Summary
Date Posted: Wednesday, March 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
IMS
Level:5.II
Job description

1. Conduct certification audit for management systems
• Certification Application Review
• To register client’s applications in the application register
• Audit time calculation
• Preparation of clients’ audit programmes and ensure all information is filled as per audit cycle
• Audit planning
• Conducting of audits and follow up of non-conformities if any
• Writing of audit reports and submission of client’s file for certification decision
• Prepare client’s certification documents and ensure all information is filled as per audit cycle
• Update the Directory of certified clients
• Prepare and update IMS clients register
• Prepare the letter Communicating to clients, the decision of the certification decision committee


2. Conducting surveillance audit
• Planning of audits
• Conducting of audits and follow up of non-conformities if any
• Reporting on continual compliance and give opinion on maintenance of certification


3. Complaint handling on service and certified client
• Receiving of complaint
• Processing of complaints
• Follow up complaint and effectively close the complaint
• Giving feedback to clients

4. Participate in system development, maintenance and improvement
• Writing up of any documentation that may be required
• Carry out all activities as per available policies, manuals, procedures, etc.
• Report any inadequacies and make proposal for improvement of the system
• Participate in internal audits and external assessments
• Conduct root cause, extent analysis and suggest corrections and corrective actions on raised internal/or external non-conformities
• - Follow up clients audit cycle, prepare reminder letters and send them to clients

5. Training, and participation in technical committees
• Preparation of the training
• Conducting training
• Assessment of trainees
• Compilation of training report
• Participation in the assigned technical committee
• Reporting of activities done in technical committee

7. Reporting
- Prepare weekly, monthly, quarterly and annual reports and submit them to the supervisor

Minimum Qualifications
• Bachelor's Degree in Computer Science
0 Year of relevant experience
• Bachelor's Degree in Information Technology
0 Year of relevant experience
• Bachelor’s Degree in Information Communication & Technology
0 Year of relevant experience
• Bachelor's Degree in Electronic and Telecommunication
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Resource management skills
• Analytical skills
• Problem solving skills
• Decision making skills
• Time management skills
• Risk management skills
• Results oriented
• Digital literacy skills
• Fluency in English, Kinyarwanda and/or French. Knowledge of all is an added advantage

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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