Summary
Date Posted: Wednesday, December 13 2023, Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE:
The Operation manager mainly helps the company to meet its customer demand and revenue growth targets by providing his /her enthusiastic in Company Sales Growth by ensuring smartness, alertness, readiness and force discipline, and keeping our company competitive.

KEY FUNCTIONS:
The specific responsibilities include, but not limited to:
• Coordinate all requests related to new deployment surveys and risks assessment for effective implementation,
• Ensuring security equipment/materials are available on field and in good condition,
• Preparing deployment duty rosters ,
• Make sure guards are briefed before starting duties and debriefing,
• Follow up of the welfare of security guards,
• Ensuring the handover and takeover on duty is timely done,
• To make sure on daily basis the availability of nominal rolls,
• To handle complaints of security guards,
• To ensure that retention of guards are maintained,
• Respond to Clients demand in terms of required security guards and ensure good security service of secured properties ,
• Provide support to Inspectors to ensure on time deployments for new posts and coverage of shortage for existing posts.
• Conduct regular supervision of Dicel deployments to ensure professionalism ,smartness, alertness, readiness of security guards, foot supervisor, supervisors, Inspectors and uphold force discipline at work place
• Visit Dicel Security Company’s Clients to know their satisfaction or dissatisfaction as a basis for improvement;
• Provide technical advice to the General Manager about overall security services to Clients, on-job trainings for Security Personnel, etc.
• Elaborate an annual/periodical action plan and budget of the Department and ensure its execution,
• Ensure 100% compliance to the Company’s policies and procedures,
• Measure and evaluate staff performance against key performance indicators,
• Prepare monthly activities plan and execution report tracking key performance indicators,
• Respond to Company’s Regulators’ requirements including internal and external audit findings and recommendations,
• Execute any other assigned duties to you by the management in the interest of Dicel Security Company

LINE AUTHORITY
Reports directly to the General Manager of the Company.
COMPETENCIES:
• Bachelor Degree in Business administration preferably Retired senior officer from Rwanda National Police/ or Rwanda Defense Force with proven professional skills justified by professional training and retirement certificates .
• Successful previous experience of at least three years as operation manager in private security company,
• Proven analytical capabilities and skills to design and implement a strategic private security operations plan that expends company’s customer base and ensure it’s strong presence,
• Proven analytical capabilities and skills to execute operations of private security Company and maintaining relationships with customers by providing support, information, and guidance, research and recommending new opportunities, recommending profit and service improvements,
• Excellent organizational skills; ability to prioritize own work program and ability to deliver security risks assessment in a timely and in efficient manner;
• Very good interpersonal skills; ability to establish and maintain effective working good relations in a multicultural environment;
• Excellent written and verbal communication in English or French with a working knowledge of the other language,
• Strong communication skills are required and must possess strong work ethics, solutions oriented and team work attitude,
• Having driving license,
• High computer skills (MS Office package, power point presentation), etc.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• Interested candidates should submit their application through info@dicel.co.rw  and copy to hr@dicel.co.rw  including a cover letter, curriculum vitae copies of degrees/certificates. In your cover letter, you are welcome to explain any parts of your professional, academic, or personal life experience that truly motivate you to pursue this job.
• RUTAGENRWA Philbert
• General Manager

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