Summary
Date Posted: Tuesday, December 17, 2019 , Base Salary: Not Disclosed

JOB DETAILS:

Letshego Holdings Limited was incorporated in 1998; it’s headquartered in Gaborone and has been publicly listed on the Botswana Stock Exchange (BSE) since 2002. It is an inclusive finance-focused group with consumer, micro-lending and deposit-taking subsidiaries across sub-Saharan Africa. An opening has arisen within Letshego Rwanda Limited LRL for the below-mentioned position. This role is tenable at LRL. The Candidate will serve as a key member of the Country management team (CMC). The requirements of the role are outlined below: .

Job Responsibilities:
System Administration and Report Development
1. Keep up to date with the Core Banking System architectural components, transaction processing workflow at the components/database objects level, frontend functionality and backend objects.
2. Perform Core Banking System parametrization requests raised by the parametrization committee as well as a periodic parametrization change like product set up, supplier set up, employer set up etc. Create, assign access rights, revoke access rights and
3. Investigate found user/system problems by performing a root cause analysis, verifying by test case scenarios and collecting required data/log information to be 0sent to the Vendor for resolution.
4. Register issues in the Vendor’s helpdesk system by providing detailed information (error screenshots, table rows, and logs from required sources) about an issue. Further, track of open issues by timely acting on a Vendor’s requests.
5. Organize a thorough verifications/tests of a sent by Vendor solutions in UAT environments before deploying to production and only upon authorization by Business support management.
6. Ensure the Core Banking System’s production and test environments data integrity and proper functioning;
7. Do basic script and report development using the Group’s report writing software.
Support
8. Provide first-line support to users during the post-implementation phase.
9. Ensure all user queries are resolved or escalated within the defined SLA timelines.
10. Analyze and resolve issues logged by users and provide ongoing support to business users. Utilize fully the call support system in place (e.g. Letsclick) to document communication with the users and to demonstrate productivity.
11. Establish working relationships with business and application development project team members.
12. Become a user expert on how the core banking system and related channels work, gaining an understanding of the strengths and weaknesses; and championing customer issues in order to ensure they have a positive experience.
13. Continuously seeks to improve user satisfaction and ultimately customer satisfaction, loyalty and retention through providing an excellent user experience.
14. Helps develop the team by continually improving processes
15. Communicate resolution of issues to users in the appropriate level of detail within the defined SLA
16. Contributes to the positive growth and development of the Applications Support team.
17. Performs routine diagnostics and maintenance with multiple operating systems
18. Applies patches in UAT or production based on strict adherence to change control policies and procedures and assists with testing of patch releases, vendor modifications, upgrades and patches.
19. Resolves routine issues and problems.
20. Provides technical support for supported systems
21. Resolves most incident tickets escalated to them and test/understands new changes that have been implemented
22. Improves the efficiency of systems assigned to meet client needs.
23. Communicates with vendors to resolve technical issues.
24. Documents non-routine procedures, workarounds, and solutions.
Monitoring and Processing
25. Participates in Disaster Recovery processes with the Group team, including restoration procedures (test/live) in accordance with approved plans.
26. Ensure that all Core Banking System-related processes (End of Day, Beginning of
Day, etc) to allow Business new day operations;
Project execution
27. Completes tasks as assigned by the Country management, Group Applications Support Manager or Project Managers to ensure that the project is completed within set deadlines.
28. Performs assigned Project tasks within the agreed timelines.
29. Establishes a good working relationship with the project managers, the business and other project team members.
IT Governance
30. Adheres to strict governance procedures when executing his/her job responsibility including but not limited to security, change control, administration, segregation of duties, batch processes, etc.
31. Understands and complies will all IT policies and procedures and adheres to the highest level of controls.
32. Address control weaknesses and/or audit queries promptly.
33. Monitor access rights periodically ensure access is reviewed and updated in accordance with business requirements.

Job Skills: Not Specified

Job Qualifications: Not Specified

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
Send your CV & Degree to info-rw@letshego.com                                                                                      1. Must put the position you are applying for in the subject line. Failure to do this, your application will not be considered. Only Shortlisted candidates will be invited for interviews

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