Air ticketing services
FHI 360 is an international nonprofit working to improve the health and well-being of people in the United States and around the world.

Request for Quote/Proposal (RFQ/RFP)
Commodity/Service Required: Air ticketing services
Type of Procurement: Request for Expression of Interest/Pre-qualification
Type of Contract: Vendor list
Term of Contract: Pre-qualification list
Submit Proposal to: All qualified companies in Rwanda
Date of Issue of RFP: 4th January 2023
Date Questions from Supplier Due: 13th January 2023
Date Proposal Due: 18th January 2023
Approximate Date notification Issued to Successful Bidder(s): 2nd February 2023
Method of Submittal:
Respond via e-mail with an attached document in MS Word/pdf format.

Solicitation Number: FHI360/RFP/022/-134
Attachments to RFP:
1. 1. Attachment “A” – Commodity Specifications
2. 2. Attachment “B” – Instructions to Bidders/Sellers
3. 3. All PO Terms and Conditions are listed on our website at: fhi360.org/poterms (hereinafter the “Terms”). Supplier’s delivery of products, the performance of services, or issuance of invoices in connection with this purchase order establishes Supplier’s agreement to the Terms. The Terms may only be modified in writing signed by both parties.
All bidders/sellers are responsible for forcefully re-reviewing attachments and following any instructions that may be relevant to this procurement.
Attachment A
Commodity Specifications or Statement of Work
Statement of Work
Indicate a description of the activity/service that is expected from the supplier. Provide product specifications or service expectations (both if applicable). Include deliverables, timelines, and any special terms and conditions.

Description of Activity/Service:
The purpose of this request for expression of interest (EOI) is to invite legally registered companies having their offices in Kigali-Rwanda to submit proposals for the provisions of Air Ticketing services for the Tunoze gusoma Projects staff and any other stakeholders on need basis.
This Request for EOI is open to offers companies that are incorporated companies legally organized under the laws of any country which is not sanctioned by the US Government. Offers from organizations that are incorporated or legally organized under the laws of any country which is sanctioned by the US Government shall not be considered.

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Requirements:
-Offerors may be disqualified if a check of past performance demonstrates that the offeror has not been able to deliver similar service and similar or larger quantities on time and in a satisfactory manner. The Bidder should have the experience of at least 3 years of experience in the field.
• Have a registration certificate (RDB).
• Valid Certificate of Clearance from RSSB
• Provide at least 3 recommendation letters from previous clients (INGO).
• If tax tax-exempt provide an official tax exemption certificate as issued by the Rwanda Revenue Authority (RRA)
• Valid RRA Tax compliance certificate
• Applicable country government permits and licenses.
• Any other certificates, licenses or registration pertaining to your line of business. (e.g.: IATA; RURA certificates for Air ticket Companies)
• Certificate of VAT registration
• Proof of using an Electronic Billing Machine (EBM)
• 3 Years of experience in the filed
This service will cover 1 year (12 month/1year)
Product or Service Expectations (both if applicable):
Provisions of Air ticketing services.
Deliverables, Timelines, Special Terms, and Conditions:
On need basis
By signing this attachment, the bidder confirms he has a complete understanding of the specifications and fully intends to deliver items that comply with the above-listed specifications.
Signature:
Title:
Date:
Attachment “B”

Instructions to Bidders/Sellers
1. Procurement Narrative Description: The Buyer (FHI360) intends to purchase commodities and/or services identified in Attachment A. The Buyer intends to purchase the quantities (for commodities) and/or services (based on deliverables identified in a Statement of Work). The term of the Ordering Agreement shall be from Award Date to the Delivery Date of the Offeror unless extended by mutual agreement of the parties. The Buyer intends to award to a single “approved’ supplier based on conformance to the listed specifications, the ability to service this contract, and selling price. We reserve the right to award to more than one bidder. If an Ordering Agreement is established as a result of this RFQ/RFP, the supplier understands that quantities indicated in the specifications (Attachment A) are an estimate only and FHI360 does not guarantee the purchased quantity of any item listed.
2. Procuring Activity: This procurement will be made by Family Health International NC. (FHI360) Rwanda, Schools& Systems Project located at M&M Plaza building, Gasabo District, Kigali City, Rwanda, e-mail: Rwanda.info@fhi360.org; Website: www.fhi360.org, FHI360 shall award the initial quantities and/or services and any option quantities (if exercised by FHI360) to Seller by a properly executed Purchase Order as set forth within the terms of this properly executed agreement.
3. Proposal Requirements. All Sellers will submit a quote/proposal which contains offers for all items and options included in this RFQ/RFP. All information presented in the Sellers quote/proposal will be considered during FHI360’s evaluation. Failure to submit the information required in this RFQ/RFP may result in the Seller’s offer being deemed non-responsive. Sellers are responsible for submitting offers, and any modifications, revisions, or withdrawals, to reach FHI360’s office designated in the RFQ/RFP by the time and date specified in the RFQ/RFP. Any offer, modification, revision, or withdrawal of an offer received at the FHI360 office designated in the RFQ/RFP after the exact time specified for receipt of offers is “late” and may not be considered at the discretion of the FHI360 Procurement office.

