Summary
Date Posted: Tuesday, January 31, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Administrative Assistant
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cushioned in the foothills of the breath-taking Virunga Volcano Range, One&Only Gorilla’s Nest makes the magical possible to enjoy a once-in-a-lifetime, personal encounter with the rare and majestic mountain gorilla, roaming free in its own natural habitat. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in the environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish.

Job Summary
You will be required to provide the highest standards of support to the Area Lodge Manager. supporting the Manager in his daily tasks. The office is busy and under pressure constantly. You will be extremely well presented, well versed in written and verbal English, courteous and professional at all times. You will provide a full assistant support within the office. Including coverage of telephones, emails, mail, staff contact and support, meet and greet important guests, assist with complaint handling, organize, attend and host functions as the hotel representative

Key Duties And Responsibilities
• The secretarial / office support will include, but not be limited to:
• Preparation of correspondence
• Receiving and distributing incoming mail
• Dealing with day to day issues and communicating feedback to the GM / HOD’s
• Take and re-direct telephone calls for the Area Lodge Manager where appropriate
• Maintenance of diary and appointments to ensure that appointments are honored, meetings and attended and deadlines met
• Organization of internal and external meetings as required
• Maintain efficient and accurate filing systems, electronic and paper files. Ensure timely follow ups and feedback
• Handle and respond to guest complaints / complaint letters / emails
• Attending internal and external meetings, preparing agenda’s, taking, typing and distributing minutes and follow up as appropriate, ensuring deadlines are adhered to
• To interact and meet (when required) with guests either VIP’s, previous guests, guests with complaints. To resolve issues and feedback continually to guest , HOD’s and GM
• To build external relationships in the community
• To welcome and host external visitors of the Area Lodge manager
• Support HODs when necessary and required
• Be available and give overall support if required during marketing, PR and special events
• Assist with site inspections and the co-ordination thereof as and when required, working with the appropriate HOD’s.
• Liaise with and assist Global office as and when needed .
• Maintain the strictest confidentiality at all times with regard to client, guest and personnel related matters
• Be highly immaculately presented, professional in appearance, character and conduct
• Put attention to detail in terms of content and accuracy of all correspondence and communication
• Possess excellent interpersonal and communicative skills and an ability to integrate in to all levels of the hotel and head office
• Office administrative and management practices and procedures.
• Principles and practices of sound business communication.
• Correct English usage, including spelling, grammar and punctuation.
• District organization, rules, policies and procedures, including travel/training and expense reporting.
• Basic functions of public agencies, including the role and responsibilities of a public governing board
• Budgeting, record keeping, filing and purchasing practices and procedures.
• -Manage multiple and rapidly changing priorities to meet the needs and expectations of elected and appointed officials and executives.
• Organize, set priorities and exercise sound, independent judgment within areas of responsibility.
• Interpret, apply, explain and reach sound decisions in accordance with laws
• Show high levels of organizational skills and efficiency
• Be proactive and resourceful
• Possess excellent customer service / interaction skills
• Must be approachable
• Flexibility of job duties / attitude and hours is a must
• Possess excellent organizational skills and have an extremely high standard of order and general office
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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