Request for Proposal Provision of psychosocial support to CARE Rwanda staff and their dependants.

RFP DOCUMENT # 12/2024

 RFP Issue Date: [August 14, 2024]

Proposal submission DEADLINE: [August 30, 2024]

CARE USA

151 Ellis Street NE

Atlanta, GA 30303-2440

Confidential Document

Prepared by

CARE ®

Table of Contents

1. ABOUT CARE
2. GENERAL CONDITIONS and CLAUSES

2.1.     CARE’s GENERAL CONDITIONS

2.2. CONFIDENTIALITY/ NON-DISCLOSURE

2.3. PUBLICITY

2.4. LIABILITY

2.5. FORCE MAJEURE

2.6. ERRORS AND OMISSIONS

2.7. OWNERSHIP OF WORK

2.8. CONFLICT OF INTEREST

3. COMPANY PROFILE & BIDDER’S DECLARATION

3.1. COMPANY PROFILE

3.2. BIDDER’S DECLARATION

4. CONDITIONS AND GUIDELINES FOR SUBMISSION OF PROPOSAL

4.1. PROPOSOSAL GUIDELINES

4.2. PROJECT PURPOSE AND DESCRIPTION

4.3. PROJECT OVERVIEW

4.4. PROJECT REQUIREMENTS

4.5. PROJECT TIMELINE

4.6. EVALUATION CRITERIA

1. ABOUT CARE

At CARE, we seek a world of hope, inclusion, and social justice, where poverty has been overcome and people live with dignity and security.

This has been our vision since 1945, when we were founded to send lifesaving CARE Packages® to survivors of World War II. Today, CARE is a leader in the global movement to end poverty. We put women and girls in the center because we know we cannot overcome poverty until all people have equal rights and opportunities. In 2019, CARE worked in 100 countries and reached 70 million people with an incredible range of life-saving programs.

To know more about CARE, visit: https://www.care.org/our-work/ 

 2. GENERAL CONDITIONS and CLAUSES

 2.1.CARE’s GENERAL CONDITIONS

The enclosed document is not an offer to contract, but a solicitation of a vendor’s proposed intent.  Acceptance of a proposal in no way commits CARE to award a contract for any or all products and services to any vendor.  

CARE reserves the right to make the following decisions and actions based on its business interests and for reasons known only to CARE:

• To determine whether the information provided does or does not substantially comply with the requirements of the RFP
• To contact any bidder after proposal submittal for clarification of any information provided.
• To waive any or all formalities of bidding
• To accept or reject a proposal in whole or part without justification to the bidder
• To not accept the lowest bid
• To negotiate with one or more bidders in respect to any aspect of submitted proposal
• To award another type of contract other than that described herein, or to award no contract.
• To enter into a contract or agreement for purchase with parties not responding to this RFP
• To request, at its sole discretion, selected Vendors to provide a more detailed presentation of the proposal
• To not share the results of the bids with other bidders and to award contracts based on whatever is in the best interest of CARE.

Any material statements made orally or in writing in response to this RFP or in response to requests for additional information will be considered offers to contract and should be included by vendor in any final contract.

 2.2.CONFIDENTIALITY/ NON-DISCLOSURE

All information gained by any vendor concerning CARE work practices is not to be disclosed to anyone outside those responsible for the preparation of this proposal.  Any discussion by the vendor of CARE’s business practices could be reason for disqualification.  CARE, at their discretion, reserves the right to require a non-disclosure agreement.

Reciprocally, CARE commits that information received in response to this RFP will be held in strict confidence and not disclosed to any party, other than those persons directly responsible for the evaluation of the responses, without the express consent of the responding vendor.  

Finally, the information contained within this RFP is confidential and is not to be disclosed or used for any other purpose by the vendor.

 2.3.PUBLICITY

Any publicity referring to this project, whether in the form of press releases, brochures, or photographic coverage will not be permitted without prior written approval from CARE.

 2.4.LIABILITY

The selected vendor(s) will be required to show proof of adequate insurance at such time as CARE is prepared to procure the services.  The participating vendor will also be required to indemnify and hold harmless CARE for, among other things, any third-party claims arising from the selected vendor’s acts or omissions and will be liable for any damage caused by its employees, agents or subcontractors.  

2.5.FORCE MAJEURE

• Neither Party shall be responsible for a performance that is delayed, hindered, or is rendered inadvisable, commercially impracticable, illegal, or impossible by a “Force Majeure Event.” A Force Majeure event includes, without limitation, an act of nature, a pandemic, emergency, civil unrest or disorder, actual or threatened terrorism, war, fire, governmental action or interference of any kind, power or utility failures, strikes or other labor disturbances, a health warning issued by the Center for Disease Control (or similar agency), any other civil or governmental emergencyand/or any other similar event beyond a Party’s reasonable control.
• The Party that seeks to invoke this Force Majeure provision (the “Affected Party”) shall provide the other Party (the “Unaffected Party”) with a written notice within ten (10) days of the date the Affected Party determines a Force Majeure Event has occurred.

2.6.ERRORS AND OMISSIONS 

CARE expects the vendor will provide all labor, coordination, support, and resources required based on the vendor’s proposal and corresponding final SOW.  No additional compensation will be available to the vendor for any error or omission from the proposal made to CARE.  The only exclusions are add-ons, deletions, and/or optional services for which the vendor has received written authorization from CARE.

2.7.OWNERSHIP OF WORK

All work created during this evaluation must be original work, and no third party should hold any rights in or to the work.  All rights, title and interest in the work shall be vested in CARE.

