JOB DETAILS:
Quality Control Technician (Dairy)
Masaka Creamery Limiited produces high quality dairy products for Rwanda and neighboring markets. The company seeks to be a highly successful food manufacturing business while generating meaningful social impact through job creation and sector development.
Company Overview
Masaka Creamery’s mission is to delight our customers by producing beloved products, with uncompromising devotion to our values. We manufacture high-quality dairy products under the Masaka Farms label from our headquarters located in the Kigali Special Economic Zone. Masaka Creamery actively recruits from the Deaf community in Rwanda, and currently boasts a production team that is 100% Deaf. We are a values-driven organization working diligently toward our vision of being admired in Rwanda and beyond for exemplary culture, quality and inclusion.
Position Overview
We are seeking a qualified and motivated Quality Control Technician to become a vital leader at Masaka Creamery. As Quality Control Technician, you will ensure that all processes meet a set of consistent standards that ultimately guarantee the quality of our products. You will work independently of the production team to ensure that quality and safety are not compromised.
Key Roles & Responsibilities
The main objective and responsibility of the position is to: (1) routinely ensure that all products adhere to all food safety standards and internal quality standards (2) ensure compliance with all food safety standards and regulatory authorities in Rwanda.
Supporting activities toward this end include, but are not limited to those below;
• Performing regular in-process and finished products inspections.
• Prepare documentation of the inspection process, which includes detailed reports and performance records including issues and possible Corrections and Corrective actions.
• Communicating with other team members to solve problems.
• Monitor production operations to ensure conformance to company specifications.
• Following up with the appropriate channels when mistakes are found.
• Training other team members on all inspection processes.
• Create quality measurements to track improvement in products.
• Execute quality improvement testing and activities.
• Ensure products and packaging meet customer, regulatory and legislative expectations.
• Work closely with the development team to improve existing products or develop new products.
• Maintain standards for reliability and performance of production
• Recommend improvement measures to the production process to ensure quality control standards are met.
• Guide the production team about the quality control issues to enhance the quality of the product.
• Perform root cause analysis for all quality and safety incidents and propose effective and practical solutions to the management team.
Candidates should also review other job descriptions for Quality Control Technician available online to understand the full breadth of responsibilities for a professional of this type.
Required Qualifications
• Experience in Quality Assurance
• Excellent documentation and presentation skills
• Excellent knowledge of Microsoft Office
• Knowledge of quality control standards in Rwanda including FDA, SMARK and HACCP Standards as well as other industry specifications
• Bachelors (required) in relevant field.
• 1-2 years or more of relevant quality control experience
Quality Control Technician (Dairy)
Masaka Creamery Limiited produces high quality dairy products for Rwanda and neighboring markets. The company seeks to be a highly successful food manufacturing business while generating meaningful social impact through job creation and sector development.
Company Overview
Masaka Creamery’s mission is to delight our customers by producing beloved products, with uncompromising devotion to our values. We manufacture high-quality dairy products under the Masaka Farms label from our headquarters located in the Kigali Special Economic Zone. Masaka Creamery actively recruits from the Deaf community in Rwanda, and currently boasts a production team that is 100% Deaf. We are a values-driven organization working diligently toward our vision of being admired in Rwanda and beyond for exemplary culture, quality and inclusion.
Position Overview
We are seeking a qualified and motivated Quality Control Technician to become a vital leader at Masaka Creamery. As Quality Control Technician, you will ensure that all processes meet a set of consistent standards that ultimately guarantee the quality of our products. You will work independently of the production team to ensure that quality and safety are not compromised.
Key Roles & Responsibilities
The main objective and responsibility of the position is to: (1) routinely ensure that all products adhere to all food safety standards and internal quality standards (2) ensure compliance with all food safety standards and regulatory authorities in Rwanda.
Supporting activities toward this end include, but are not limited to those below;
• Performing regular in-process and finished products inspections.
• Prepare documentation of the inspection process, which includes detailed reports and performance records including issues and possible Corrections and Corrective actions.
• Communicating with other team members to solve problems.
• Monitor production operations to ensure conformance to company specifications.
• Following up with the appropriate channels when mistakes are found.
• Training other team members on all inspection processes.
• Create quality measurements to track improvement in products.
• Execute quality improvement testing and activities.
• Ensure products and packaging meet customer, regulatory and legislative expectations.
• Work closely with the development team to improve existing products or develop new products.
• Maintain standards for reliability and performance of production
• Recommend improvement measures to the production process to ensure quality control standards are met.
• Guide the production team about the quality control issues to enhance the quality of the product.
• Perform root cause analysis for all quality and safety incidents and propose effective and practical solutions to the management team.
