Terms of Reference Human Resource Consultancy Service
Prime Insurance Limited is an insurance company, established in 1995 by Rwandan investors, a licensed general and life insurance company authorized by the National Bank of Rwanda (BNR).

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Terms Of Reference
Background
Prime Life Insurance Ltd was established in 1995 as COGEAR Ltd, a licensed general and life insurance company authorized by the National Bank of Rwanda (BNR). In December 2011, COGEAR created Prime Life Assurance Ltd to comply with the regulator’s directive to separate its general and life insurance businesses, and also to expand its business to provide long-term (life) insurance policies. The regulator licensed Prime Life Assurance Ltd in May 2012.
The company was rebranded into Prime Life Insurance Ltd respectively when Greenoaks Global Holdings acquired the company in 2014. In 2017, Prime Life Insurance Ltd, became entirely Rwandan, through the acquisition of the main shareholding by Rwanda Mountain Tea Ltd. and Société Pétrolière Aviation Ltd. Prime Life Insurance ltd herein as “Prime Life” headquarter is located in MIC Building KN 2 Av. Nyarugenge and its network extends nationwide.
• Vision: To be the leading and most admired financial institution in Rwanda by all customers and employees.
• Mission: To ensure that each and every Rwandan has access to the appropriate insurance cover provided with the highest level of customer service and satisfaction.
• Values: Results-focused, Teamwork, Communication, Trust, Learning and Growth, Meritocracy.
• Motto: “Secure Tomorrow Today”.

Purpose
The purpose of this assignment is elaborate a fully sufficient human resource policy. The use of participatory processes is expected. Therefore, critical reflection by managers and stakeholders is integral to this policy. As such, the consultant will be expected to provide for active and meaningful engagement of Prime Life staff, relevant government representatives, Board of Directors, and other necessary stakeholders.

Duration of Consultancy
The consultancy is scheduled for a total of 120 days including weekends, from 1st June to 30th September, 2022.

Objective of Assignment
Through this consultancy, Prime life insurance seeks to develop a strategic approach to the management of its human resources and in line with the retention/attraction policy.
More specifically, this assignment should enable Prime life to:
• Improve, update and strengthen its recruitment and onboarding process
• Introduce a Management by Objectives system which enables a regular review of staff performance and fosters a culture of mutual accountability and professional development.
• Retain talent by ensuring that staff members are supported to identify and follow up on individual professional development objectives such as ongoing trainings career advancement and promotions.
• Gauge where additional investment in human resources would be required in the mid to long-term by assisting Prime life management in planning Human resources needs and anticipating new issues.
• Ensure employee satisfaction and wellbeing.

Deliverables and output
1.Review key documents (e.g. Human resource strategic plan, organization structure, job descriptions, staff regulations) and engage in consultations with Prime Life Insurance senior management and staff.
2. Based on the review, propose, and develop comprehensive HR Policies and Procedures. The Policies may be proposed in a phased wise manner of its applicability linking it to the Company’s Growth.
3. Design, recommend and assist in implementation of a transparent result-based performance management system which ensures thorough assessment of achievements and a link to employee incentive systems.
4. Review the existing career development policy and suggest changes/devise a suitable promotion policy and rewards / incentives system to ensure good performance and increased retention.
5. Prepare a draft policy manual and make a presentation to Board and senior management in a session, and present the same draft, incorporating management recommendations to the Board of Directors.
6. To train and coach HR team on the new Manual and its forms, templates, and procedures for making it fully functional and operational.
7. To prepare an attraction/retention policy.

Qualifications
The consultant shall:
• Have at least 5 years’ experience in human resources management and organizational development
• Demonstrate that they have successfully undertaken similar advisory mandates
• Have experience with capacity development.
• Have a high level of written and oral communication skills in English,
• Have excellent analytical and facilitation skills,
• Be flexible and ready to work in a fast-paced environment,

Submission Procedure
If you are interested and meet the criteria, we encourage you to submit your
application via email to hrmlife@prime.rw no later than 24th May 2022
your application should consist of:
• RDB registration and tax clearance.
• CV
• Expression of interest indicating your understanding of the mission and relevant skills and for this assignment, including recent experience with human resources management.
• Please include your:
• Proposed work plan and methodology
• If you are partnering with another consultant, your expression of interest should explain how you will divide the work within the team.
• Financial proposal comprising a detailed quotation for the assignment, showing working days and expected fee
• Contact details of two references/previous clients who are able to comment on your ability to advise organizations on human resources.