Summary
Date Posted: Tuesday, May 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Operations Manager
Company Description:
Cheza Rwanda Games (CRG) is a domestic Rwandan company registered with the regulator to operate an integrated modern online and land-based sports betting and gambling system in the form of its Gorilla Games platform.
CRG is an attractive, socially responsible, and transparent bookmaking and gaming system for Rwandans comparable to off-shore web-based gambling sites which are not beneficial to the local community.

CRG’s vision is to provide state-of-the-art sports betting and casino gaming experience to players in the Rwandan market. This vision drives CRG to create unique and engaging but socially responsible sports betting and gaming experiences for its customers.
CRG offers a seamless omnichannel experience to players via online and land-based options supporting standard devices like laptops, mobile, etc. As an exclusive provider, the CRG solution supports all the major sports from around the world. In addition, players will also be provided casino games including poker, blackjack, bingo, roulette, etc.
You can find additional information regarding Cheza Rwanda Games on:
https://www.playgorillagames.com
To manage our rapid growth, we are currently looking for highly qualified, competent and experienced candidates to fill the following Position:

Operations Manager – Job Description
We are looking for an experienced Operations Manager to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.
The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.
The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Key Duties And Responsibilites:
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations

Job Skills & Qualification Requirements:
• Proven minimum experience of 3 years as Operations Manager or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• BSc/BA in business administration or relevant field; MSc/MBA will be a plus

Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
Cheza Rwanda Games (CRG) is an equal opportunity employer, if your career expectations match this exciting opportunity, please submit your cover letter and your CV including at least 3 position relevant references with scanned copies of degrees/certifications/diplomas to info@crg.rw  before June 05, 2022.

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