Summary
Date Posted: Tuesday, June 14, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
The opportunity
Reporting to the Head of Technology Business Partnership, the Analyst Business Design will play a critical role supporting the Foundation’s Process and Functional Design. This individual will be responsible for implementing, improving, and supporting our Enterprise Process and Functional designs, along with identifying and implementing tools that provide proactive monitoring, analysis and reporting on stability and fit for purpose workflows. The goal is to ensure the integrity of effective process and workflow activities across the Enterprise to provide maximum efficiency for users which includes staff and other third-party suppliers.

Ways you can contribute
• Provide support of process and functional design services, while monitoring quality control.
• Monitor and resolve incident and problem tickets as they relate to process issues.
• Monitor Application services and support to ensure their consistent, reliable, and secure delivery through active monitoring of error logs and user-reported process issues.
• Manage project processes and resources from planning through to
• Work closely with the Head of Technology Business Partners and Technology Business Partners to implement proactive approaches to monitoring and reporting on process stability and workflows efficiency and reliability.
• Support the business (this may well be cross functional) in defining their needs in term of process and workflow improvements.
• Assess and define business needs with business staff to identify and shape opportunities for new technology solutions.
• Support business initiatives with process design and workflow components (applications, infrastructure, services) through development of business cases, high level solutions, and cost and time estimates of the technology components.
• Evaluate business requirements and drive the process feasibility analysis, prioritization, and approval of new initiatives in alignment with overall Enterprise Architecture guidelines.
• Ensure business architecture recommendations are followed to avoid over complexity and secure solutions long term sustainability
• Prepare detail process and functional designs, high-level options, proof-of-concepts, and propose solutions.
• Document business requirements for business solutions that are useable and actionable by solution design and delivery team.
• Manage business demand by prioritizing the need for the change, the criticality of a possible delivery and alignment with the overall business strategy and key drivers.
• Keep the key user and business leadership informed about the progress of nominated demand and ensure that it is presented regularly in the governance forums to test validity and overall alignment with other demand items.
• Support the conversion of approved and prioritized demands into delivery projects with the Technology PMO and Operations teams.
• Participate in PMO management meetings and projects follow up.
• In collaboration with the business, monitor and report on user adoption and value realization (as laid out in business case).
• Serve as a partner to various functional areas of the Foundation and support the goals of departments through exceptional process design support.
• Manage relationships with internal stakeholders to understand and anticipate issues, influence technology adoption, monitor staff satisfaction levels, and address issues and concerns.
• Work with Internal Communication Team and with external partners to improve our organization awareness of technology risks and opportunities.
• Contributes to the development and delivery of overall Technology strategy in collaboration with internal and external stakeholders.
• Influence process design decisions related to the overall IT roadmap.
• Remain current with trends, new developments and issues in the process design industry including innovation, current technologies, compliance, cyber risks and software, hardware and licensing costs.
• Serve as a process design resource for team members, and ensure awareness and training on IT standards, policies, and procedures.

Who You Are
• High school plus College Diploma in Computer Science, Information Technology, or related area of business design. Bachelor’s degree an asset.
• 5+ years’ relevant experience in business process design and business software applications, including legacy system and process transformations, and technology hardware evaluation and implementation.
• Possesses an expert level of business design expertise coupled with a high degree of business acumen to understand business strategy and initiatives and relate it to process and functional needs of the foundation.
• Experienced in workflow designing with exceptional analytic and troubleshooting skills for solving problems.
• Identify opportunities for efficiencies and cost reductions through new technology and/or the leveraging technology across the organization.
• Ability to meet business users where they are, influence their perspective while maintaining trust-based relationships.
• Experience in any of the following IT platforms is an asset: Office365, Microsoft Dynamics, FLUXX, SAP.
• Flexible and adaptable team player, and able to execute a range of job duties with constantly changing priorities.
• Possess good communication (written & verbal) and presentation- skills with the ability to articulate information to a variety of constituents across cultures.
• Solid analytic and troubleshooting skills for solving complex business operational and functional problems.
• Understands how emerging technologies and service providers can be utilized to improve existing processes, increase operational efficiency, and simplify the user experience.
• Intellectually curious and flexible, is comfortable with ambiguity, receptive to new ideas and open to change, when presented with best options.
• Are results driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
• Possesses a global mind-set and professional maturity and demonstrates sensitivity to working within different cultures.
• French language and/or local language skills are an asset.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.

Work Hours: 8

Experience in Months: 60

Level of Education: Associate Degree

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