Key responsibilities and weighting (adds to 100%)

Key tasks & outputs

Indicators

1.

(50%) Systems reviews, analysis and actions taken on bad debts.

• Perform daily review of the institution’s arrears position and advise on the progress of recovery of all loans above 90days and over in arrears as well as write off portfolio
• Identify and advise the Company on all delinquent accounts that require legal proceedings on a regular basis
• Initiate and monitor the transfer of non-performing loan portfolio to the recovery officers in liaison with the Branch Leaders
• Prepare the authorization documents with appropriate documentation to Management Operations Committee for approval or decision on realization of the bad debts
• Monthly visit to Branches focusing on high risky Branches

• Daily recovery follow up, focused to high risk Branch and advise management on recovery action.

2.

(20%) Monitoring and supervising activities of recovery officers

• Monitor and Coordinate the activities of the recovery officers and ensure that the Institution’s recovery officer give proper attention to the recovery of bad debts.
• Coordinate the allocation of bad loans to company lawyer for legal processes and ensure that proper approval is obtained at the time of allocation.

• Tracks amounts recovered on write off loans viz-a-viz target per each Recovery officer on monthly basis.

3

(15%) Adherence to policies and procedure

• Ensure that proper procedures are followed in liquidation of customer collaterals and guide the branch and the recovery staff on the recovery process
• Represent the institution in public auctions for sale of repossessed securities (collateral) official email should be communicated to all legal recovery people (Bailiffs).
• Issue repossession orders and co-ordinate the repossession of financed assets or those held as security in a timely manner and decisions on sale price to be accepted by the Institution is made without delay. (always respect the auctioning processes as per law in place).
• Monitor the provisions made on bad debts and ensure that the institution is compliant with the BNR regulations and advise the Management on loans requiring subjective provisioning
• Periodical review of the recovery procedures policies and advise Management on the new development in the recovery process.
• Ensure that write off ratio is kept below 3% of the active portfolio as per BNR policy.

• Updated Collateral visited especially for delinquency loans and status report will shared and advice on legal processes.
• Daily expected repayment will focus on to control write off loans to acceptable level.

4

(10%)Maintain a good rapport between Debt collectors and delinquent customers

• Carry out periodical visits to delinquent customer’s securities and give advice on the condition of the security
• Negotiate with Debtors and ensure that the Debtors repay the bad debts at a lowest cost to the Company and as well follow recommended procedures for bad debt recovery

• Limited conflicts between customers and Branch both LO or Recovery team.

5

(5%)Training and Capacity building of staff

• Train and guide staff on the best practices in the recovery of delinquent and write off loans.

•  Regular staff coaching and training to incoming staff.