Candidates should also review other job descriptions for Quality Control Technician available online to understand the full breadth of responsibilities for a professional of this type.
Required Qualifications
• Experience in Quality Assurance
• Excellent documentation and presentation skills
• Excellent knowledge of Microsoft Office
• Knowledge of quality control standards in Rwanda including FDA, SMARK and HACCP Standards as well as other industry specifications
• Bachelors (required) in relevant field.
• 1-2 years or more of relevant quality control experience
JOB DETAILS:
Principal Technical Advisor
Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health. Since its founding in 1971, MSH has worked in over 150 countries with policymakers, health professionals, and health care consumers to improve the quality, availability, and affordability of health services. Working with governments, donors, non-governmental organizations, the private sector, and health agencies, MSH responds to priority health problems such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and child health; family planning and reproductive health; and chronic non-communicable diseases such as cancer, diabetes, and lung and heart disease. Through strengthening capacity, investing in health systems innovation, building the evidence base, and advocating for sound public health policy, MSH is committed to making a lasting difference in global health.
Overall Responsibilities:
The goal of the global five‐year USAID Medicines, Technologies and Pharmaceutical Services (MTaPS) Program is to help low‐ and middle‐income countries to strengthen their pharmaceutical systems to ensure sustainable access to and appropriate use of safe, effective, quality‐assured, and affordable essential medicines and pharmaceutical services. MTaPS, implemented by Management Sciences for Health (MSH) and partners, will provide technical assistance to the Ministry of Health (MoH) directorate clinical & public health, RBC the Division of Maternal Child and Community Health (MCCH), and Rwanda Biomedical Center/HIV and STI division, Rwanda Food and Drug Authority (FDA) including other relevant implementing agencies to strengthen pharmaceutical systems including pharmaceutical sector governance, regulatory systems, pharmaceutical management information systems, and improve patient‐centered pharmaceutical services.
The Principal Technical Advisor – MIS provides technical assistance to the Rwanda Food and Drug Authority (FDA) to implement the Integrated Information Management System (IRIMS), the support may include other relevant entities to build capacity and strengthen pharmaceutical regulatory information systems, processes and management systems including monitoring and evaluation of the project implementation and effective coordination with relevant entities.
Technical Support
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces
• Directing system testing and validation procedures
• Directing software programming and documentation development
• Consulting with departments or customers on project status and proposals
• Working with customers or departments on technical issues including software system design and maintenance
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Consulting with engineering staff to evaluate software hardware interfaces and develop specifications and performance requirements
• Preparing reports on programming project specifications, activities, or status.
• Conferring with project managers to obtain information on limitations or capabilities
• Researching, designing, implementing, and managing software programs
• Maintaining and upgrading existing systems
• Training users
• Working closely with other developers, UX designers, business, and systems analysts
Coordination
• Work closely with the MTaPS Rwanda Management Team and the Finance and Administration Manager to develop and monitor appropriate/adequate budgets to support relevant technical activities
• Report regularly to the Country Program Director on progress/results achieved in technical work plans and barriers encountered, and resolve any challenges faced
• Represent the program at various technical meetings with other cooperating agencies and participate in various working groups as required, including making technical presentations on key activities and achievements of assigned areas as needed
• Maintain close liaison and coordination with senior officials at Rwanda FDA Work closely with both Rwanda FDA and MTaPS team members to ensure technical work plans are being implemented in a timely and technically sound manner, and productively leverage collaboration with key government and other stakeholders and partners
Capacity Building
• Contribute to the design, implementation, and monitoring of capacity building activities for Rwanda FDA and its stakeholders in the implementation of IRIMS
• Work with relevant partners to build sustainable capacity of Rwanda FDA and its stakeholders provincial/District offices for effective integration regulatory information management system implementation
• Carry out additional responsibilities as may be assigned from time to time.
Monitoring and Evaluation
• Contribute to the development of MTaPS Rwanda Performance Monitoring plan (PMP) and support the collection and validation of relevant data to report project indicators.
• Contribute to the adequate documentation and dissemination of program results and lessons learned, including the development and submission of project’s mandatory reports, technical documents, and reports; and abstracts and articles for scientific journals and conferences.
