Summary
Date Posted: Tuesday, June 27 2023, Base Salary: Not Disclosed

JOB DETAILS:
Education level : Bachelor’s degree or diploma in Business Administration / Management, Hospitality, civil engineering, Building Management, or other related discipline required.
The clubhouse of Kigali Golf Resort & Villas is undergoing renovations to become one of the best facilities in Africa. When finished the clubhouse will be composed of a health club, tennis and squash courts, swimming pool and 7 outlets.
Head of Facilities oversees the daily maintenance, safety and management tasks that promote a clean and safe working environment for the buildings and Golf course employees.

Key Responsabilities:
• Delegating cleaning and maintenance tasks to team members
• Monitoring the safety and cleanliness of interior and exterior areas, such as offices, conference rooms, parking lots and outdoor recreation spaces
• Performing routine maintenance on facilities and supervise repairs as needed.
• Ensuring Exceptional Customer Service on the golf facilities.
• Oversee the setup and organization of the facility, including arranging the equipment, creating workout areas, and ensuring a clean and safe environment.
• Manage day-to-day operations, including opening and closing procedures, scheduling, and staff management.
• Scheduling routine inspections and emergency repairs of the facility
• Ensuring proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals
• Addresses guest, member and member guest complaints and resolves problems immediately.
• Monitor member satisfaction and implement strategies to enhance the overall facility experience.
• Maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders
• Creating reports on maintenance, repairs, safety and other occurrences for supervisors and other relevant staff
• Schedules and chairs regular staff meetings focused on customers, operations, and continuous improvement.
• Collaborating with the technical team and upper management on budgeting for facilities needs
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Qualifications & Expereince
• Bachelor’s degree or diploma in Business Administration / Management, Hospitality, civil engineering, Building Management, or other related discipline required.
• Organizational skills with attention to detail.
• Ability to multitask, prioritize, and adapt in a dynamic environment.
• Strong leadership and team management skills.
• Having more than three (3) years of experience in hospitality industry
• Proficient with MS Office Suite and point of sale (PoS) are preferred.
• Ability to play Golf will be an added advantage.

Required documents:
• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• The deadline for submitting applications is July 10th, 2023, at 14:00 hrs. Kigali time.
• All applicants should submit their zipped documents on hr@rwandagolf.rw 
• Only selected candidates for interview will be contacted.
• All unzipped documents will be automatically disqualified.

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