Summary
Date Posted: Friday, February 10, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Receptionist, He/she will report to the DAF of RIS Ltd
1. Competencies:
• At least high school diploma in hospitality studies,
• At least 3 years of experience in hotel receptionist or guest services role,
• Excellent oral and written communication skills in English, French and Kinyarwanda,
• Guest/customer relations experience, preferably in a hospitality environment,
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems,
• Numeracy skills and administrative skills,
• Ability to maintain a positive, friendly attitude even under high pressure,
• Excellent organizational and multitasking skills.

2. Duties and Responsibilities
• Welcoming guests and assist them with check-in and checkout,
• Respond to all guests questions and requests,
• Answer and forward calls,
• Manage guests bookings and reservations,
• Keep a tidy and orderly workspace,
• Inform guests prices and services,
• Verify guest's payment method,
• Issue room keys and direct guests to their rooms,
• Maintain clear and accurate records of guest room bookings,
• Compute all guest billings, accurately post charges to guest rooms and house accounts,
• Receive and transmit messages for guests,
• Provide accurate information about local attractions and services,
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests,
• Complete and maintain any incident reports, daily activity reports or other reports requested by the management,
• Close guest accounts and check guests out,
• Review accounts and charges with guests during the check-out process,
• Process accurate payment of guest accounts,
• Inform housekeeping when rooms will be vacated and ready for cleaning,
• Enforce rules and policies of the guest house,
• Assist with administrative and clerical tasks as needed.
• Age of interested candidate: 25-40 years old.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
The interested candidates must submit the following documents: an updated CV, required academic degree, a copy of National Identity and a motivation letter and 3 people for reference.
All application letters must be addressed to the Managing Director of RIS LTD and submitted in hard copies not later than 22 February 2023 at 10h00 AM at Kacyiru, opposite UTEXRWA
For more information, call 0788469844/0789181840.
Done at Kigali, on the 13th January 2023
SIBOMANA Jean Bosco Managing Director of RIS Ltd.


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