Summary
Date Posted: Monday, March 04 2024, Base Salary: Not Disclosed

JOB DETAILS:
External Advertisement
• King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education, and research”.
• This is an exciting time for King Faisal Hospital, Rwanda as we embrace a new strategic direction.
• The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.
• King Faisal Hospital Kigali is looking for suitable candidate to fill the following position:

Position: Customer Care Officer (2)
Competency Requirement
Education And Experience
• He/she must have a minimum Diploma (A1) in Hospitality Management, Marketing, Communication, Health Care Management and any other related Fields.
• A minimum of two (2) years’ experience in Hospitality management preferably in a hospital setting.

Skills And Abilities
• Deep knowledge of work processes and or procedures such as daily patient care tasks, planning and organization.
• Basic computer knowledge.
• Excellent verbal, written and interpersonal skills.
• Disposition, courtesy enthusiasm, cooperation, sincerity as they affect fellow workers and others.
• Make clients and their needs a primary focus of work and actions .This includes clients that are both internal and external to the hospital.
• Gives out information and ideas in a clear and concise manner,

Key Responsibilities
• Retrieval of all patient records in advance of the booked appointment.
• Appointments to be noted either in the appointment book or on a data base if used.
• Constant contact maintained with patients, receptionist and clinical staff to ensure smooth flow through the department and to be able to warn the patient if there are anticipated delays.
• A data base of complaints maintained in order to identify bottlenecks or other problems so that these issues can be addressed.
• Awareness of the functioning of the hospital, transport networks, pharmacy policy and procedures.
• Awareness of the policies and procedures governing the outpatient and emergency medical departments.
• To ensure that results of all waiting times surveys analyzed and reported to the customer care manager.
• Wheel chairs are cleaned and the footrests are in place.
• Adherence to all health and safety policies and procedures
• Compliance with infection prevention and control policies and procedures maintained
• Ensure that directions for patients are adequate and maintained for example colored lines/stripes/painted footsteps for patients to follow different wards areas.
• Patient and personnel fire and emergency evacuations practiced annually.
• Monitor all exists for obstacles, boxes and vehicles blocking the free flow of people exiting that area.
• Filing to be completed daily.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

• Submit your application through the following link:
 https://docs.google.com/forms/d/e/1FAIpQLSe8ZG7ffTM5LpRirJEat6M9qgUNhmuQHKXKP-IGd-2-_nQ0CQ/viewform?usp=sf_lin 
• How to Apply?
• Submit your application through the links mentioned above.
• How to Apply: Join us and take on the challenge to provide Patient Cantered Care.
• Qualified candidates should send their cover letter, curriculum vitae, academic credentials, National ID and Recommendation letter from a previous employer and licence to practice for clinical position to the link mentioned above, the deadline for application is March 08th 2024.
• KFH, R is proud to be an Equal Opportunity Employer. We offer a competitive compensation and benefits package.
• Dr. ZERIHUN ABEBE
• Chief Executive Officer

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