Deadline of this Job: 25 August 2022
Information Communication Technology Officer, NOA- Temporary Appointment , 6 months, Kigali, Rwanda (For Rwandans Only)
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, Support
UNICEF is a leading humanitarian and development agency working globally for the rights of every child. Child rights begin with safe shelter, nutrition, protection from disaster and conflict and traverse the life cycle: pre-natal care for healthy births, clean water and sanitation, health care and education. UNICEF has spent nearly 70 years working to improve the lives of children and their families. Working with and for children through adolescence and into adulthood requires a global presence whose goal is to produce results and monitor their effects. UNICEF also lobbies and partners with leaders, thinkers and policy makers to help all children realize their rights—especially the most disadvantaged.
UNICEF Rwanda is committed to realizing the rights of all children to help them build a strong foundation and have the best chance of fulfilling their potential.
UNICEF Rwanda is currently midway through its Country Programme 2018-2024 and its goal is to improve the health, nutritional status, protection, education, and wellbeing of children, focusing on those who are poor, vulnerable or at risk.
To learn more about UNICEF work in Rwanda, please visit the country website https://unicef.sharepoint.com/sites/RWA/
How can you make a difference?
Under the general guidance of the Deputy Representative Operations, and based on the established policies, standards, guidelines, and service level agreements (SLAs), the purpose of the incumbent role is to carry out broad ICT functions and enable the provision of ICT solutions and services, to ensure effective and efficient operational environment with an increasing simplification and digitalization of processes.
Key Functions, Accountabilities And Related Duties Or Tasks
• Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:
• Ensure physical and logical security and safety of ICT environment and infrastructure;
• Operate ICT infrastructure –environment, hardware, network and telecommunications;
• Assist in the management of contracts for ICT for services and products;
• Implement corporate solutions, services and keep systems and applications up and running;
• Manage changes and apply upgrades, security updates and patches;
• Conduct or supervise the provision of preventive and corrective maintenance;
• Manage emergency telecommunication operations and equipment;
• Manage ICT disaster recovery plans;
• Monitor, assess and verify the use of ICT resources to ensure compliance;
• Escalate compliance exceptions (proactive) and deviations (reactive).
• Provide help, support and assist with capacity building and knowledge management:
• Provide technical and operational support to end-users;
• Manage escalated ICT incidents or problems to GSSC/ITSS;
• Distribute ICT-related communication materials from NYHQ, GSSC or regional office;
• Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…
• Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;
• Share local experience and lessons learned with regional office, GSSC or ITSS for the collective benefit;
• Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;
• Support opportunities to improve productively, efficiency, effectiveness and foster innovation;
• Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;
• Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….Support operational and administrative tasks
• Support operational and administrative tasks:
• Prepare ICT related plans, budget, set priorities and performance indicators as well as year-end assessments, reviews and reporting;
• Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
• Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;
• Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc…
• Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position;
• Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives;
• Work closely with Administration and Finance on billing certification, inventory and asset management;
• Assist in providing information for reports, reviews or audits;
• Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.
• Assist in the delivery of results in collaboration with T4D Specialist:
• Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation;
• Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
• Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results;
• Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners;
• Support counterparts and implementing partners to build capacity and nurture independence;
• Assist in the selection of training providers and the development of training materials;
• Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
• Provide oversight of providers and third-parties of ICT-related services and products to programme;
• Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;
To qualify as an advocate for every child you will have…
Education: A university degree in computer science, software engineering, information technology management, or any other ICT related field is required.
Experience: A minimum of two years of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.
Language Requirements: Fluency in English is required. Knowledge of French language or Kinyarwanda is an asset.
Technical Competencies
Certification and/or proven experience in one of these several ICT technical competencies:
• ICT Project Management,
• Business Analytics,
• Information Security,
• ICT Audit and Risk Management,
• Telecommunications,
• Networks Information Security and Software Engineering and Programming,
• Cloud services,
• Knowledge management,
• Digitalization,
• Business process automation
For every Child, you demonstrate…
UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability.
