Summary
Date Posted: Wednesday, March 18, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
The Field Operations Tech Coordinator is tasked with maintaining our fleet of tech hardware in the field and ensuring that the Field team is able to use all the software we implement. The Coordinator will also be responsible for building robust processes to prepare for the introduction and scale-up of new technologies .

Specific responsibilities include, but are not limited to;
• Support the rollout of new technologies e.g tablets to our 1000+ staff members in the field. This will involve project planning, procurement of hardware, as well as management of internal stakeholders such as Human Resources (HR) and Information Technology Operations (ITO) to ensure their preparedness.
• Proactively identify Tech training needs for Field Officers in line with trial or scale up goals
• Design and deliver training to FOs - evaluate progress and provide refresher training sessions where necessary.
• Serve as the main point person for the field team when they face any tech-related challenges, and work with closely with all members of the Field Operations team, as well as departments such as HR, Business Operations (BizOps), and Information Technology Operations (ITO) to respond to and resolve these challenges
• Consistently review and refine our tech management process to make them more effective and productive.
• Contribute to our overall Tech strategy by conducting regular visits to the field and reporting back observations and recommendations.

Job Skills: Not Specified

Qualifications
We are seeking an exceptional experience with 1 -2 years of work experience and ideally a demonstrated passion for our mission. Candidates who fit the following criteria are strongly encouraged to apply:
• At a minimum, a Bachelor’s degree - Information Technology or Computer Science would be a plus.
• Strong computer skills, specifically in Excel and the Google Suite of applications.
• Strong written and verbal communication and an ability to explain complicated concepts in the simplest way possible.
• Willingness to ask questions, comfort pointing out challenges, and an ability to give clear and actionable recommendations.
• Ability to work under pressure, producing quality work with minimal supervision.
• Demonstrated leadership experience at work, or outside of work, enthusiasm for learning, and openness to feedback.
• Ability to build teams and collaborate with colleagues from diverse backgrounds.
• Language: English and Kinyarwanda required.

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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