Summary
Date Posted: Thursday, April 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Product Manager
Join The Fight Against Energy Poverty!

BBOXX is a UK-based Next Generation Utility company providing affordable, reliable, and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. Having already impacted over 2 million customers' lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia, and Africa - who are waking up every morning to transform the lives of our customers and to unlock their potential.

The Value-Added Services (VAS) team has the mission to unlock potential for underserved communities around the world through provision of products and services which do not provide access to energy like the Bboxx core offering of solar home systems and clean cooking solutions. These VAS currently include cash loans, microinsurance, e-mobility and pay-as-you-go smartphones (which will now become its own business line called Bboxx Connect). The VAS team aims to leverage the existing infrastructure, such as the Bboxx software platform and distribution network, but also to integrate a wide range of new, third-party products into the “Bboxx Marketplace” to improve customers’ overall well-being.

Role Profile
Title: Product Manager – Connect (PM Connect)
Reports to: Director – Product Innovation
Direct report: Product Analyst – Connect
Location: Kigali, Rwanda with travel to Kenya, Togo and other NGUs

Role Purpose: The Product Manager Connect is responsible for setting up pay-as-you-go smartphones as a new line of business for Bboxx by building an ecosystem of partner companies to allow our customers to connect to the mobile internet in an affordable and reliable way. The Bboxx Connect product offering consists of four elements:

Hardware: smartphones or other devices such as tablets and accessories
Software: which enables the locking/unlocking of the phones
SIM Card: with a data plan allowing daily access to the internet
Content: through a Bboxx customer app and/or partnerships.

The PM Connect should have a deep passion for understanding customer needs and translating those into attractive and competitive products. The person in this role must have a versatile skill set which includes project management, market analysis and basic business modeling. He/she should be an excellent communicator and equally comfortable presenting to Bboxx executives in a boardroom as to talking to customers in rural areas.


Key Interactions: The PM Connect will be responsible for end-to-end product management (from idea to launch) coordinating across all teams at Bboxx including Market Research, Sourcing, Supply Chain, Finance and the operational local teams across our African markets. He/she will also work closely with the other members of the Product Innovation team which are responsible for Bboxx’ Power, Cook and VAS business lines, and with the Pulse team which will facilitate the integration of the locking software and the development of the Bboxx customer app.

Key Responsibilities
• Set a roadmap for the project scale up to grow the business line in a sustainable manner (including all stage gates such as business model approval, requirements definition, final pilot report and launch package)
• Manage technical and commercial pilots to test products, services and offers and learn about the market response
• Coordinate with the Market Research team to generate customer and competitor insights that will allow us to identify relevant use cases and product features
• Coordinate with the Finance team to develop a profitable business model for the Bboxx target markets, using assumptions validated through pilots, when possible
• Work with Product Marketing, Customer Success, and the local teams in all Bboxx markets to agree on the go-to-market plan (including sales strategies, training materials, installation, and repair guides)
• Support Bboxx markets in solving local challenges to launch pilots or scale up successfully, maintaining a trusted relationship
• Evaluate the success of new product or feature rollouts and provide support as required
• Evaluate locking software and hardware providers based on price, technical benefits, etc. making strategic recommendations
• Define and design a Bboxx customer app and coordinate the product from idea to launch
• Manage the Product Analyst helping him/her grow and develop while achieving the project objectivesKeep documentation up to date and facilitate and/or attend regular progress meetings at Group and market level, ensuring a smooth communication flow

Requirements
• At least 3-5 years of experience as a commercially driven product manager or equivalent experience (preferably in the mobile communications industry)
• Bachelor's degree in business administration or another relevant field (Master's degree preferred)
• Excellent project management skills and the ability to coordinate many moving parts across cross-functional teams
• Top-notch verbal and written communication skills at all levels of the organization and with people who are not co-located
• Experience conducting quantitative and qualitative customer research, both in the form of surveys and in-person interviews
• A strong understanding of business fundamentals, with some experience creating and using business models and doing basic financial analysis
• Data analysis skills, particularly in Excel, and ability to generate insights from data
• Experience working in East and/or West Africa (strongly preferred) Some knowledge in visual design, human-centered design (a plus, but not required)

Benefits
Competitive salary, medical insurance, company-sponsored lunch
Our relentless commitment to personal development and career growth
Working with some of the best people in the off-grid energy sector
Making an impact to the millions of people living in energy poverty
Living in one of the most beautiful places of East Africa, travelling to other parts of the continent and beyond

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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