The Core Competencies Required For This Post Are
• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Type of Contract & Level: Fixed Term (FT); level_G6
Reporting to: Head of Unit,
Duty Station: Kigali
Duration: 1 year renewable
Organizational Context
The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Rwanda works in partnership with the Government and other stakeholders through the direct implementation of integrated programmes targeting the most vulnerable people and will progressively shift towards building national capacity to formulate, manage and implement programmes for achieving zero hunger. In implementing its activities, WFP will bridge the humanitarian–development nexus and leverage its extensive experience and the contributions it has made in Rwanda over many decades in order to achieve five strategic outcomes:
• Refugees and returnees in Rwanda always have access to adequate and nutritious food.
• Vulnerable populations in food-insecure communities and areas have improved access to adequate and nutritious food all year.
• Children under 5, adolescents and pregnant and nursing women and girls in Rwanda have improved access to nutritious foods and services that enable them to meet their nutrition needs all year.
• Smallholder farmers, especially women, have increased marketable surplus and access to agricultural markets through efficient supply chains by 2030.
• The Government of Rwanda and the humanitarian community is provided with adequate, timely, cost-efficient, and agile supply chain services and expertise necessary to effectively respond to emergency crisis.
Under Strategic Outcome 2, WFP provides home-grown school feeding in food insecure areas in Rwanda and acts as a key technical partner of the Government of Rwanda in developing and expanding the national school feeding programme. This position of the School Feeding Programme Associate will be part of the school feeding team and is based in the Country Office in Kigali, Rwanda and contributes to the effective and efficient design and implementation of school feeding activities – WFP-implemented school feeding and technical assistance to Government - under Strategic Outcome 2.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Job Purpose
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
Standard Minimum Qualifications
• Education: A University degree in information technology, telecommunications, information management or/and related fields.
• Experience: Minimum of 6 years of progressively responsible work experience in ICT with experience in general IT infrastructures deployment and maintenance and administration.
• Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: French and a working knowledge of the other. Good knowledge of Kinyarwanda
• DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.
Functional Capabilities
• Capability Name Description Of The Behaviour Expected For The Proficiency Level
• Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
• Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
• Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
• Service Management Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
• Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
• Procurement and Contract Management Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.
4Ps Core Organisational Capabilities
Purpose
• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.
People
• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.
Performance
• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.
Partnership
• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.
Terms And Conditions
At least three years of progressively responsible job-related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar.
Organization/Reporting line:
Reports to: Integrated Solutions Manager
Place of work/Travel:
Kigali, Rwanda | Travel required for meetings, surveys, inspection, project sites etc.
Contact and Cooperation:
Internally: Main cooperation with the Integrated Solutions Manager, Technical Operations Manager, Business Unit Heads and Heads of Support functions/ Departments to conduct site surveys, design, specify and create technology drawings and proposals, and bids.
Externally: Local and International Technology Partners, Equipment Suppliers, Technology Consultants, Architects, Engineers and System Integrators.
Job Summary:
The Technology Solutions Architect will provide support to both the Technical Division and Sales divisions and will be responsible for consultancy, design and commercial documentation. Technical writing skills would be required. The person will work closely with the various departments to ensure that the designs are functional, and solution driven. Financial review of projects in close co-operation with the Integrated Solutions Manager and CST lead. Key Responsibilities:
• Lead and drive the development of the integrated solutions in line with the company’s strategic and business plans.
• Design, document, advise and assist on all projects within agreed upon budgets, timelines and standards including technical and financial proposals.
• Participate in procurement by providing technical support to the tendering and selection process of any requirements in support of a project;
• Work with the management team in the development of the Company’s overall Integrated Solutions Strategy.
• Responsible for production of strategic security and engineering deliverables, drawings, documentation, reports, and presentation materials. This covers Security Strategy Reports, Security Audits, Security Risk Assessments, BMS Systems design, Fire detection & suppression systems design, Security Operations Reports (CCTV, ACS etc.);
• Work with the Commercial team and support in business development activities by identifying new leads and opportunities;
• Represent the Company during consultations with client representatives, government agencies and industry associates connected to specific projects;
• Enforce compliance to set laws, regulations and customer requirements governing business operations;
• Commission and undertake security surveys and security risk assessments; and present findings of work to team members and clients in an iterative and participative manner as needed.
• Lead, motivate, communicate with, develop, and ensure the best performance to meet the company’s needs.
• Lead and ensure delivery of services as per the SLAs, company standards and quality as well as push recurring support. Service maintenance services and Annual Maintenance Contracts.
