Summary
Date Posted: Thursday, June 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Product Associate – Customer & Credit Management (C&C)

Who we are:
Bboxx is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. having already impacted over 2 million customers' lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa - who are waking up every morning to transform the lives of our customers and to unlock their potential.

Role Brief:
Bboxx is building its Pulse Platform to manage Next Generation Utility (NGU) businesses globally. These businesses operate a variety of distribution models to get life-changing products to hard-to-reach customers while managing armies of field staff—agents, technicians, and others—to do so. Our goal is to create a “physical and digital highway” to these underserved customers, and solar is just the beginning: solar payments can act as collateral for financing other products (the “digital highway”), while our network of shops and technicians deliver them to and from customers (the “physical highway”).

Key challenges include:
Managing a variety of metered devices (solar home systems, lanterns, gas meters, minigrids, etc) remotely to enforce payments
Supporting customers with low and sporadic income to pay regularly and avoid default
Efficiently collecting from late payers and managing defaulters
Enabling customers to climb the energy ladder while minimizing credit risk for Bboxx
Building confidence in Bboxx’s portfolio quality with investors
As Product Associate for Customer & Credit Management, you will be responsible for the “digital highway”: designing and implementing software solutions within Bboxx’s Pulse Platform to help both low-income customers pay regularly and enjoy Bboxx services, and Bboxx NGUs to maintain credit quality and minimize credit costs. You will serve as a bridge between end customers, users, and software teams: understanding the business problems, designing processes and user interfaces, recommending make/buy decisions on software solutions, working with Bboxx development teams to build new software or integrate external software into Bboxx systems, and implementing change with NGU partners. This is a highly cross-functional role, working with other Product Associates, Product Owners and software teams, our internal Supply Chain and Accounting teams, and field teams on the ground.

What you can expect to be doing:
• Create and communicate vision for Customer & Credit Management
• Understand NGUs’ business challenges and develop business cases for change, quantifying likely impact and prioritizing projects
• Communicate vision and KPIs to key stakeholders internally and externally
• Develop a list of KPIs to help NGUs track credit performance
• Create an overall vision for the C&C product
• Work cross-functionally to integrate C&C into other processes
• Contribute strategic insight to the Pulse pricing and commercial strategy
• Conduct competitive intelligence
• Analyse current problems with Customer & Credit Management
• Run focus groups, design workshops and interviews to identify pain points
• Gather and analyse quantitative data to confirm qualitative insights
• Work closely with Hardware Product team to understand how processes need to be adapted
• Ensure all logistics and technical service dashboards clearly communicate issue to users
• Present findings in easily accessible format for general knowledge share
• Communicate regularly and facilitate best practice sharing between NGU functional staff
• Design and develop software product improvements, ensuring that Pulse operations platform provides relevant information to the Inventory & Accounting systems to create payments and invoices, value inventory, and prevent fraud
• Design and test business processes with users to address pain points
• Keep business processes up to date in process management software
• Write clear design documents and requirements for the Engineering team
• Source external software and recommend make/buy decisions
• Design dashboards and work with BI team to implement them, to give NGUs a “control room” for monitoring their business
• Design and manage pilots and prototypes, with focus on measuring results
• Lead improvement projects from start to implementation
• Initiate projects and manage stakeholders
• Write and present compelling “Why & How” change presentations and communication plans
• Develop training materials
• Evaluate adoption and impact of improvements on key metrics
• Maintain and improve a set of software systems and business processes, as assigned by the Product Manager
• Define business rules and clarify proper system operation for Development & Support teams
• Contribute to front-end design by creating wireframes and sketches
• Coordinate User Acceptance Testing between Product Owners and users
• Lead customer and credit-specific features and reporting
• PowerBI dashboards UI: consolidate feedback across all processes to ensure dashboards
• Assist the Data Insight team with troubleshooting and testing dashboards and writing queries
• Credit scoring algorithm: design logic for credit scoring across relevant processes, review technical design from Data
• Insight team to ensure it meets business requirements, and assess business value of credit scoring
• Pay-As-You-Go: design and implement innovative features for improving collections and reducing defaults, such as overdrafts, refinancing, and seasonal pay plans.

What we are looking for:
• University degree, preferably in Economics, Statistics, or Engineering
• 3-5 years’ product management, consulting, or process optimization, preferably in banking or credit
• Effective communicator used to working with cross-cultural/functional teams
• Fluency in English
• Solid knowledge of statistical methods
• Bonus
• SQL
• Experience in off-grid solar
• Accounting background
• Fluency in French
• Familiarity with Agile project management framework
• Experience with Human-Centred Design

Core competencies:
• Analytical Problem Solving: Thinks in a structured and reconciles qualitative insights with data
• Business Acumen: Creates business cases and ensures focus on most valuable problems first
• Design Thinking: Understands user/customer needs and uses iterative, creative approaches to designing appropriate solutions from first principles; not afraid to do things differently from traditional or textbook approaches
• Self-motivation: Identifies problems and leads the collaborative charge to solve them
• Thought Leadership: Generates ideas and uses strong leadership & influencing skills to drive change
• Ownership: Takes responsibility and pride in managing their area of the business
• Communication: Creates clear written documentation and communicates proactively with a variety of stakeholders


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
We look to recruit individuals from all different backgrounds and encourage you to apply to roles you are passionate about, even if you are still developing your skills. We strive to create an inclusive environment and regularly celebrate the diversity of our people through events arranged by our Culture Committee. Bboxx provides a workplace where you can be your authentic self and focus on our mission of transforming lives and unlocking potential through access to energy!

Interested And Qualified, Apply Through Company Website


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