Summary
Date Posted: Wednesday, January 10 2024, Base Salary: Not Disclosed

JOB DETAILS:
• Monitor team members’ performance
• Assign tasks and projects to the PR and Communication Specialist
• Manage sensitive issues to maintain Hospital’s good reputation
• Developing relationships with media organizations
• Create and oversee the implementation of an overarching PR strategy
• Define the tone of the Hospital’s message and overall, and determine the communication channels our staff will primarily use
• Set clear operational goals for PR and Communication Specialist, provide guidance and support, and QA of all outgoing PR materials
• Oversee the evolution of our hospital’s good image across multiple platforms, including various social media networks
• Develop and maintain a positive relationship with the media and various influential organizations and individuals
• In collaboration with PR and Communication Specialist; organize interviews, press conferences, and other public relations events
• Compile reports on media coverage and document the results of our PR initiatives
• Participate with other members of the institution to lead CHUK achieve and maintain accreditation
• Collaborate with multidisciplinary Health Care Team Members
• Provide guidance to the customer service staff to ensure all customer needs are meet
• Work with the customer service team to deliver optimum service to our internal and external customers within the agreed timeframes
• Assist in the development of strong working relationships across all departments and raise awareness of support the customer service team can provide to service delivery
• Assist with building the capacity and attitude of the customer service staff to provide exceptional customer service
• Assist with the development and implementation of the Customer Relations Model
• Actively participate in developing and implementing customer service systems which will improve the service delivery and enhance the image of the hospital
• Monitor and report on customer service protocols and identify
• Process improvements relevant to customer service across the organization
• Train staff in all aspects of their customer care service role and liaise with all departments to provide guidance on our customer service systems
• Manage the roster system for all customer service staff
• Deal competently with customer complaints and take all possible actions to resolve relevant problems and complaints to their fullest satisfaction with minimal intervention of team leaders of ethic committee leader
• Advise management on system improvements in line with CHUK’s complaints Handling
• Maintain a thorough knowledge of all departments, our hospital network, services deliveries so that customers are provided with accurate information on the provider and proceed general queries with confidence at all times
• Contribute to the Hospital environmental Hygiene
• Participating in the Quality Assurance and Quality improvement of the Hospital
• Submit monthly, Quarterly and Annually report to the Supervisor
• Perform other related duties as required

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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