Principal Outputs of this Role:
• Design planned projects within the set budgets and resources;
• Technical and operational excellence by well-designed solutions.;
• Keep ahead of technology in the Technical Integrated Solution space;
Accountability:
The Solutions architect is accountable to the Technical Manager for his responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.
Competencies:
• An energetic person with ability to transform, inspire and motivate teams to produce quality output within strict timeframes;
• Strategic and logical thinker, ability to see the big picture and formulate strategies for the company and contribute to achievement of the company’s overall objectives;
• Demonstrate ability to build cohesive teams and provide others with clear direction and sets measurable and achievable goals for subordinates;
• An analytical and passionate transformative and visionary leader capable of providing mentorship and guidance on developing the capabilities and competencies of the Technical Team/Sales team.
• Enthusiastic, results oriented with excellent communication and presentation skills
• Influential with an ability to work and interact with internal and external stakeholders at all levels.
• Commitment to results, customer focused, and goal driven;
• Ability to grow, support and develop talent within the department; and
• High moral standing with impeccable integrity
Qualifications & Experience:
• Bachelor’s Degree in engineering, design, IT, electronics or similar is essential
• Professional qualification in design technology, engineering, security and risk management or any related field.
• Minimum ten (10) years technical experience in the same industry with at least five (5) years' in the infrastructure / facilities security sector at a management level.
• Specialist knowledge in retail / residential, corporate, commercial and diplomatic alarm systems and alarm response to include integration with home automation, security / fire control and building management systems.
• Demonstrable experience of large scale and complex technology security solutions
• Advanced knowledge of MS Word, Excel, MS Project, PowerPoint and Visio.
• Intermediate user in CAD and / or REVIT experience essential.
• In-depth knowledge of the latest physical and electronic security systems including excellent technical / product knowledge of all types of security, fire, BMS systems and solutions such as CCTV, IT networking, Access Control, Video Management Systems, Security Command Centres / Remote Monitoring, Tracking and Alarms.
• Ability to understand, apply and author project documentation.
Information Communication Technology Officer, NOA- Temporary Appointment , 6 months, Kigali, Rwanda (For Rwandans Only)
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, Support
UNICEF is a leading humanitarian and development agency working globally for the rights of every child. Child rights begin with safe shelter, nutrition, protection from disaster and conflict and traverse the life cycle: pre-natal care for healthy births, clean water and sanitation, health care and education. UNICEF has spent nearly 70 years working to improve the lives of children and their families. Working with and for children through adolescence and into adulthood requires a global presence whose goal is to produce results and monitor their effects. UNICEF also lobbies and partners with leaders, thinkers and policy makers to help all children realize their rights—especially the most disadvantaged.
UNICEF Rwanda is committed to realizing the rights of all children to help them build a strong foundation and have the best chance of fulfilling their potential.
UNICEF Rwanda is currently midway through its Country Programme 2018-2024 and its goal is to improve the health, nutritional status, protection, education, and wellbeing of children, focusing on those who are poor, vulnerable or at risk.
To learn more about UNICEF work in Rwanda, please visit the country website https://unicef.sharepoint.com/sites/RWA/
How can you make a difference?
Under the general guidance of the Deputy Representative Operations, and based on the established policies, standards, guidelines, and service level agreements (SLAs), the purpose of the incumbent role is to carry out broad ICT functions and enable the provision of ICT solutions and services, to ensure effective and efficient operational environment with an increasing simplification and digitalization of processes.
Key Functions, Accountabilities And Related Duties Or Tasks
• Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:
• Ensure physical and logical security and safety of ICT environment and infrastructure;
• Operate ICT infrastructure –environment, hardware, network and telecommunications;
• Assist in the management of contracts for ICT for services and products;
• Implement corporate solutions, services and keep systems and applications up and running;
• Manage changes and apply upgrades, security updates and patches;
• Conduct or supervise the provision of preventive and corrective maintenance;
• Manage emergency telecommunication operations and equipment;
• Manage ICT disaster recovery plans;
• Monitor, assess and verify the use of ICT resources to ensure compliance;
• Escalate compliance exceptions (proactive) and deviations (reactive).
