The selected contractor must complete the project within three and a half (2) months of contract signing.

Period of assignment: from Contract signing until 25^th December 2024.

GIZ owns all intellectual property rights, the complete platform and database content, and all work performed under this assignment’s service contract.

Concept

In the bid, the bidder is required to show how the objectives defined in Chapter 2 are to be achieved, if applicable, under consideration of further specific method-related requirements (technical-methodological concept). In addition, the bidder must describe the project management system for service provision.

Technical-methodological concept

1.1 Strategy:

1.1.1 The bidder is required to consider the tasks to be performed with reference to the objectives of the services put out to tender (see Chapter 1).

1.1.2 Following this, the bidder presents and justifies the strategy with which it intends to provide the services for which it is responsible (see Chapter 2).

1.4 Processes

1.4.1 The bidder is required to describe the key processes for the services for which it is responsible. In particular, the bidder is required to describe the necessary work steps.

1.6 Project management 

1.6.2 Project management of the contractor

The bidder is required to explain its approach to coordination with the GIZ project. GIZ will provide one contact person for the contractor. The explanations of the bidder shall consider the following minimum standards to be met by the contractor:

• The provision of at least one contact person for GIZ
• The existence of substitution management
• Daily availability by phone (on workdays)
• The response to emails within 24 hours
• Weekly availability for a physical or virtual meeting
• Weekly progress reporting (verbal or written)
• The submission of quality-assured deliverables at least three workdays before the approval is due to be made (all deliverables need approval from GIZ)
• The selection, preparation, training and steering of the experts assigned to perform the advisory tasks.
• The management of costs and expenditures, accounting processes, and invoices is in accordance with GIZ's requirements.

Personnel Concept

The bidder is required to provide personnel who are suited to filling the positions described, based on their CVs, the range of tasks involved and the required qualifications.

The qualifications below represent the requirements to reach the maximum number of points.

Team Lead

Some areas of responsibility for this role.

• Project management, including planning, executing, and delivering complex IT projects.
• Team leadership and communication skills to effectively manage teams and stakeholders.
• Gathering and analysing requirements from stakeholders.
• Strong analytical and problem-solving skills to identify and translate project needs into actionable tasks.

Qualifications required.

• Education/training (2.1.1): University qualification (master’s or equivalent): Master's degree in Project management, IT, computer science or relevant field
• Language (2.1.2): Good business language skills in N/A
• General professional experience (2.1.3): 5+ years of professional experience in the IT sector
• Specific professional experience (2.1.4): 5+ Years of experience in IT project management
• Leadership/management experience (2.1.5): 5 years of IT management/leadership experience as a project team leader or manager in a company
• Regional experience (2.1.6): 5+years of experience in projects in (region): Africa, of which 5+years in projects in (country): Rwanda
• Development Cooperation (DC) experience (2.1.7): N/A
• Other (2.1.8): N/A

Expert 2: Full-Stack IVR Developer (2 Experts)

Some areas of responsibility for this role.

• Designing cross-browser IVR-empowered applications with web interfaces.
• Developing server-side programming languages such as Python, Java, or PHP.
• Designing and implementing databases using SQL or NoSQL technologies.
• Implementing web services, APIs, and data retrieval and storage integration techniques.

Qualifications required.

• Education/training (2.2.1): University qualification (master’s or equivalent): Computer science, IT, computer science or relevant field
• Language (2.2.2): Good business language skills in N/A
• General professional experience (2.2.3): 2+ years of professional experience in building containerised applications
• Specific professional experience (2.2.4): 5+ Years of experience in IVR stack development and IVR integrations in cross-browser IVR-empowered applications with web interfaces
• Leadership/management experience (2.2.5): N/A
• Regional experience (2.2.6): N/Aof experience in projects in (region): N/A, of which N/Ain projects in (country): N/A
• Development Cooperation (DC) experience (2.2.7): N/A
• Other (2.2.8): N/A

Expert 3: Database developer (2 Experts)

Some areas of responsibility for this role.

• Design and implemented various database architectures, defining data fields, relationships, and security measures.
• Implement mechanisms for data validation, privacy protection, and efficient data retrieval.

Qualifications required.

• Education/training (2.3.1): University qualification (master’s or equivalent): computer science, data engineering, or a related field
• Language (2.3.2): Good business language skills in N/A
• General professional experience (2.3.3): 5+ years of experience in data engineering
• Specific professional experience (2.3.4): 5+ years of experience in SQL and/or No-SQL Databases
• Leadership/management experience (2.3.5): N/A
• Regional experience (2.3.6): N/Aof experience in projects in (region): N/A, of which N/Ain projects in (country): N/A
• Development Cooperation (DC) experience (2.3.7): N/A
• Other (2.3.8): N/A

Expert 4: UI/UX Designer

Experience & Technical expertise.

• Proficiency in UX/UI design tools such as Sketch, Figma, or Adobe XD.
• Strong understanding of user-centred design principles and usability testing.
• Ability to create wireframes, prototypes, and user flows to guide the development process.
• Knowledge of accessibility standards and best practices for inclusive design.

