Vacancy title:
2 Front Office Manager Permanent

Jobs at:
Europcar

Deadline of this Job:
11th September 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 28th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

Europcar Rwanda was established in 2011 as the first International rent a car company in Rwanda. This company represents the franchise of one of the best international rent a car – Europcar.
• Europcar is owned by Euroworld Rent A Car, which is ranked first as one of the leading company in Rwanda.
• Europcar is a 100% subsidiary of Europcar Group., present in 148 countries and managing transfers, tour packages, rentals and fleet of cars.
• Europcar is fully operational in Kigali since 2011 and catered to more than 5000 tourists and corporate companies for their vehicle and fleet management requirements across all the locations.
• Europcar provides end to end solutions through Renting and Leasing to the corporate looking to outsource the whole vehicle acquisition, management and resale process for a fixed monthly cost for using a particular vehicle without any risks relating to maintenance overspend and losses on resale risks.
Website: www.europcar.com

JOB DETAILS:
Our company would need 2 reservation/front office staffs for Kiyovu branch & another branch in Ramera.
Front Office Manager / Reservation Agent
Front Office job is to assist customers with the planning and booking aspect of their vacation or stay. It would require to read email & email reply properly on time. Therefore, knowledge is MS Office (Outlook) is a must. He may support customers in person, on the phone, online or a combination of these. He/she answer customers’ questions make travel suggestions.
JOB DUTIES:
Make Reservations
The main duty of a Front Office is to assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. They then process payments and send the details and confirmation to the guest. When issues arise with reservations, the Front Office is often contacted to sort out the issues.
Provide Customer Service
Front Office must be very knowledgeable on the services they are selling or promoting. Customers will often have questions throughout the booking process and the Front Office is expected to answer them. If the question is not something the Front Office knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer. Management all customer queries, assist with rental, do checkin & checkout, make sure office & cars are clean at all times and coordinate with drivers with clients.
Sell Services and Product
Increase sales, Selling services and products are also a key duty of Front Office. They are often encouraged to upsell by offering their clients additional services or special packages.; car rental facilities sell additional insurance packages and car upgrades.
QUALIFICATIONS

• Fluency in English & French is must
  
• Call center experience / sales experience
  
• Advance computer skills IS MUST (Especially MS Office – Outlook)
  
• To have any Diploma in Tourism, communication, Management or similar is added advantage
  
• Driving license is must