Summary
Date Posted: Wednesday, July 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Branch Manager
Reporting: Head Commercial Banking
JOB PURPOSE:
The Branch Manager is ultimately responsible for the profitability of the branch and the satisfaction of its customers. The Branch Manager is responsible for the overall success of the branch’s business and operations. He/she must be committed to ensuring that the business processes, procedures and standards that have been defined by the Bank are adhered to by all branch staff.

Key Responsibilities
Sales & Marketing Management
• Delivery of Branch’s business targets as per KPIs set to ensure strong Branch Business Profitability
• Analyze business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share
• Work jointly and proactively with Business Segments and product partners to increase Ecobank’s wallet share within the respective markets
• Conduct regular Branch Staff people performance and productivity reviews
• Create and sustain a fit-for purpose succession plan and build a healthy talent pipeline
• Encourage and foster a congenial working environment to enable the team to achieve excellence through teamwork and operational efficiency
• Ensure an agile and efficient workforce with right skills to meet set strategic objectives
• Performance development plan for branch staff
• Ensure all branch staff complete the planned mandatory trainings on VBI& Others
• Good leave management practice

Relationship Building & Customer Service
• Constantly review strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch
• Identification and marketing of prospects within the target market
• Responsible for exceeding customer expectations within the branch
• Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services
• Sustain/drive increased digital channel utilization with a specific focus on ATM uptime, Card adoption, POS activity levels, EcobankPay, Omni Lite and e-Government solutions
• Collaborate with Consumer Banking to drive digital channels adoption
• Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS)
• Efficiently and effectively liaise with internal departments/ Units – CIB, Trade, Risk, EBS, e.t.c. including other Branches and departments to promote and drive business volumes and profitability at the branch

Risk & Compliance
• Promote high ethical and integrity standards and ensure the Ecobank Values are sustained and evident at the branch
• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness
• Achieve “Satisfactory” branch audit rating and fully comply with KYC/AML and regulatory guidelines
• Achieve and sustain effective balance sheet management
• Make recommendations to management to improve operations process in order to improve customer satisfaction
• Review Call Plans for all within CRM Platforms
• Commercial Banking RMs attached to the branch with a view to enhancing customer wallet share, business volumes and earnings
• Achieve targeted product cross sell ratios and increase customer adoption of Ecobank’s products and services
• Ensure that various business segments in the branch maintain good balance sheet (Deposits & Assets) that is commensurate with overall budget projections
• Ensure that all incomes are properly recognized
• Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels – across all business segments
• Achieve cost-income ratio targets of the branch
• Conduct regular business performance and profitability reviews
• Ensure the loan book does not deteriorate from S1 to S2 to S3; and the portfolio in S3 to improve. PDOs to be maintained at minimum levels
• Attain targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources

Administration & Teamwork
• Motivate and lead branch team to consistently achieve set goals through a clear process for goal setting, monitoring and delivering on all set targets
• Work closely with all Business Heads in the delivery of their products through the branch network
• Create and sustain a fit-for purpose succession plan and build a healthy talent pipeline
• Promote alignment to the Ecobank core values within the team
• Identify training needs for Branch Managers and prepare their Personal Development Plan (PDP) - template attached
• Perform all other duties as reasonably assigned Qualification Requirements & Experience:
Education
• Bachelor Degree/Business Adm./ Finance, Marketing, Commerce or any related field

Experience
• 5 years of experience required at minimum with good sales track record preferably in Banking Institutions
• Ability to interact and negotiate with the client organization at the Local decision-making level
• Customer focused & results orientated
• Credits underwriting skills required

Skills, Capabilities & Personal attributes
• Interpersonal Skills
• Communication
• Planning & Organizing
• Business Acumen
• Relating & Networking">

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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