• Provide help, support and assist with capacity building and knowledge management:
• Provide technical and operational support to end-users;
• Manage escalated ICT incidents or problems to GSSC/ITSS;
• Distribute ICT-related communication materials from NYHQ, GSSC or regional office;
• Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…
• Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;
• Share local experience and lessons learned with regional office, GSSC or ITSS for the collective benefit;
• Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;
• Support opportunities to improve productively, efficiency, effectiveness and foster innovation;
• Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;
• Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….Support operational and administrative tasks
• Support operational and administrative tasks:
• Prepare ICT related plans, budget, set priorities and performance indicators as well as year-end assessments, reviews and reporting;
• Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
• Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;
• Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc…
• Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position;
• Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives;
• Work closely with Administration and Finance on billing certification, inventory and asset management;
• Assist in providing information for reports, reviews or audits;
• Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.
• Assist in the delivery of results in collaboration with T4D Specialist:
• Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation;
• Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
• Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results;
• Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners;
• Support counterparts and implementing partners to build capacity and nurture independence;
• Assist in the selection of training providers and the development of training materials;
• Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
• Provide oversight of providers and third-parties of ICT-related services and products to programme;
• Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;
To qualify as an advocate for every child you will have…
Education: A university degree in computer science, software engineering, information technology management, or any other ICT related field is required.
Experience: A minimum of two years of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.
Language Requirements: Fluency in English is required. Knowledge of French language or Kinyarwanda is an asset.
Technical Competencies
Certification and/or proven experience in one of these several ICT technical competencies:
• ICT Project Management,
• Business Analytics,
• Information Security,
• ICT Audit and Risk Management,
• Telecommunications,
• Networks Information Security and Software Engineering and Programming,
• Cloud services,
• Knowledge management,
• Digitalization,
• Business process automation
For every Child, you demonstrate…
UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability.
The Core Competencies Required For This Post Are
• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Deadline of this Job: 25 August 2022
IT Operations Associate Type of Contract & Level: Fixed Term (FT); level_G6
Reporting to: Head of Unit,
Duty Station: Kigali
Duration: 1 year renewable
Organizational Context
The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Rwanda works in partnership with the Government and other stakeholders through the direct implementation of integrated programmes targeting the most vulnerable people and will progressively shift towards building national capacity to formulate, manage and implement programmes for achieving zero hunger. In implementing its activities, WFP will bridge the humanitarian–development nexus and leverage its extensive experience and the contributions it has made in Rwanda over many decades in order to achieve five strategic outcomes:
• Refugees and returnees in Rwanda always have access to adequate and nutritious food.
• Vulnerable populations in food-insecure communities and areas have improved access to adequate and nutritious food all year.
• Children under 5, adolescents and pregnant and nursing women and girls in Rwanda have improved access to nutritious foods and services that enable them to meet their nutrition needs all year.
• Smallholder farmers, especially women, have increased marketable surplus and access to agricultural markets through efficient supply chains by 2030.
• The Government of Rwanda and the humanitarian community is provided with adequate, timely, cost-efficient, and agile supply chain services and expertise necessary to effectively respond to emergency crisis.
Under Strategic Outcome 2, WFP provides home-grown school feeding in food insecure areas in Rwanda and acts as a key technical partner of the Government of Rwanda in developing and expanding the national school feeding programme. This position of the School Feeding Programme Associate will be part of the school feeding team and is based in the Country Office in Kigali, Rwanda and contributes to the effective and efficient design and implementation of school feeding activities – WFP-implemented school feeding and technical assistance to Government - under Strategic Outcome 2.
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Job Purpose
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
Standard Minimum Qualifications
• Education: A University degree in information technology, telecommunications, information management or/and related fields.
• Experience: Minimum of 6 years of progressively responsible work experience in ICT with experience in general IT infrastructures deployment and maintenance and administration.
• Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: French and a working knowledge of the other. Good knowledge of Kinyarwanda
• DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.
Functional Capabilities
• Capability Name Description Of The Behaviour Expected For The Proficiency Level
• Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
• Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
• Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
• Service Management Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
• Client Management Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
• Procurement and Contract Management Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.
4Ps Core Organisational Capabilities
Purpose
• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.
People
• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.
Performance
• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.
Partnership
• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.
Terms And Conditions
At least three years of progressively responsible job-related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar.