 2.8.CONFLICT OF INTEREST

CARE encourages every prospective Supplier to avoid and prevent conflicts of interest, by disclosing to CARE if you, or any of your affiliates or personnel, were involved in the preparation of the requirements, design, specifications, cost estimates, and other information used in this RFP.

3. COMPANY PROFILE & BIDDER’S DECLARATION

Bidders are requested to complete this form, including the Company Profile and Bidder’s Declaration, sign it and return it as part of your proposal. No alterations to its format shall be permitted and no substitutions shall be accepted.

 3.1.COMPANY PROFILE 

Table 4.1.A Previous Work with CARE

Table 4.1.B Other Information

3.2.BIDDER’S DECLARATION

4. CONDITIONS AND GUIDELINES FOR SUBMISSION OF PROPOSAL

 4.1.PROPOSOSAL GUIDELINES

This Request for Proposal represents the requirements for an open and competitive process.  All vendors must provide written notification via email to RWA.Procurement@care.org of their intent to participate, or not to participate in the bidding process by August 30, 2024.

Proposals will be accepted until 5:30 PM local time [August 30, 2024], delivered via email solely to RWA.Procurement@care.org  , no later than the above specified date.

Any proposals received after this date and time will not be accepted.  All proposals must be signed by an official agent or representative of the company submitting the proposal.If the organization submitting a proposal must outsource or contract any work to meet the requirements contained herein, this must be clearly stated in the proposal.  Additionally, all costs included in proposals must be all-inclusive to include any outsourced or contracted work.  Any proposals which call for outsourcing or contracting work must include a name and description of the organizations being contracted.  All costs must be itemized to include an explanation of all fees and costs.  Contract terms and conditions will be negotiated upon selection of the winning bidder for this RFP.  All contractual terms and conditions will be subject to review by the CARE legal department, and will include scope, budget, schedule, and other necessary items pertaining to the project.You must respond to every subsection including statement, question, and/or instruction without exception.

Any verbal information obtained from, or statements made by representatives of CARE shall not be construed as in any way amending this RFP.  Only such corrections or addenda as are issued in writing by CARE to all RFP participants shall be official.  CARE will not be responsible for verbal instructions.

 4.2.PROJECT PURPOSE AND DESCRIPTION

CARE is issuing this RFP (Request for Proposal) soliciting qualified bidders to submit proposals intended for the provision of psychosocial support to CARE Rwanda staff and their dependants.This RFP is an invitation to bid, not an offer of contract.  Bidders must submit a response that complies with the minimum requirements contained herein.

 4.3.PROJECT OVERVIEW

CARE is seeking a provider to submit proposals intended for the provision of psychosocial support to CARE Rwanda staff and their dependants. 

 [Provide additional requirements]

[Provide additional requirements]

The service provider will be responsible for delivering a range of psychosocial support services, including but not limited to:

Counseling Services:

• Provide individual and group counseling sessions, in presence or online.
• Address a variety of issues, including stress, anxiety, depression and personal challenges.

 Workshops and Training:

• Conduct workshops and training sessions on stress management, resilience building, and mental health awareness.
• Develop tailored programs to meet the specific needs of different departments or groups within the organization.

 Critical Incident Support:

• Offer immediate support and counseling in response to critical incidents affecting staff.

Confidentiality and Ethics:

• Ensure all services are provided confidentially and adhere to professional ethical standards.
• Establish protocols to maintain the privacy and confidentiality of staff receiving support.

Deliverables

• Reports on the services provided, including the number of sessions conducted, participation rates, and feedback from staff.
• Workshop and training materials.
• Evaluation reports assessing the impact of psychosocial support services on staff well-being.
• Recommendations for ongoing and future support initiatives.

Duration

The initial contract will be for a period of two years, with the possibility of extension based on performance and organizational needs.

Qualifications

The service provider should have:

• Proven experience in providing psychosocial support and counseling services.
• Qualified professionals with expertise in mental health, psychology, or related fields.
• Experience in delivering workshops and training on mental health and well-being.
• Strong understanding of confidentiality and ethical standards in counseling.

4.4.PROJECT TIMELINE 

All bidders are advised to strictly follow the below timeline as noted. Any technical questions arising during the preparation of your response to this RFP should be submitted in writing via email to RWA.Procurement@care.org no later than [August 30, 2024].

 4.5.PROJECT REQUIREMENTS

 Technical Requirements

a.1 Technical Proposal of the Product

VALUE & COST (Financial Requirements)

(Provide below requirements, payment terms, etc., if there’s any)

See attached template (in Excel File) to be used for your financial bid.

Compliance with Requirements

4.6.EVALUATION CRITERIA 

CARE will evaluate all proposals based on the following criteria.  To ensure consideration for this Request for Proposal, your proposal should be complete and include all the following criteria:

• Overall Proposal Suitability:proposed solution(s) must meet the scope and needs included herein and be presented in a clear and organized manner
• Previous Work and Awards:Bidders will be evaluated on examples of their work pertaining to the requirement as well as client testimonials and references
• Technical Expertise and Organizational Experience:Bidders must provide descriptions and documentation of staff technical expertise and experience. Bidders also need to provide their experiences as an organization which include but not limited to years of experiences, financial stability, expertise, and edge to other competitors.
• Value and Cost:Bidders will be evaluated on the cost of their solution(s) based on the work to be performed in accordance with the scope of this project.

 Note for Country Offices (CO): The specific criteria must closely represent the objective and scope given the nature of the procurement required. Evaluation criteria reflected above can be added and or adjusted depending on the requirement and the type of purchase. The final evaluation criteria must be reflected above prior to releasing of this RFP.

CARE will review proposed budgets and pricing after the initial review of the criteria above.*