Summary
Date Posted: Wednesday, February 17, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Description
As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth. .

• Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
• Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
• Respond to customer enquiries by phone, email, social media, and live chat daily.
• Process applications and customer documentation according to relevant policies and regulations.
• File records and documents of customer interactions according to existing guidelines.
• Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
• Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
• Perform regular testing on our products and services.
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.

Job Skills: Not Specified

Requirements
Exceptional spoken and written communication skills in English

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
To apply please click here https://deriv.zohorecruit.com/jobs/Careers/590522000001477101/Client-Support-Executive?source=CareerSite 

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