Deadline of this Job: 18 August 2022
Technology Solutions Architect Organization/Reporting line:
Reports to: Integrated Solutions Manager
Place of work/Travel:
Kigali, Rwanda | Travel required for meetings, surveys, inspection, project sites etc.
Contact and Cooperation:
Internally: Main cooperation with the Integrated Solutions Manager, Technical Operations Manager, Business Unit Heads and Heads of Support functions/ Departments to conduct site surveys, design, specify and create technology drawings and proposals, and bids.
Externally: Local and International Technology Partners, Equipment Suppliers, Technology Consultants, Architects, Engineers and System Integrators.
Job Summary:
The Technology Solutions Architect will provide support to both the Technical Division and Sales divisions and will be responsible for consultancy, design and commercial documentation. Technical writing skills would be required. The person will work closely with the various departments to ensure that the designs are functional, and solution driven. Financial review of projects in close co-operation with the Integrated Solutions Manager and CST lead. Key Responsibilities:
• Lead and drive the development of the integrated solutions in line with the company’s strategic and business plans.
• Design, document, advise and assist on all projects within agreed upon budgets, timelines and standards including technical and financial proposals.
• Participate in procurement by providing technical support to the tendering and selection process of any requirements in support of a project;
• Work with the management team in the development of the Company’s overall Integrated Solutions Strategy.
• Responsible for production of strategic security and engineering deliverables, drawings, documentation, reports, and presentation materials. This covers Security Strategy Reports, Security Audits, Security Risk Assessments, BMS Systems design, Fire detection & suppression systems design, Security Operations Reports (CCTV, ACS etc.);
• Work with the Commercial team and support in business development activities by identifying new leads and opportunities;
• Represent the Company during consultations with client representatives, government agencies and industry associates connected to specific projects;
• Enforce compliance to set laws, regulations and customer requirements governing business operations;
• Commission and undertake security surveys and security risk assessments; and present findings of work to team members and clients in an iterative and participative manner as needed.
• Lead, motivate, communicate with, develop, and ensure the best performance to meet the company’s needs.
• Lead and ensure delivery of services as per the SLAs, company standards and quality as well as push recurring support. Service maintenance services and Annual Maintenance Contracts.
Principal Outputs of this Role:
• Design planned projects within the set budgets and resources;
• Technical and operational excellence by well-designed solutions.;
• Keep ahead of technology in the Technical Integrated Solution space;
Accountability:
The Solutions architect is accountable to the Technical Manager for his responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.
Competencies:
• An energetic person with ability to transform, inspire and motivate teams to produce quality output within strict timeframes;
• Strategic and logical thinker, ability to see the big picture and formulate strategies for the company and contribute to achievement of the company’s overall objectives;
• Demonstrate ability to build cohesive teams and provide others with clear direction and sets measurable and achievable goals for subordinates;
• An analytical and passionate transformative and visionary leader capable of providing mentorship and guidance on developing the capabilities and competencies of the Technical Team/Sales team.
• Enthusiastic, results oriented with excellent communication and presentation skills
• Influential with an ability to work and interact with internal and external stakeholders at all levels.
• Commitment to results, customer focused, and goal driven;
• Ability to grow, support and develop talent within the department; and
• High moral standing with impeccable integrity
Qualifications & Experience:
• Bachelor’s Degree in engineering, design, IT, electronics or similar is essential
• Professional qualification in design technology, engineering, security and risk management or any related field.
• Minimum ten (10) years technical experience in the same industry with at least five (5) years' in the infrastructure / facilities security sector at a management level.
• Specialist knowledge in retail / residential, corporate, commercial and diplomatic alarm systems and alarm response to include integration with home automation, security / fire control and building management systems.
• Demonstrable experience of large scale and complex technology security solutions
• Advanced knowledge of MS Word, Excel, MS Project, PowerPoint and Visio.
• Intermediate user in CAD and / or REVIT experience essential.
• In-depth knowledge of the latest physical and electronic security systems including excellent technical / product knowledge of all types of security, fire, BMS systems and solutions such as CCTV, IT networking, Access Control, Video Management Systems, Security Command Centres / Remote Monitoring, Tracking and Alarms.
• Ability to understand, apply and author project documentation.