Summary
Date Posted: Friday, April 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Position: Operations Manager
Report to: Country Manager – Rwanda
Team Management: ~7 (Project managers)
Internal linkage: Technical Unit, Support services department and Project teams
External linkage: Consortium partners, Donor, Government Bodies, Authorities
Location: Rwanda – Kigali. This position calls for regular visits to the field

General Mission
Under the responsibility of the Rwanda Country Manager, the Operations Manager contributes to the implementation of the mandate and 10-year strategy of Humanity & Inclusion. S/he ensures optimal quality and the impact of the projects implemented in the country by means of a delegation system with appropriate oversight mechanisms. With all the other HI managers, s/he shares responsibility for the sound management and effective functioning or the global organization through paradigm changes. The Operations Manager manages a team of project managers in the country.

Main Responsibilities
The Operations Manager is under the responsibility of the Country Manager (CM) and ensures the direct management of the project managers. S/he works in close collaboration with the Technical Unit, the MEAL department and the Support Services departments.
S/he does not ensure the direct implementation of project activities, but s/he is responsible for the proper execution of the operational and financial planning of projects by the project managers, HI teams and project partners in accordance with our HI policies and framework (in particular HI Project Planning, Monitoring and Evaluation Policy and its Quality framework) and the respect of contractual obligations towards donors. S/he contributes to monitor and analyze context developments in order to identify operational risks and opportunities and propose action to the Country Manager.

Missions
Mission 1: Management
1. Manager as a role model: embody HI's values on a daily basis, and be a role model
2. Manager as a coach for meaning: understand the strategy, make it explicit, translate it into operational objectives for his or her team, lead the necessary changes. Give meaning to each management action. Encourage inter and intra departmental exchanges of practice. Encourage innovation and risk-taking.
3. Operational manager: organise the operational management of his or her team, structure the work around identified processes, steer performance and facilitate the resolution of problems.
4. First HR & Coach: contribute to the development of his or her staff, creating the conditions for their commitment, professionalism and attachment to HI. Ensure compliance with the code of conduct and institutional policies, the mindset and expected individual and collective behaviour

Mission 2: Strategy and steering
Responsibility 1. Contribute to the development of the programme operational strategy, and to its implementation and annual monitoring
Responsibility 2. Implement the project part of the Program’s Operational Strategy
Responsibility 3. Contribute to organizational transformation, particularly through changes to managerial practices, continuous improvement, and contribute to the improvement of working processes
Mission 3: Standards expertise and influence
Ensure deployment and compliance with HI global frameworks, institutional policies and standards.
These include: the mandatory reference frameworks (such as HI Mission & Values or HI Theory of Change: Access to services), all HI's institutional policies (Security / Code of Conduct and Safeguarding / Anti-fraud, bribery and corruption / PME and Project Quality Framework / Age-Gender-Disability), all institutional directives and processes; delegation thresholds; security levels.
Mission 4: Operational implementation
Responsibility 1. Ensure the sound management and monitoring of projects under his/her responsibility
Responsibility 2. Keeping both potential opportunities and risks in mind, contribute to the monitoring and analysis done by the line manager, and propose mitigation measures where relevant
Responsibility 3. Develop HI’s external influence (forums, operational and strategic alliances, etc) and the external representation of the organisation (events, media) in his/her area of responsibility
Responsibility 4. Coordinate the teams in his/her area
Responsibility 5. Support the Director/Country Manager in monitoring security in their area and ensure adequate resources according to the context.
Mission 5: Emergency Preparedness and Response
Responsible for providing adequate support to emergency responses within her/his scope

Skills set required
Knowledge
• Training: Masters in humanitarian aid and/or development and/or international project management, or in any other similar and relevant area
• Donor strategies and procedures;
• Inclusion & Disability approaches;
• Project cycle (all aspects of project management including monitoring, evaluation, accountability, learning
• Fluency in French and English mandatory (oral and written - Proficiency in Kinyarwanda an advantage)
• International development and humanitarian assistance frameworks

Conditions:
Starting Date: Bigin Jully 2022
Length of contract: 3 Year Renewable
Employment terms: HI Rwanda specific employment terms and conditions apply
Gross Salary: To be presented during the recruitment process

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 84

Job application procedure
How to apply: Please send an updated CV (3 pages max, including three professional references.) with a cover letter addressed to The HR Department recrutement@rwanda.hi.org  with subject: OPEMAN202204
no later than 15.05.2022 at midi night. Do not attach certificates.

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