Required:
• A master’s degree in any of following domains is required
• Computer Science
• Computer Software Engineering
• Software Programming and Development
Preferred
• Degree in health information systems, health management, business management or public health with other relevant disciplines. Hands on experience in public health programs will be an added advantage are all added are all other advantages. Experience
Required:
• A minimum of 8 years relevant working experience in developing and implementing software applications
• Professional program certification in Java is strongly desired
• Experience working on and implementing large‐scale software projects
• Professional experience using cybersecurity and open‐ source technology
• Experience developing software utilizing various coding languages including Java, C++, PHP and more
• Outstanding collaboration and communication skills are essential
• Experience developing secure software systems based upon industry specifications
• Experience in pharmaceuticals and or health technologies management, regulatory systems strengthening related projects, pharmacovigilance, preferably with international donors and organizations such as USAID, Global Fund, UN agencies‐WHO and World Bank, is an added advantage
• Preferred:
• 10 years of progressively responsible experience is preferred
• Demonstrated experience in medical products regulatory and health information systems management
• Demonstrated experience in developing and implementing electronic tools and information systems
Knowledge and Skills
• Strong knowledge and understanding of medical products registration and health information systems in Rwanda
• In‐depth understanding of design, planning and functionalities of e‐health related tools and integration issues between tools desired
• Knowledge of the software development life‐cycle and project management paradigms
• Ability to develop unit testing of code components or complete applications
• Must be a full‐stack developer and understand concepts of software engineering.
• Experience working on a variety of software development projects.
• Analyze code for weaknesses and errors, and present detailed plans to improve them
• Experience developing customized code for multiple projects simultaneously
• Knowledge and interest in computer systems and the latest technologies
• The ability to learn new technologies quickly
• The ability to communicate complex procedures to other colleagues
• Commercial and business awareness
• Attention to detail and desire to probe further into data
• Significant experience in providing technical assistance on management information systems and implementing information manual and electronic tools to strengthen health/pharmaceutical systems desired
• Strong organizational skills and ability to work in a team‐ oriented, culturally diverse environment
• Excellent interpersonal skills, sound judgment, communication skills, training experience, ability to identify and resolve policy and operational constraints
• Experience and ability working with senior government officials
• Experience with USAID and other donor agencies is desirable
• English fluency required including speaking, writing, and reading; additional proficiency in French and Kinyarwanda language
Functional Competencies:
• Functional competencies: Highly motivated, resourceful, results driven and persistent. Ability to think strategically, gather and analyze information in order to make appropriate decisions. Strong interpersonal and communication skills. An analytical and creative mind
• Core MSH competencies: adaptability, communication, problem solving, creativity and innovation, timeliness of work, quality of work and team relationships, resource utilization
• Ability to manage teams, initiate and organize work, establish priorities in a time‐sensitive environment, and meet deadlines with attention to detail and quality
• Sound judgment, self‐motivated, strong initiative
Travel requirements:
• Ability to travel in‐country to support technical activities
• Willingness and ability to travel internationally, including to the US as needed but depending on the COVID‐19 pandemic
Physical requirements:
• Keyboard use, pulling drawers, lifting papers <10lbs., etc
MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.
Principal Technical Advisor
Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health. Since its founding in 1971, MSH has worked in over 150 countries with policymakers, health professionals, and health care consumers to improve the quality, availability, and affordability of health services. Working with governments, donors, non-governmental organizations, the private sector, and health agencies, MSH responds to priority health problems such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and child health; family planning and reproductive health; and chronic non-communicable diseases such as cancer, diabetes, and lung and heart disease. Through strengthening capacity, investing in health systems innovation, building the evidence base, and advocating for sound public health policy, MSH is committed to making a lasting difference in global health.
Overall Responsibilities:
The goal of the global five‐year USAID Medicines, Technologies and Pharmaceutical Services (MTaPS) Program is to help low‐ and middle‐income countries to strengthen their pharmaceutical systems to ensure sustainable access to and appropriate use of safe, effective, quality‐assured, and affordable essential medicines and pharmaceutical services. MTaPS, implemented by Management Sciences for Health (MSH) and partners, will provide technical assistance to the Ministry of Health (MoH) directorate clinical & public health, RBC the Division of Maternal Child and Community Health (MCCH), and Rwanda Biomedical Center/HIV and STI division, Rwanda Food and Drug Authority (FDA) including other relevant implementing agencies to strengthen pharmaceutical systems including pharmaceutical sector governance, regulatory systems, pharmaceutical management information systems, and improve patient‐centered pharmaceutical services.
The Principal Technical Advisor – MIS provides technical assistance to the Rwanda Food and Drug Authority (FDA) to implement the Integrated Information Management System (IRIMS), the support may include other relevant entities to build capacity and strengthen pharmaceutical regulatory information systems, processes and management systems including monitoring and evaluation of the project implementation and effective coordination with relevant entities.
Technical Support
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces
• Directing system testing and validation procedures
• Directing software programming and documentation development
• Consulting with departments or customers on project status and proposals
• Working with customers or departments on technical issues including software system design and maintenance
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Consulting with engineering staff to evaluate software hardware interfaces and develop specifications and performance requirements
• Preparing reports on programming project specifications, activities, or status.
