Summary
Date Posted: Thursday, May 18 2023, Base Salary: Not Disclosed

JOB DETAILS:

Primary Objective Of Position
Under the general guidance of the Rooms Division Manager/General Manager directs and manages all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximise guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the (Hotel) Group’s corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES
Obtain Highest Quality Of Cleanliness And Service
• Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy
• Co-ordinates availability of rooms with Front Office Manager
• Supervises the daily activities of the housekeeping staff
• Monitors the responses on customer comment cards, identifies problem areas and formulates solutions
• Together with Floor Supervisors, conducts daily and random inspections of hotel property, all housekeeping areas, and follows-up where necessary
• Informs Front Office about accurate room status
• Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
• Brings all needs for repair to the attention of the Engineering Department
• Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
• Schedules and supervises all rotational and special cleaning programmes as required
• Secures keys in accordance with hotel’s key management guideline
• Responsible for “Lost and Found”
• Orders and keeps track of uniforms for all employees
• Checks the arrival list, conference guest list, and VIP list daily and makes sure VIP treatment is taken care of appropriately
• Is well updated in all housekeeping procedures to be a resource when needed
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Analyses own budget, and takes corrective action and follow-up
• Assists in the development of the hotel’s annual business plan, by providing input regarding housekeeping issues

Laws, Regulations And Policies
• Monitors and makes sure housekeeping follows all applicable laws; especially with regards to health, safety, and security of employees and guests
• Ensures highest levels of guest satisfaction regarding housekeeping areas, by providing quality guest services and amenities according to corporate standards.

Human Resources Management
• Strives to reduce sick-leave and turnover within the department
• Strives to reduce work related accidents within the department
• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
• Makes sure service is up to standards, and team work functions well; follows-up when appropriate
• Evaluates and develops effective practises for own employees, and makes recommendations to improve intra-departmental practices
• Screens, interviews and selects potential employees in Housekeeping and Laundry
• Identifies training needs
• Develops and recommends appropriate training
• Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Highly proffesional service
• Makes sure staff receives skills training to consistently maintain the hotel in the cleanest way possible, and to provide reliable service
• Encourages, develops and manages effective employee relations within department
• Develops departmental training plan, together with the Rooms Division Manager
• Identifies employees with potential for promotion and/or transfer and makes Room Division Manager and Human Resources Manager aware of candidates’ potential
• Conducts the following Human Resources related tasks, with assistance from the Human Resources Manager:
- Performance appraisals
- Coaching
- Counselling
- Discipline and grievance

Health And Safety
• Ensures that all potential and real hazards are reported and reduced immediately
• Ensures that all employees protect themselves against chemicals, and are aware of harmful chemicals used in department
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures that emergency procedures are practised to provide for the security and safety of guests and employees
• Ensures that all employees work in a safe manner that does not harm or injure self or others
• Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department
• Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by own employees

Miscellaneous
• Attends meetings and training required by the Rooms Division Manager
• Assists colleagues to perform similar or related jobs when necessary
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
• Prepares departmental business plan and budget
• Analyses budget and takes corrective action if required
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Rooms Division Manager
• Continuously seeks to endeavour and improve the efficient operation of the Department, and knowledge of own job function
• Is well updated on, and possesses solid knowledge of the following:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own Department
- Corporate clients and clients generating high business volume

Qualifications
• Bachelor’s Degree (A0) required in a related field such as Housekeeping, Hospitality Management, Hotel Management, and other related field with a minimum 2 years working experience in the field.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Please send the following documents to Christophe.MUYOBOKE@mantiscollection.com 

• Cover letter
• Resume
• Academic papers (the successful candidate will be required to submit notarized copies)
• Service certificates proving the work experience
3 professional references
All attachments should be in Word or PDF form attached as one document

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