between customer and workshop.
Qualification Specification
• VW Product knowledge
• Proven customer experience
• Exceptional Customer Relations
• Exceptional Reporting Skills (Microsoft Office)
• Driving Licence
Role Overview:
• Welcoming customers & booking appointments
• Taking repair orders and describe customers’ concerns clearly on Job card
• Updating customers files
• Obtaining customers approval on all repairs & contact the customers immediately to obtain approval on additional repairs that become necessary during repairs
• Installing vehicle protection devices such as seat covers, steering wheel covers and floor mats
• Monitoring job progress to ensure vehicles are delivered to the customer at the promised time
• Ensuring all paper work is completed on time
• Identifying and reporting any problems at the reception that may affect customer satisfaction
• Comply with 7 Service Core Processes for Volkswagen
• Manage DISS, ElsaPro and Warranty processes for Volkswagen
• Handing over the vehicle to customers
• Customers follow up
• Updating WIP on daily basis and preparing report
• Carrying out CSI survey with all customers
• Any other duties allocated to you by the Management from time to time
Key Performance Indicators - K.P.I
(Performance outcome)
Measurement
(How will performance outcome be achieved)
• Customer Satisfaction and Customer Relations.
• 100% adherence to SCP’s implemented at the Service Division.
• Be available to assist with customers queries when required.
• Maintain CSI Levels above VW Targets.
• Communicate with customers regarding complaints and technical progress on cars on premises and break downs.
• Daily management and follow up of customer concerns.
2. Manufacturer Liaison and Franchise Standards
• Build Relations with all VW Staff
• Effective communication with VW Aftersales Management & Technical Support Centre.
• Effective DISS management.
• 100% campaign completion.
• Compliance with VW franchise standards.
3. Service Core processes as required by LIS (Phantom Shop) are evident in Workshop actions
• Service Core processes aligned to LIS is constantly practiced within the Service Centre
• 100% score achievement on technical requirements for Phantom shopper test.
4. Administration
• Communication of all comebacks to After Sales Manager for recording.
• No job to be worked on in the workshop without a Job Card.
• Working environment is calm and focused at all times.
• No job cards are to be kept by Technicians.
• Controlled use of the VW DISS management system.
• 100% adherence to VW Warranty requirements.
• All paperwork to be accurately and neatly completed.
Other Vacancies
Deadline of this Job: 05 December 2022
Deadline of this Job: 15 December 2022
To facilitate the implementation of Developing Human Capital in Rwanda (DHCR) project in Burera, Rubavu and Rutsiro districts, World Relief Rwanda (WRR) wishes to recruit one qualified and well experienced candidate to fill the position of Monitoring and Evaluation (M&E) Coordinator. The Job Description and other requirements for this position are as follows:
Position title: M&E Coordinator
Position location: Kigali
Department/Division: Grants Management and Acquisition
Job title of supervisor: Project Manager
Starting date: Immediately
Length of opportunity: 8 months with potential of extension
Hours per week: Full time – 40 Hrs.
General functions/Responsibilities:
The M&E Coordinator will lead and co-ordinate the M&E component of DHCR project ensuring that M&E is embedded within the programme activities; tailored to national contexts and contributes to on-going learning. The M&E Coordinator will have strong analytical and research skills; experience in development of study designs, experience in designing monitoring and evaluation tools for behavior change programmes, and proven capacity to support others in a range of evaluation and data collection methodologies. The role involves supporting the project team, community leadership and volunteers in the documentation of key human interest stories, impact stories, best practices and other learnings throughout the life of the project. S/he also contributes significantly in the planning and overall implementation process of the programme ensuring consistent compliance to the design programme design.
To facilitate the implementation of Developing Human Capital in Rwanda (DHCR) project in Burera, Rubavu and Rutsiro districts, World Relief Rwanda (WRR) wishes to recruit one qualified and well experienced candidate to fill the position of Monitoring and Evaluation (M&E) Coordinator. The Job Description and other requirements for this position are as follows:
Position title: M&E Coordinator
Position location: Kigali
Department/Division: Grants Management and Acquisition
Job title of supervisor: Project Manager
Starting date: Immediately
Length of opportunity: 8 months with potential of extension
Hours per week: Full time – 40 Hrs.
General functions/Responsibilities:
The M&E Coordinator will lead and co-ordinate the M&E component of DHCR project ensuring that M&E is embedded within the programme activities; tailored to national contexts and contributes to on-going learning. The M&E Coordinator will have strong analytical and research skills; experience in development of study designs, experience in designing monitoring and evaluation tools for behavior change programmes, and proven capacity to support others in a range of evaluation and data collection methodologies. The role involves supporting the project team, community leadership and volunteers in the documentation of key human interest stories, impact stories, best practices and other learnings throughout the life of the project. S/he also contributes significantly in the planning and overall implementation process of the programme ensuring consistent compliance to the design programme design.
More Articles …
- Ngo Non-Government Organisations jobs at Handicap International/Humanity & Inclusion, Innovations for Poverty Action
- Engineering Jobs at Rwanda Mines,Petroleum and Gas Board, Rwanda Medical Supply Limited
- Education Academic Teaching Jobs at GIZ Rwanda, Ecole Belge de Kigali
- Data Monitoring And Research Jobs at AKADEMIYA2063, Trócaire
- Consultant Contractual Jobs at GIZ Rwanda, Agri-food Ecosystem of Rwanda
- Computer It Jobs at World Bank, Kiza Solutions
Page 12 of 31