Summary
Date Posted: Wednesday, January 25, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Waiter
Reports to : Restaurant Manager
Education level : Proven work experience as a Waiter or Waitress
Job Purpose:
The clubhouse of Kigali Golf Resort & Villas is undergoing renovations to become one of the best facilities in Africa. When finished the clubhouse will be composed of a health club, tennis and squash courts, swimming pool and 7 outlets.
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role.
Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.
Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

Specific responsibilities and accountabilities include, but are not limited to the following:
• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve Food and drink orders.
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses, and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests
• must keep their workspace clean
• Prepare and serve coffee to a customer as asked.

Qualifications & Expereince
• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Standard Coffee preparation
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma: food safety training is a plus

Languages:
• Fluency in English is required.
• Fluency in French will be an asset.


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure

Required documents:
• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates
The deadline for submitting applications is January 31st, 2023, at 14:00 hrs. Kigali time.
All applicants should submit their zipped documents on hr@rwandagolf.rw 
Note: An applicant who will share the unzipped documents will be disqualified immediately.
Only selected candidates for interview will be contacted.


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