• Conferring with project managers to obtain information on limitations or capabilities
• Researching, designing, implementing, and managing software programs
• Maintaining and upgrading existing systems
• Training users
• Working closely with other developers, UX designers, business, and systems analysts
Coordination
• Work closely with the MTaPS Rwanda Management Team and the Finance and Administration Manager to develop and monitor appropriate/adequate budgets to support relevant technical activities
• Report regularly to the Country Program Director on progress/results achieved in technical work plans and barriers encountered, and resolve any challenges faced
• Represent the program at various technical meetings with other cooperating agencies and participate in various working groups as required, including making technical presentations on key activities and achievements of assigned areas as needed
• Maintain close liaison and coordination with senior officials at Rwanda FDA Work closely with both Rwanda FDA and MTaPS team members to ensure technical work plans are being implemented in a timely and technically sound manner, and productively leverage collaboration with key government and other stakeholders and partners
Capacity Building
• Contribute to the design, implementation, and monitoring of capacity building activities for Rwanda FDA and its stakeholders in the implementation of IRIMS
• Work with relevant partners to build sustainable capacity of Rwanda FDA and its stakeholders provincial/District offices for effective integration regulatory information management system implementation
• Carry out additional responsibilities as may be assigned from time to time.
Monitoring and Evaluation
• Contribute to the development of MTaPS Rwanda Performance Monitoring plan (PMP) and support the collection and validation of relevant data to report project indicators.
• Contribute to the adequate documentation and dissemination of program results and lessons learned, including the development and submission of project’s mandatory reports, technical documents, and reports; and abstracts and articles for scientific journals and conferences.
Required:
• A master’s degree in any of following domains is required
• Computer Science
• Computer Software Engineering
• Software Programming and Development
Preferred
• Degree in health information systems, health management, business management or public health with other relevant disciplines. Hands on experience in public health programs will be an added advantage are all added are all other advantages. Experience
Required:
• A minimum of 8 years relevant working experience in developing and implementing software applications
• Professional program certification in Java is strongly desired
• Experience working on and implementing large‐scale software projects
• Professional experience using cybersecurity and open‐ source technology
• Experience developing software utilizing various coding languages including Java, C++, PHP and more
• Outstanding collaboration and communication skills are essential
• Experience developing secure software systems based upon industry specifications
• Experience in pharmaceuticals and or health technologies management, regulatory systems strengthening related projects, pharmacovigilance, preferably with international donors and organizations such as USAID, Global Fund, UN agencies‐WHO and World Bank, is an added advantage
• Preferred:
• 10 years of progressively responsible experience is preferred
• Demonstrated experience in medical products regulatory and health information systems management
• Demonstrated experience in developing and implementing electronic tools and information systems
Knowledge and Skills
• Strong knowledge and understanding of medical products registration and health information systems in Rwanda
• In‐depth understanding of design, planning and functionalities of e‐health related tools and integration issues between tools desired
• Knowledge of the software development life‐cycle and project management paradigms
• Ability to develop unit testing of code components or complete applications
• Must be a full‐stack developer and understand concepts of software engineering.
• Experience working on a variety of software development projects.
• Analyze code for weaknesses and errors, and present detailed plans to improve them
• Experience developing customized code for multiple projects simultaneously
• Knowledge and interest in computer systems and the latest technologies
• The ability to learn new technologies quickly
• The ability to communicate complex procedures to other colleagues
• Commercial and business awareness
• Attention to detail and desire to probe further into data
• Significant experience in providing technical assistance on management information systems and implementing information manual and electronic tools to strengthen health/pharmaceutical systems desired
• Strong organizational skills and ability to work in a team‐ oriented, culturally diverse environment
• Excellent interpersonal skills, sound judgment, communication skills, training experience, ability to identify and resolve policy and operational constraints
• Experience and ability working with senior government officials
• Experience with USAID and other donor agencies is desirable
• English fluency required including speaking, writing, and reading; additional proficiency in French and Kinyarwanda language
Functional Competencies:
• Functional competencies: Highly motivated, resourceful, results driven and persistent. Ability to think strategically, gather and analyze information in order to make appropriate decisions. Strong interpersonal and communication skills. An analytical and creative mind
• Core MSH competencies: adaptability, communication, problem solving, creativity and innovation, timeliness of work, quality of work and team relationships, resource utilization
• Ability to manage teams, initiate and organize work, establish priorities in a time‐sensitive environment, and meet deadlines with attention to detail and quality
• Sound judgment, self‐motivated, strong initiative
Travel requirements:
• Ability to travel in‐country to support technical activities
• Willingness and ability to travel internationally, including to the US as needed but depending on the COVID‐19 pandemic
Physical requirements:
• Keyboard use, pulling drawers, lifting papers <10lbs., etc
MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.