Summary
Date Posted: Wednesday, March 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Front Desk Officer
Level:6.II
Job description
• Greet and welcome guests as soon as they arrive at RBC Head office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain Front office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Perform other clerical receptionist duties such as filing, photocopying etc...

Minimum Qualifications
• Advanced Diploma in Office Management
0 Year of relevant experience
• Bachelor's Degree in Communication
0 Year of relevant experience
• Bachelor's Degree in Public Relations
0 Year of relevant experience
• Bachelor's Degree in Office Management
0 Year of relevant experience
• Advanced Diploma in Communication
0 Year of relevant experience
• Advanced Diploma in Public Relations
0 Year of relevant experience
• Advanced Diploma in Marketing
0 Year of relevant experience
• Advanced Diploma in Customer Relations
0 Year of relevant experience
• Bachelor's Degree in Marketing
0 Year of relevant experience
• Bachelor's Degree in Customer Relations
0 Year of relevant experience
• Bachelor's Degree in Hospitality Management
0 Year of relevant experience
• Advanced Diploma in Hospitality Management
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Analytical skills
• Knowledge of customer service practices
• Resource management skills
• Problem solving skills
• Decision making skills
• Time management skills
• Risk management skills
• Results oriented
• Digital literacy skills
• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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