Summary
Date Posted: Monday, January 20 2025, Base Salary: Not Disclosed

JOB DETAILS:
EarthEnable is transforming how people live by making homes healthier for families across rural Rwanda and helping to reduce the polluting impact of the building industry on the environment. 80% of Rwandans live in homes with dirt floors that are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g., reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it and is a huge contributor to global pollution.
To counter the environmental and affordability issues surrounding concrete, EarthEnable has spent the past 8+ years developing and selling high-quality, earthen floors and plasters that are 80% cheaper than concrete with 90% less embodied energy. Our next step is a collaborative research project to identify more potential innovations in low-carbon buildings.

About This Role
The Sales Coordinator plays a critical role in driving EarthEnable’s mission to provide sustainable, affordable flooring solutions to rural communities. By leading and supporting a team of Customer Sales Officers (CSOs), the Sales Coordinator ensures that EarthEnable’s products reach those in need while delivering exceptional customer service. This role focuses on implementing effective sales strategies, fostering community relationships, and aligning team performance with organizational goals. The Sales Coordinator is instrumental in achieving sales targets, enhancing customer satisfaction, and strengthening partnerships with local stakeholders.

Key Responsibilities
• Team Leadership & Supervision
o Lead, mentor, and manage the CSO team to deliver strong sales and customer service outcomes.
o Set clear performance targets and foster an open, supportive work environment.
• Sales Strategy & Execution
o Collaborate with the District Operations Lead to implement localized sales strategies.
o Organize district-level sales campaigns and promotional activities.
o Develop customized sales communication materials for local partners and government officials.
• Sales Monitoring & Reporting
o Track individual and team sales performance, ensuring targets are met.
o Review sales data, identify trends, and recommend strategy adjustments.
o Maintain accurate sales records and report on progress and challenges.
• Customer Relationship Management
o Ensure CSOs build strong relationships with customers and stakeholders.
o Address customer concerns and feedback to maintain a 95% satisfaction rate.
o Oversee responses to customer service inquiries and follow up on floor issues.
• Training & Development
o Identify and address training needs, organizing sessions on sales techniques and customer service.
o Provide ongoing coaching to improve CSO performance and professional growth.

Required Skills:
• Sales Expertise: Experience in sales, particularly in rural or field settings.
• Leadership & Communication: Strong leadership and interpersonal skills for mentoring teams.
• Project Management: Proficient in organizing tasks and managing priorities.
• Collaboration: Ability to work cross-functionally with finance, logistics, and district teams.

Preferred Skills:
• Local Market Knowledge: Familiarity with rural market dynamics and stakeholder engagement.
• Product Knowledge: Understanding of EarthEnable’s products or similar sustainable solutions.
• Technical Proficiency: Proficiency in Microsoft Office, Google Docs, and CRM tools like Salesforce.

Key Soft Skills:
• Resilience and Adaptability: Capable of managing challenges and adjusting tactics as needed.
• Accountability and Initiative: Proactive in meeting priorities and maintaining open communication.
• Collaboration: Promotes a cooperative team environment with regular feedback and alignment sessions.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

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