Summary
Date Posted: Friday, March 04, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
To review and document Britam’s existing business processes, analyse and identify process deficiencies then subsequently lead a cross functional team in redesigning the business processes in full alignment to Britam’s digital transformation strategy.


Key Responsibilities
• Review, understand and internalize existing business processes through literature review and stakeholder interviews.
• Develop detailed Microsoft Visio process flow diagrams for all Britam future state processes.
• Develop detailed operational procedure documents/manuals for all Britam future state processes.
Business Analysis
• Conduct workshops with all Business unit stakeholders to ensure approval of all requirements specifications & use case material is achieved.
• Verify & approve all design solutions and test cases to ensure the business requirements have been met.
• Deliver improvements to the Business through standardising Requirement Specifications, Use Cases, Test Cases and synergy identification documents.
Project Management
• Undertake project initiation activities including preparing a project charter and business case for assigned projects
• Translates the project mandate into detailed concept, defining benefits, analysing interested parties, and defining deliverables
• Responsible for providing strategic project planning, including resource planning, preparing a comprehensive project schedule and project budgeting
• Mobilise project team consisting of internal business users, IT experts, business partners and third-party suppliers
• Lead the project team in execution of project activities ensuring required quality standards are adhered to
• Vendor management to ensure project is delivered on time, on scope and within budget.
• Project risk management including carrying out risk assessments and designing and implementing risk mitigation initiatives
• Develop and implement a communication and change management plan for the project
• Develop and implement a stakeholder management plan to ensure project success
• Updates the project plan as the project progresses, assess risk, resolves issues and reports
• Manage project CAPEX and OPEX budgets
• Provide periodic project status reports to key stakeholders
• Employ business analysis, system design and system testing methodologies to manage quality of project deliverables ensuring business requirements are fully met
• Ensures appropriate handover of the project including the documentation of lesson learned and a submission project report
• Ensures proper integration (by appropriate communication and documentation) of the deliverables into existing IT infrastructure and business processes

Key Performance Measures
Project Delivery;
• Time – No more than 10% schedule slippage.
• Cost – No more than 10% budget overrun.
• Quality – 90% of business requirements correctly delivered with project go-live.

Working Relationships
Internal Relationships
• Accountable to the Program Manager
• Work collaboratively with other project team members
• Required to liaise and work closely with respective departmental/business heads, business process owners, program management office, risk & compliance and internal audit departments.
External Relationships
• System implementation partners
Knowledge, Experience And Qualifications Required
• University degree in Computer Science, Information Technology, Engineering or equivalent
• Project Management Expertise: Certification in Prince2 or PMP would be an added advantage
• Minimum of 2 - 4 years’ experience in a similar role
• Experience in managing a Document Management System (DMS) implementation in a financial services organisation
• Business analysis and process design experience

Competencies
• Technical and functional competencies
• Ability to customise project management processes, tools, and templates as required for the project
• Expert on Microsoft Project Management Tools.
• Excellent analytical and organisation skills, including the proven ability to adapt to a dynamic project environment and manage multiple concurrent projects.
• Strong skills in Process Mapping and Business Process Reengineering
• Strong analytical skills with a demonstrated ability to extensively analyse business processes and workflows
• Effective communication (verbally and in writing)
• Ability to reconcile key stakeholder interests, conflicting priorities, and business strategy
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Attention to detail

Core Competencies
• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Understand and communicate objectives in relation to the larger organizational impact;
• Effectively disseminate knowledge within the correct context;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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