Summary
Date Posted: Monday, May 27 2024, Base Salary: Not Disclosed

JOB DETAILS:
To ensure the appropriate customer care service and ensuring satisfaction of clients.
- To strengthen the hospital’s credibility, enhances its public image, and develop good will.
- To perform a variety of complex administrative tasks related to promotion and communication activities
- Planning, organizing and controlling customer care activities
- Professional attitude with good inter-personal and communication skills
- Capable of handling confidential information
- To upholding excellent customer care measures; ensure that activities are done in a way that reflects the importance of the customer.
- Research and update customer care developments
- Manage customer complaints and customer feedback
- Ensure availability of customer information in all forms
- Act as compliance officer in the area of Customer care standards
- Work with the Hospital administration to issue press release.
- In collaboration with the District Health team participate in opening and reporting of suggestion boxes information.
- Prepare and submit the monthly, quarterly and annual report on Customer care
- Perform any other duty that may be assigned to him/her from time to time by the management
- To ensure that all required reports are timely reported, documented and archived.
- Ensure proper communication of feedback and other administrative information with the hospital staff
- Implement and perform all other tasks given by his hierarchical

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

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