Customer Care Manager At King Faisal Hospital
Vacancy title:
Customer Care Manager
[ Type: FULL TIME , Industry: Health Care, Category Customer Service]
Jobs at:
King Faisal Hospital
Deadline of this Job:
21 June 2022
Duty Station:
Within Rwanda , Kigali , East Africa
Summary
Date Posted: Tuesday, June 14, 2022 , Base Salary: Not Disclosed
Similar Jobs in Rwanda
Learn more about King Faisal Hospital
King Faisal Hospital jobs in Rwanda
JOB DETAILS:
Customer Care Manager
King Faisal Hospital, Kigali,“A center of excellence in health service provision, clinical education and research”. This is an exciting time for King Faisal Hospital, Kigali as we embrace a new strategic direction. The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.
King Faisal Hospital Kigali is looking for suitable candidates to fill the roles of the following positions.
Position Competency Requirement Key Responsibilities No
Customer Care Manager
Education And Experience
• He/she must have at least Bachelor degree (A0) in Hospitality management or Healthcare management or any other related field.
• Having at least (five) 5 years’ of experience with minimum of three (3) years management experience in a customer care department of a healthcare or hospitality organization or service industry.
• Evidence of professional development in a relevant specialty area
Skills And Abilities
• Able to guide, manage, motivate and develop subordinates so as to achieve maximum results
• Excellent written and oral communication skills
• Must have good customer care skills, able to deal with patients politely.
• Able to analyze detailed information
• Ability to communicate and guide patients, their attendants and any visitor of the hospital. • Develop and implement systems to ensure that patients use the hospital appointment system.
• Develop and implement a system that ensures emergency patients are efficiently directed to the accident and emergency department without delay.
• Manage a system to deal with patient’s complaints as they arise.
• To Ensure that the patients files and records are complete and ready for the visit to the Medical Doctor.
• To Develop and Implement systems and processes to ensure that patients requiring booked admissions are directed to the Admissions Department without delay
• To Develop and Implement systems and processes to ensure that patients requiring emergency admissions are directed to the Admissions Department without delay
• Direct visitors, Patients and the Public through the hospital as required
• Manage availability of wheel chairs and patient trolleys
• Develop and implement a replacement schedule for the patient trolleys and wheelchairs with an associated budget
• Develop, co-ordinate and evaluate a comprehensive education and training strategy within the Unit which includes induction, annual mandatory training, appraisal, continuing professional development linked to individual training needs and clinical governance.
• Conduct performance appraisals of Unit personnel and arrange and monitor individual development.
• Manage the Unit’s budget and cash flow and liaise with auditors to ensure a smooth audit process
• Compile and submit all reports, returns, notices and other information as may be required by the supervisor and hospital management.
Work Hours: 8
Experience in Months: 12
Level of Education: Bachelor Degree
Job application procedure
Join us and take on the challenge to provide Patient Centered Care. Qualified candidates should send their cover letter, curriculum vitae and academic credentials, National ID, Recommendation letter from previous employer and criminal record to the above mentioned link by June 20th 2022.KFH is proud to be an Equal Opportunity Employer. We offer a competitive Total Rewards Program.
https://docs.google.com/forms/d/e/1FAIpQLSenB7lSZvIuLkTt86cfo0POYDpdIJr5N1xdmffyeHVA_64fAQ/viewform?usp=sf_link
- Dashboard
- Job Detail
Vacancy title:
Customer Care Manager
[ Type: FULL TIME , Industry: Health Care, Category Customer Service]
Jobs at:
King Faisal Hospital
Deadline of this Job:
21 June 2022
Duty Station:
Within Rwanda , Kigali , East Africa
Summary
Date Posted: Tuesday, June 14, 2022 , Base Salary: Not Disclosed
Similar Jobs in Rwanda
Learn more about King Faisal Hospital
King Faisal Hospital jobs in Rwanda
JOB DETAILS:
Customer Care Manager
King Faisal Hospital, Kigali,“A center of excellence in health service provision, clinical education and research”. This is an exciting time for King Faisal Hospital, Kigali as we embrace a new strategic direction. The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.
King Faisal Hospital Kigali is looking for suitable candidates to fill the roles of the following positions.
Position Competency Requirement Key Responsibilities No
Customer Care Manager
Education And Experience
• He/she must have at least Bachelor degree (A0) in Hospitality management or Healthcare management or any other related field.
• Having at least (five) 5 years’ of experience with minimum of three (3) years management experience in a customer care department of a healthcare or hospitality organization or service industry.
• Evidence of professional development in a relevant specialty area
Skills And Abilities
• Able to guide, manage, motivate and develop subordinates so as to achieve maximum results
• Excellent written and oral communication skills
• Must have good customer care skills, able to deal with patients politely.
• Able to analyze detailed information
• Ability to communicate and guide patients, their attendants and any visitor of the hospital. • Develop and implement systems to ensure that patients use the hospital appointment system.
• Develop and implement a system that ensures emergency patients are efficiently directed to the accident and emergency department without delay.
• Manage a system to deal with patient’s complaints as they arise.
• To Ensure that the patients files and records are complete and ready for the visit to the Medical Doctor.
• To Develop and Implement systems and processes to ensure that patients requiring booked admissions are directed to the Admissions Department without delay
• To Develop and Implement systems and processes to ensure that patients requiring emergency admissions are directed to the Admissions Department without delay
• Direct visitors, Patients and the Public through the hospital as required
• Manage availability of wheel chairs and patient trolleys
• Develop and implement a replacement schedule for the patient trolleys and wheelchairs with an associated budget
• Develop, co-ordinate and evaluate a comprehensive education and training strategy within the Unit which includes induction, annual mandatory training, appraisal, continuing professional development linked to individual training needs and clinical governance.
• Conduct performance appraisals of Unit personnel and arrange and monitor individual development.
• Manage the Unit’s budget and cash flow and liaise with auditors to ensure a smooth audit process
• Compile and submit all reports, returns, notices and other information as may be required by the supervisor and hospital management.
Work Hours: 8
Experience in Months: 12
Level of Education: Bachelor Degree
Job application procedure
Join us and take on the challenge to provide Patient Centered Care. Qualified candidates should send their cover letter, curriculum vitae and academic credentials, National ID, Recommendation letter from previous employer and criminal record to the above mentioned link by June 20th 2022.KFH is proud to be an Equal Opportunity Employer. We offer a competitive Total Rewards Program.
https://docs.google.com/forms/d/e/1FAIpQLSenB7lSZvIuLkTt86cfo0POYDpdIJr5N1xdmffyeHVA_64fAQ/viewform?usp=sf_link
Job Info
Job Category:
Customer Service jobs in Rwanda
Job Type:
Full-time
Deadline of this Job: 20 June 2022
Duty Station: Kigali
Posted:
14-06-2022
No of Jobs:
1
Start Publishing:
14-06-2022
Stop Publishing (Put date of 2030):
14-06-2056
Apply Now
Notification Board
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.
Caution: Never Pay Money in a Recruitment Process.
Some smart scams can trick you into paying for Psychometric Tests.