Online Operations Officer
2025-03-28T12:27:53+00:00
Superb Novas Technology ltd
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FULL_TIME
kigali
Gasabo
00000
Rwanda
Information Technology
Management
2025-04-28T17:00:00+00:00
Rwanda
8
Superb Novas Technology Limited is an IT and Marketing, which was founded in 2022 by private investors and a management team with a wealth of experience in managing industry-leading companies in emerging markets, and with an international background in technology. The company was incorporated with the core business objective of offering IT and marketing services of Computer programming activities, Software publishing, Wired telecommunications activities, Wireless telecommunications activities, Other telecommunications activities, Computer consultancy, and computer facilities management activities, other Information Technology and Computer service activities, Data processing, Hosting and related activities and other Information Service activities.
Position: Online operations officer
- Become a product service expert of Superb Novas Technology Limited.
- Providing level 2 support to customer support team, assisting them in dealing with customer queries (e.g. Respond and resolve customer inquiries quickly and effectively through the instant messaging system, Ticketing system and email.)
- Analysis and reporting on product performance, including daily and weekly product performance reviews.
- Accept and share customer feedback with the team in real time to give users the most accurate suggestions.
- Pay attention to customer status in real time, review and prompt abnormal customers, and escalate them for processing when needed.
- Monitor product operation status, and report key technical issues for upgrades in a timely manner.
- Improve customer service experience and satisfaction through high-quality, proactive customer support.
What you’ll need to succeed:
- Able to accept 24 hours shift jobs from Monday to Sunday.
- A Bachelor degree holder of any IT related field.
- Good Hands-on experience with IT tools like: Slack, Teams, Skype, Excel & Ticketing system, or relevant CRM system;
- Excellent logical and analytical skills with a keen eye for detail.
- Customer service experience is highly desirable but not mandatory.
- Excellent communication skills (Especially on reading and writing).
- Have a great interest or knowledge in sports Betting.
- Strong logical ability, independent thinking, judgment ability and decision-making.
- A versatile team player.
• Become a product service expert of Superb Novas Technology Limited. • Providing level 2 support to customer support team, assisting them in dealing with customer queries (e.g. Respond and resolve customer inquiries quickly and effectively through the instant messaging system, Ticketing system and email.) • Analysis and reporting on product performance, including daily and weekly product performance reviews. • Accept and share customer feedback with the team in real time to give users the most accurate suggestions. • Pay attention to customer status in real time, review and prompt abnormal customers, and escalate them for processing when needed. • Monitor product operation status, and report key technical issues for upgrades in a timely manner. • Improve customer service experience and satisfaction through high-quality, proactive customer support.
• Excellent logical and analytical skills with a keen eye for detail. • Customer service experience is highly desirable but not mandatory. • Excellent communication skills (Especially on reading and writing). • Have a great interest or knowledge in sports Betting. • Strong logical ability, independent thinking, judgment ability and decision-making. • A versatile team player.
What you’ll need to succeed: • Able to accept 24 hours shift jobs from Monday to Sunday. • A Bachelor degree holder of any IT related field. • Good Hands-on experience with IT tools like: Slack, Teams, Skype, Excel & Ticketing system, or relevant CRM system;
JOB-67e695c906474
Vacancy title:
Online Operations Officer
[Type: FULL_TIME, Industry: Information Technology, Category: Management]
Jobs at:
Superb Novas Technology ltd
Deadline of this Job:
Monday, April 28 2025
Duty Station:
kigali | Gasabo | Rwanda
Summary
Date Posted: Friday, March 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Superb Novas Technology Limited is an IT and Marketing, which was founded in 2022 by private investors and a management team with a wealth of experience in managing industry-leading companies in emerging markets, and with an international background in technology. The company was incorporated with the core business objective of offering IT and marketing services of Computer programming activities, Software publishing, Wired telecommunications activities, Wireless telecommunications activities, Other telecommunications activities, Computer consultancy, and computer facilities management activities, other Information Technology and Computer service activities, Data processing, Hosting and related activities and other Information Service activities.
Position: Online operations officer
- Become a product service expert of Superb Novas Technology Limited.
- Providing level 2 support to customer support team, assisting them in dealing with customer queries (e.g. Respond and resolve customer inquiries quickly and effectively through the instant messaging system, Ticketing system and email.)
- Analysis and reporting on product performance, including daily and weekly product performance reviews.
- Accept and share customer feedback with the team in real time to give users the most accurate suggestions.
- Pay attention to customer status in real time, review and prompt abnormal customers, and escalate them for processing when needed.
- Monitor product operation status, and report key technical issues for upgrades in a timely manner.
- Improve customer service experience and satisfaction through high-quality, proactive customer support.
What you’ll need to succeed:
- Able to accept 24 hours shift jobs from Monday to Sunday.
- A Bachelor degree holder of any IT related field.
- Good Hands-on experience with IT tools like: Slack, Teams, Skype, Excel & Ticketing system, or relevant CRM system;
- Excellent logical and analytical skills with a keen eye for detail.
- Customer service experience is highly desirable but not mandatory.
- Excellent communication skills (Especially on reading and writing).
- Have a great interest or knowledge in sports Betting.
- Strong logical ability, independent thinking, judgment ability and decision-making.
- A versatile team player.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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