Summary
Date Posted: Tuesday, April 12, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Meeting & Events Supervisor
Description
Main Objectives
• Operationally plan events of medium and low levels of complexity.
• Maintain standards of service during hotel and arena functions.
• To supervise and maintain day to day operations of the conferences and events department.
• To ensure that all event agendas and event briefs are met.

Summary of Duties
• To liaise with small and medium sized event organizers providing a confident and professional point of contact.
• To ensure that events are properly serviced and refreshments are delivered within agreed event agendas.
• To ensure that any customer complaints are actioned and where possible resolved.
• To ensure that all company systems are used to maximum efficiency, including MoorePay, Shield yourself.
• To ensure absences amongst hosts and team leaders are properly recorded and return to work meetings conducted.
• To make reasonable adjustments to monthly Rota in line with changing business needs.
• To ensure that all company, health & safety, legislation is adhered to, including licensing and food safety.
• To work closely with Conference Sales including assisting with show rounds.
• To lead training sessions for hosts and team leaders.
• To identify areas of underperformance including monitoring staff performance and conduct, shortfalls in procedural processes and cleanliness and hygiene.
• To ensure that payroll recording is completed in line with procedures.
• To ensure that events are adequately staffed, in conjunction with the Centre Manager
• To manage staff to ensure that events are serviced to the appropriate standards
• To promote, sell and deliver events ensuring compliance with landlords directives
• Plan, organise, record and arrange procurement as required
• To contribute to material to promote sports events and tournaments
• To update staff and coaches on centre events

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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