Manager Banktech
Mobile Money Rwanda ltd is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.
Mobile Money Rwanda ltd is therefore Internally and externally recruiting highly competent and self-motivating individuals for the below Positions

Job Responsibilities
• Abide by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy
• Ensure effective implementation of the functional strategy
• Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Support function wide transformation initiatives. Elicit inputs from relevant parties, when required
• Implement adequate risk mitigation and controls, with directions from the SM BankTech
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Manage approval process from SM BankTech on new initiatives
• Work with approved budget for internal projects, under direction from the SM BankTech
• Facilitate preparation of proposal on change initiatives SLA, policies, and procedures
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM BankTech
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM BankTech apprised of the same
• Provide inputs, when required, and execute all projects initiated in the function
• Assist in establishing objectives, targets and budgets for the function
• Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM BankTech
• Prepare documentation for sign-off/ making decisions regarding tactical changes; apprise SM BankTech of changes made without approval
• Report on a daily basis to the SM BankTech relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Assist in managing function’s budgets in line with business objectives, when required
• Assist in managing project initiative budgets in line with business objectives, when required
• Implement and execute policies, procedures and guidelines cascaded by the functional lead
• Comply with the set governance mechanisms, under supervision from the functional lead
• Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM BankTech
• Evaluate the efficiency and effectiveness of Product strategies and propose and offer suggestions for improvements
• Implement and execute policies, procedures and guidelines cascaded by the functional lead
• Comply with the Job Requirements
• Degree in Finance, Accounting, Management, Commerce, or any related field
• A minimum of 2 to 3 years’ total experience in Payments or Business Development or allied field is required
• Experience in Fintech, banking or Mobile Money is key
• Experience working in a global/multinational enterprise is preffered

Specialist: Manager, Customer Value
About Mobile Money
Mobile Money Rwanda ltd is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.
Mobile Money Rwanda ltd is therefore Internally and externally recruiting highly competent and self-motivating individuals for the below Positions

Job Responsibilities
• Execute delivery of integrated customer insight for customers, including actionable value-, usage- and needs-based segmentation and predictive models, linked with competitor intelligence and market research.
• Analyse commercial impact of BTL programs on product penetration, ARPU and incremental value delivered. Define analyses of the prepaid base to identify opportunities to apply products and tariffs to maximize lifetime value.
• Define and execute prepaid base development programs to support growth in customer base ARPU through targeted and segmented offers, BTL campaigns and cohort-specific pricing with a specific focus on data up-sell and tariff
• Contribute to driving the business by projecting consequences of business decisions based on analysis and drawing up possible proposals for improvement based on actionable customer & base insights
• Input into proposition development carried out by CVM owners and advise of base implications during prioritisation between specific initiatives.
• Carry out complex non-routine reporting/analysis and deep dives to understand customer and channel behavior and the commercial impact of that behaviour i.e. price plan dispositioning, data usage deep dive
• Communicate results and recommendations to the relevant areas of the business to build a competitive advantage
• Recommend creative and innovative solutions to enhance MOMORL performance
• Establish sound relationships with service providers and vendors and business segments Job Requirements
• University degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects
• Post-graduate degree in an analytical or commercial field of study
• Min 3 years of relevant work experience
• Fluent in English
o Demonstrated leadership of an established and successful CVM function within Fintech or another operator recognised as a leader in CVM

Qualifications and Requirements:
• Students currently pursuing their BBA/MBA/Masters in HR (or any other Bachelor/Master degree with a keen interest in HR/People Operations career)
• Students who have graduated and want to build skills in Agile PeopleOps / Agile HR
• Perks:
• This is a remote/virtual (work-from-home) volunteer internship opportunity.
• The duration of the internship is 3 months.
• Post-internship you will receive an Internship completion certificate, endorsements on LinkedIn, and recommendations on your LinkedIn profile from our Leaders and team