Customer Service Jobs at Ngoma District Health and other companies

JOB DETAILS:
2 Customer Care Officer
Level:6.II
Job description
•
• To ensure that appropriate customer care service and ensuring satisfaction of clients.
• To strengthen the hospital’s credibility, enhances its public image, and develop good will.
• To perform a variety of complex administrative tasks related to promotion and communication activities
• Planning, organizing and controlling customer care activities
• Professional attitude with good inter-personal and communication skills
• Capable of handling confidential information
• To upholding excellent customer care measures; ensure that activities are done in a way that reflects the importance of the customer.
• Research and update customer care developments
• Use standards on Customer care based on International best practices
• Manage customer complaints and customer feedback
• Ensure availability of customer information in all forms
• Advise Staff on trainings in the area of Customer care
• Act as compliance officer in the area of Customer care standards
• Participate in Quality improvement committee as stated
• Work with the Hospital administration to issue press release.
• In collaboration with the District Health team participate in opening and reporting of suggestion boxes information.
• Prepare and submit the monthly, quarterly and annual report on Customer care
• Perform any other duty that may be assigned to him/her from time to time by the management
• Respect the values and taboos as stated in internal rules and regulation

Minimum Qualifications
• Advanced Diploma in Office Management
0 Year of relevant experience
• Bachelor's Degree in Communication
0 Year of relevant experience
• Bachelor's Degree in Public Relations
0 Year of relevant experience
• Bachelor's Degree in Office Management
0 Year of relevant experience
• Bachelor's Degree in Marketing
0 Year of relevant experience
• Bachelor's Degree in Customer Relations
0 Year of relevant experience
• Bachelor's Degree in Hospitality Management
0 Year of relevant experience
• Advanced Diploma in Hospitality management
0 Year of relevant experience

Competency and Key Technical Skills
• N/A
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning

JOB DETAILS:
5 Secretary and Customer Care
Level:9.II
Job description

• Maintain the incoming and outgoing correspondences of the Sector;
• Manage the agenda of the Executive Secretary;
• Receive clients’ queries and direct them to the right personnel;
• Keep the Sector’s store and manage flux on a daily basis;
• Prepare logistics for meetings held at the Sector level.

Minimum Qualifications
• Advanced Diploma in Secretarial Studies
0 Year of relevant experience
• Advanced Diploma in Office Management
0 Year of relevant experience
• Bachelor’s Degree in Public Administration
0 Year of relevant experience
• Bachelor’s Degree in Administrative Sciences
0 Year of relevant experience
• Bachelor's Degree in Communication
0 Year of relevant experience
• Bachelor's Degree Social Work
0 Year of relevant experience
• Bachelor's Degree in Sociology
0 Year of relevant experience
• Bachelor’s degree in Marketing
0 Year of relevant experience
• Management
0 Year of relevant experience
 
Competency and Key Technical Skills
• N/A
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Organization skills
• Knowledge of office administration
• Communication skills
• Interpersonal skills
• Time management skills
• Bookkeeping skills
• Computer Skills
• Stress Management Skills
• Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage