Summary
Date Posted: Monday, April 25, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
IT Help Desk Officer
Level:5.II

Job description
• Identify and repair troubleshooting problems involved in faulty;
• Maintain PCs, Laptop & Office Hardware;
• Repair eventual troubleshooting problems for data-processing tools;
• Organize trainings for software users and suitable computer applications suitable for the college;
• Help Desk customer support services;
• Applying Security Patches/AV updates;
• Perform disk partition Management;
• Configure LAN/NIC;
• • Carry out annual inventory on computer park of the college (indicating materials and equipment for refurbishment);
• Inventory of all PC hardware and software, virus protection;
• Inventory of network equipment;
• Participate in tender for computer equipment renewal:
• Indicate technical specifications;
• Approve and control maintenance service activities performed by subcontractors who have been contracted for regular technical assistance on annual basis by the college;
• Take part in finalizing subcontracting technicians contract;
• Installation of network hardware and software;
• Maintenance and troubleshooting of Routers, Switches, Access points, VoIP equipment (VoIP phones, IP-PBX);

 Provide periodic report as required;
• Perform any other task assigned by his/her supervisor related to his/her responsibilities.

NB: RP and IPRCs Staff are not allowed to apply on this position

Minimum Qualifications
• Advanced diploma in Software Engineering
0 Year of relevant experience
• Advanced diploma in Computer Science
0 Year of relevant experience
• Advanced diploma in Computer Engineering
0 Year of relevant experience
• Advanced diploma in Information and Communication Technology
0 Year of relevant experience
• Bachelor's Degree in Software Engineering
0 Year of relevant experience
• Bachelor's Degree in Computer Science
0 Year of relevant experience
• Bachelor's Degree in Computer Engineering
0 Year of relevant experience
• Bachelor's Degree in Information and Communication Technology
0 Year of relevant experience
• Bachelor's Degree in Information Management Systems,
0 Year of relevant experience
• Advanced Diploma in Information Management System
0 Year of relevant experience
• Bachelor's Degree in Telecommunication Engineering
0 Year of relevant experience
• Advanced Diploma in Telecommunication Engineering
0 Year of relevant experience
• Bachelor's Degree in Electronics Engineering
0 Year of relevant experience
• Bachelor's Degree in Computer Science with Education
0 Year of relevant experience
• Advanced Diploma (A1) in Electronics Engineering
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Resource management skills
• Problem solving skills
• Decision making skills
• Time management skills
• Risk management skills
• Results oriented
• Digital literacy skills
• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
• Analytical skills;

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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