Qualifications required.

• Education/training (2.4.1): University qualification (master’s or equivalent): Bachelor’s degree in graphic design, Creative design, Multimedia design, advanced certification in graphic design and web design (or related field).
• Language (2.4.2): Good business language skills in N/A
• General professional experience (2.4.3): 5+ years of experience in user experience design
• Specific professional experience (2.4.4): 3+ years of experience in UXUI applications such as Figma,Sketch, Adobe XD
• Leadership/management experience (2.4.5): N/A
• Regional experience (2.4.6): N/Aof experience in projects in (region): N/A, of which N/Ain projects in (country): N/A
• Development Cooperation (DC) experience (2.4.7): N/A
• Other (2.4.8): N/A

Expert 5: Front-end developer (2 Experts)

Experience & Technical expertise.

• Implement the version control systems (Git).
• Web performance optimization.
• Collaborate with back-end developers and integrate APIs.

Qualifications required.

• Education/training (2.5.1): University qualification (bachelor’s or equivalent): Bachelor’s degree in computer science or related field
• Language (2.5.2): Good business language skills in N/A
• General professional experience (2.5.3): 5+ years of experience in responsive design and cross-browser compatibility
• Specific professional experience (2.5.4): 3+ years of experience in modern front-end frameworks (React, Vue.js, Angular).
• Leadership/management experience (2.5.5): N/A
• Regional experience (2.5.6): N/Aof experience in projects in (region): N/A, of which N/Ain projects in (country): N/A
• Development Cooperation (DC) experience (2.5.7): N/A
• Other (2.5.8): N/A

Costing requirements

The bidder is required to calculate their financial tender based exactly on the parameters specified in the inputs. The contractor is not contractually entitled to use up the days or budget in full. The number of days and the budget will be contractually agreed as maximum limits.

The bidder must also provide an estimation of the quantity of web tools, plugins, SSL certificates, and any additional tools necessary to fulfil the project requirements outlined in the inputs.

Requirements on the format of the bid

The structure of the bid must correspond to the structure of the ToR. In particular, the detailed structure of the concept. The bid should be drawn up in English (language).

The CVs of the personnel proposed in accordance with the Personnel Concept section of this ToR must clearly show the position and job the proposed person held in the reference project and for how long. The CVs should also be submitted in English (language).

Contact 

If you have questions about the assignment, please contact procurement-rw@giz.de. Please note that we only point to publicly available information for a fair tender process.

Application

The Expression of Interest will be evaluated based on the following criteria:

• Individual profile,
• Relevant experience,
• Your strategies to assure agility, flexibility, and responsiveness,
• Personnel offer
• Financial offer.

The EoI should contain the following:

For Technical Proposal:

• A Cover letter expressing interest in this assignment.
• Technical Proposal with a brief description of why you would be considered as the most suitable for the assignment, relevant expertise, and a detailed clear methodology, on how will be your approach and complete the assignment. It should be formatted, font type ARIAL, font size 11, and should be clearly formulated. The offer should be drawn up in English language.
• The CVs shall not exceed 4 pages.
• Business /company registration certificate
• Tax clearance certificate.
• References and recommendations of similar works executed in Rwanda for the Financial Proposal:

Eligibility Criteria (Please you must complete the attached form: Self-declaration of eligibility as part of the open tender RW

• Evidence of commercial register entry (i.e. Registration Certificate issued by RDB)
• Evidence of tax registration (i.e. VAT certificate by RRA)
• Evidence of valid tax clearance (issued by RRA)
• Average annual turnover for the last three financial years (last-but-four financial year can be included in case of tenders held within six months of end of last financial year). Worth 73,859,500RWF
• Average number of employees and managers for the past three calendar years: 5persons (evidence required)
• Atleast 1 reference projectin the technical field of Communication systems
• Atleast 1reference project in Rwanda in the last 1year (evidence required).

1. Submission of offer:The Expression of Interest should contain the following:

Technical Proposal:

• A cover letter expressing your interest in this assignment
• Technical proposal with a brief description of why you would be considered as the most suitable for the assignment, relevant expertise, and a detailed, clear methodology, your approach to complete the assignment, template attached.
• CV of the Consultants proposed
• Proof of successful completion of related assignments.
• VAT Registration certificate
• Latest tax clearance certificate
• Company registration certificate (RDB)

Financial Proposal (Template attached):indicates the all-inclusive daily rate, supported by a breakdown of all costs. The costs must be in RWF and VAT

Please submit electronically your EoI (technical & Financial offer) in 2 separated emails and must be in PDF files to this email ONLY: RW_Quotation@giz.de until latest 15^th September 2024

Please you must write on each email subject this sentence:

83466520 Technical/financial offer, without this sentence, your offer may not be considered

Only soft copies will be considered

GIZ reserves all rights

List of abbreviations

BMZ German Federal Ministry for Economic Cooperation and Development

GIZ Deutsche Gesellschaft für Internationale Zusammenarbeit 

GBV Gender Based Violence

IVR Interactive Voice Response

ToR Terms of Reference

EoI Expression of Interest