JOB DETAILS:
Aftercare/ Vehicle Maintenance Manager
Ampersand is an energy and mobility startup based in Kigali. We’re building electric taxi motorcycles that perform better, are easier to drive, cost less to buy and operate, and take less time to refuel.
We want to achieve the world’s first true mass-market shift from petrol to electric power across a major vehicle fleet, achieving a vital tipping point in the fight against climate change.
Do you want to do work that is impactful? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.
About Ampersand
Headquartered in Kigali in Rwanda, Ampersand is achieving the world’s first true mass-market shift to electric vehicles, a vital tipping point in the fight against climate change, through providing electric motorcycles to moto taxis drivers in East Africa. Our electric motorcycles offer savings that can double a driver’s income, in addition to reducing carbon emissions by more than 75%. Converting just one petrol motorbike to electric is the equivalent of the carbon captured by 128 trees.
Since starting out in 2018, we plan to grow to serve tens of thousands of customers across East Africa in 5 years. This is where you come in. The team has grown from a tiny, bootstrapped R&D garage project into East Africa's leading electric vehicle operation, with a team of over 150 staff drawn from diverse backgrounds. We are rapidly scaling our operations, and we are looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.
About the role
Reporting to the Commercial Manager, this role will oversee the technical after-sales support for our customers including spare parts inventory, dealerships, and warranties. We seek an enthusiastic business manager with the ability to carry out various analytics and at the same time train, challenge, coach, and mentor team members. The Aftercare/ Vehicle Maintenance Manager will be accountable for delivering unparalleled service to our customers and dealer partners and continue to optimize service delivery systems. This role will carry out the following responsibilities:
- Maintain a high degree of technical competency in the mechanics, electricals, and power systems of the Ampersand e-motorcycle.
- Ability to carry out various analytics so as to deliver improvements around warranties, warranty rates, and service order efficiencies.
- Be accountable for spare parts inventory, overseeing stock keeper performance, stock accuracy, and stock orders.
- Leadership, management and training of vehicle maintenance and roadside rescue teams to deliver efficient and excellent service for our customers.
- Coordination with Ampersand spare parts dealers to ensure stock availability and maintenance quality at Rwanda partner garages.
- Manage customer warranties and preventative maintenance services.
- Management of DEAR ERP platform for stock keeping and customer point of sale
- Ability to develop and maintain process experimentation resulting in continuous improvement of our service systems.
- Other duties at the discretion of Ampersand.
Minimum Requirements
- 7+ years of professional experience in automotive maintenance including 3 years at management level
- Diploma or Bachelors degree in automotive maintenance or mechanical fields.
- Experience with the distribution of spare parts or franchise partnerships.
- Ability to manage, train, mentor, and coach team members
- Ability to deliver results on time and on budget.
- Good comprehension of Microsoft Office tools as well as Google Workspace.
- Ability to communicate in both written and spoken English & Fluent in Kinyarwanda
- (Bonus) Experience with electric vehicles
- (Bonus) Experience in a start-up environment.
Timing
ASAP
Compensation
A competitive compensation package commensurate with local market rates and experience including health insurance cover.
2 Land, Infrastructures, Habitat and Community settlement Officer
Level:6.II
Job description
• Provide land-related notary services to service seekers as per the competencies set forth by the law;
• Implement District’s strategies and programs on land and infrastructure in conformity with existing national policy, rules and regulations;
• Avail necessary data for the issuance of land titles and constitute a database of used and unused land in the Sector.
• Identify infrastructure facilities needs at the Sector level and report them to competent authorities;
• Follow up on activities related to infrastructure works in the sector;
• Implement the District habitat and community settlement plan in conformity with existing rules and regulations;
• Advise on settlement programmes, development and implementation in the Sector in conformity with the District’s strategy and national policies;
• Receive and examine application files for construction and deliver authorization for the rehabilitation of infrastructure;
• Prepare building rehabilitation permits to be issued by the Sector and closely inspect the implementation of the settlement plan;
• Supervise the implementation of strategies and mobilization mechanisms of local population for National Domestic Biogas and Improved Cook Stoves Programs at Sector level;
• Organize, in collaboration with relevant stakeholders, rescue and social assistance of victims of disasters at sector level
• Provide data necessary for the functioning of National Early Warning and the Disaster Monitoring Information Systems;
• Work with specialized organizations
• to organize sessions of disaster
• simulation and rescue of people
• Organize and conduct campaigns meant to raise local population awareness on preparedness for disaster and its management
Minimum Qualifications
• Bachelor's Degree in Civil Engineering
0 Year of relevant experience
• Advanced Diploma in Civil Engineering
0 Year of relevant experience
• Bachelor’s Degree in Geography
0 Year of relevant experience
• Bachelor's Degree in Land Management
0 Year of relevant experience
• Bachelor's Degree in Rural Settlement
0 Year of relevant experience
• Advanced diploma in in Land Management
0 Year of relevant experience
• Advanced diploma in in Geography
0 Year of relevant experience
• Advanced diploma in Rural Settlement
0 Year of relevant experience
• Advanced diploma in Urban Planning
0 Year of relevant experience
• Bachelor in urban planning
0 Year of relevant experience
Competency and Key Technical Skills
• N/A
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Communication skills
• Complex Problem solving
• Time management skills
• Computer Skills
• Organizational Skills
• High analytical Skills
• Knowledge of Rwanda's Land, Infrastructures and Community Settlement
• Deep understanding and knowldge of the Rwandan and regional context for Infrastructure development
• Team working Skills
• Fluency in Kinyarwanda, English and/ or French; knowledge of all is an advantage