Summary
Date Posted: Monday, March 10 2025, Base Salary: Not Disclosed

JOB DETAILS:
Ruzizi Tented Lodge is a luxury Eco Lodge located on shores of Lake Ihema inside Akagera National Park, lodge is managed by Akagera Management Company Ltd (AMC Ltd), Akagera Management Company Ltd was created through a partnership between African Parks and Rwanda Development Board (RDB) to manage Akagera National Park. We are seeking a dynamic and experienced candidate to fill the post of Front Office Officer in Akagera National Park for Ruzizi Tented Lodge. The candidates must be Rwandan, technically skilled with good problem-solving ability, enthusiastic, motivated, reliable, and able to execute tasks independently.
Job Title : Front Office Officer
Location: Akagera National Park, Rwanda
Reporting to : Ruzizi Tented Lodge Manager

Position description
The Front Office Officer is responsible for overseeing all front desk operations, ensuring a welcoming and seamless experience for guests. This role involves guest reception, providing prompt information, handling reservations, processing payments, and maintaining accurate financial and operational records. The officer also ensures a clean, organized reception area and effective coordination assigned to the appropriate staff.

Duties and Key responsibilities not exhaustive
• Warmly welcome guests and ensure a smooth check-in and check-out process
• Managing online and direct bookings, ensuring accuracy in availability and pricing.
• Coordinating guest arrivals and special requests with other departments to enhance guest experience.
• Provide accurate and prompt information about lodge services, park activities, and local attractions.
• Handling reservation inquiries via phone, email, and online platforms in a timely and professional manner.
• Ensure all assets entrusted to you and your office are kept safe and functional at all times
• Communicate to guests what they can do in Akagera, promote different activities
• Explain lodge rules and regulations
• Assisting in implementing strategies to maximize occupancy and revenue.
• Oversee the cleaning and maintenance of the reception
• Report finance and visitor number statistics
• Managing guest information in a confidential manner and Ensure all information are well recorded

Minimum Education and Qualification Required
• Diploma in Hospitality or tourism management and another related field.
• Minimum 2 years of experience in front office operations, preferably in a lodge or hotel
• The candidate must have experience with PMS (preferably Resrequest, Opera or similar).
• Computer literacy with an emphasis on Office applications and a Property Management system (Opera) applicable to the outcomes required should be an advantage
• Excellent communication skills enabling verbal and written communications on all levels.
• Fluent in English. Knowledge of any other official language will be an advantage.
• The ability to plan, organize, lead, and control the work environment to achieve the business objectives
• The ability to identify and resolve a problem by applying problem-solving techniques in the best interest of all stakeholders
• The ability to interact with people at all levels.
• Internally and externally well-groomed and a sense of diplomacy
• Leadership and Team management skills
• Certificate of Good Conduct
• Between 25 and 40 years of age.
Added advantage
• Born and living near Akagera National Park
Note
1. Internal candidates are also allowed to apply
2. Women are encouraged to apply.

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure

Interested candidates should forward their application letter together with all relevant documents to the email address provided below no later than 20th March 2025. The required documents should be submitted in scanned soft copies in pdf format (preferably as one document) on amc.recruit@africanparks.org . Successful candidates will begin with an immediate effect.
Applications must include the following documents:
• Application cover letter addressed to the Park Manager, stating where you heard about the position and why you should be considered.
• Curriculum vitae including your personal details, education level and any experience
• Name, address and telephone numbers of three (3) references
• All the documents should be in one pdf document and named after your name and position, for
Example: Name-Akagera Front Office Supervisor- 2025

Please note that only candidates with the needed qualifications and relevant experience will be shortlisted, if you don't hear from us within four weeks after submission deadline, know that you have not been shortlisted.

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