The Seller’s proposal shall include the following:
a The solicitation number:
b The date and time submitted:
c The name, address, and telephone number of the seller (the bidder) and authorized signature of same:
d The validity period of Quote:
e A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary.
f Lead Time Availability of the Commodity/Service.
g Terms of warranty describing what and how the warranties will be serviced.
h Special pricing instructions: Price and any discount terms or special requirements or terms (special note: pricing must include guaranteed firm fixed prices for items requested.
i Payment address or instructions (if different from mailing address)
j Acknowledgment of solicitation amendments (if any)
k Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including points of contact with telephone numbers, and other relevant information)
l ++++ Special Note: The Seller, by his response to this RFQ/RFP and accompanying signatures, confirms that the terms and conditions associated with this RFQ/RFP document have been agreed to all of its attachments have been carefully read and understood and all related questions answered.
4. Forms: Sellers (potential bidders or suppliers) must record their pricing utilizing the format found in Attachment “A”. Sellers must sign the single hardcopy submitted and send it to the address listed on the cover page of this RFQ/RFP.
5. Questions Concerning Procurement. With the specification of the solicitation number in the email subject, Submission and all questions regarding this RFQ/RFP are to be directed to the procurement team at this email address: Rwandaprocurement@fhi360. org The cut-off date for questions is DATE 06th December 2022. Submissions without specifications will not be considered.
6. Notifications and Deliveries: Time is of the essence for this procurement. Seller shall deliver the items or services no later than the dates outlined in the contract that will be agreed by both parties as a result of this RFQ/RFP. The Seller shall immediately contact the Buyer’s Procurement Officer if the specifications, availability or delivery schedule(s) changes. Exceptional delays will result in financial penalties being imposed on the Seller.
7. Documentation: The following documents will be required for payment for each item:
• A detailed invoice listing Purchase Order Number, Bank information with wiring instructions (when applicable)
• Packing List (When applicable)
• All relevant product/service documentation (manuals, warranty doc, certificate of analysis, etc.)
8. Payment Terms: FHI360 Payments terms are Net 30 after receipt of invoice and once goods and services have been completed. Payment can be made via wire transfer or another acceptable form. Sellers may propose alternative payment terms and they will be considered in the evaluation process.
9. Alternative Proposals: Sellers are permitted to offer “alternatives” should they not be able to meet the listed requirements. Any alternative proposals shall still satisfy the minimum requirements outlined in Attachment A Specifications.
10. Inspection Process: Each item shall be inspected before the final acceptance of the item. All significant discrepancies, shortages, and/or faults must be satisfactorily corrected and satisfactorily documented before delivery and release of payment.
11. Evaluation and Award Process: The FHI360 Procurement Officer will award an agreement contract resulting from this solicitation to the responsible Seller (the bidder) whose offer conforms to the RFQ/RFP will be most advantageous to FHI360, price and other factors considered. The award will be made to the Seller representing the best value to the project and FHI360. For this RFQ/RFP delivery, technical and past performance are of equal importance to evaluate and select the “best value” awardee. FHI360 intends to evaluate offers and award an Agreement without discussions with Sellers.
Therefore, the Seller’s initial offer should contain the Seller’s best terms from a price and technical standpoint. However, FHI360 reserves the right to conduct discussions if later determined by the FHI360 Procurement Officer to be necessary.

The evaluation factors will be comprised of the following criteria:
• PRICE. Lowest evaluated ceiling price (inclusive of option quantities).
• DELIVERY. Seller provides the most advantageous delivery schedule.
• PAST PERFORMANCE - Seller can demonstrate his/her capability and resources to provide the items/services requested in this solicitation in a timely and responsive manner.

• EVALUATION CRITERIA/Ranking.
Administrative Requirements Maximum points
Documentation (10pts)
(a) Have a registration certificate (RDB); (10pts)
(b) Provide at least 3 recommendation letters from previous clients (INGO). (10pts)
(c) Valid Certificate of Clearance from RSSB (10pts)
(d) If tax tax-exempt provide an official tax exemption certificate as (10pts)
(e) issued by the Rwanda Revenue Authority (RRA) (10pts)
(f) Valid RRA Tax compliance certificate 3 Years of experience in the field. (10pts)
(g) Proof of using an Electronic Billing Machine (EBM) (10pts)
(h) Applicable country government permits and licenses. (10pts)
(i) Any other certificates, licenses or registration pertaining to your line of business. (e.g.: IATA; RURA certificates for Air ticket Companies) (10pts)
(j) Certificate of VAT registration (10pts)
TOTAL (100pts)

12. Award Notice. A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful supplier within the time acceptance specified in the offer, shall result in a binding contract without further action by either party.
13. Validity of Offer. This RFP in no way obligates FHI360 to make an award, nor does it commit FHI360 to pay any costs incurred by the Seller in the preparation and submission of a proposal or amendments to a proposal. Your proposal shall be considered valid for 120 days after submission.
14. Representations and Certifications. Winning suppliers under a US Federal Contract are required to complete and sign as part of your offer FHI360 Representations and Certifications for values over $10,000.
15. Anti- Kick Back Act of 1986. Anti-Kickback Act of 1986 as referenced in FAR 52.203-7 is hereby incorporated into this Request for Proposal as a condition of acceptance. If you have reasonable grounds to believe that a violation, as described in Paragraph (b) of FAR 52.203-7 may have occurred, you should report this suspected violation to the FHI360’s Ethics Hotline at 1 800-318-7153, reporting via the website at fhi360.org/anonreportregistry or by sending an e-mail to Compliance@fhi360.org. You may report a suspected violation anonymously.
Acceptance:
Seller agrees, as evidenced by signature below, that the seller’s completed and signed solicitation, seller’s proposal including all required submissions, and the negotiated terms contained herein, constitute the entire agreement for the services described herein.
By: (Seller Company Name)
Signature:
Title:
Date: