Expression of Interest (EOI)Consultancy services for providing management skills advisory for at least 15 Start-ups/SMEs
Reference Number: 83422221
Background
The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a federally owned international cooperation enterprise for sustainable development with worldwide operations. GIZ has worked in Rwanda for over 30 years. The primary objectives between the Government of Rwanda and the Great Lakes Region and the Federal Republic of Germany are poverty reduction and promotion of sustainable development. To achieve these objectives, GIZ Rwanda is active in the sectors of Decentralization and Good Governance, Economic Development and Employment Promotion, Energy and ICT (Information and Communications Technology), Natural Resources, Peace and Security and Sexual and gender-based violence (SGBV).

Context
The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a federally owned international cooperation enterprise for sustainable development with worldwide operations. GIZ has worked in Rwanda for over 30 years. The primary objectives between the Government of Rwanda and the Federal Republic of Germany are poverty reduction and promotion of sustainable development. To achieve these objectives, GIZ Rwanda is active in the sectors of Decentralization and Good Governance, Economic Development and Employment Promotion, Energy, and ICT (Information and Communications Technology). The GIZ project "Digital Solutions for Sustainable Development" (DSSD) has a mandate to advise Rwandan institutions on the implementation of the Smart Rwanda Master Plan (2016-2020) and its priority projects. The project also aims to promote the development of digital solutions in collaboration with sector ministries, local and international private companies, research institutions and civil society.
The Digital Solutions for Sustainable Development project entered a new phase in 2021. In addition to digital solutions that are being developed together with the Rwandan partner authorities. One of the project objectives is designed to develop initiatives to promote digital participation in collaboration between public and private stakeholders. The assumption here is that digital skills, combined with target-group-specific digital services, will enable a large proportion of the population to be part of the digital transformation and use these services.

Broadly defined, the voucher system program consists of financial incentives granted to SME’s and/or SMEs with the aim of addressing pre-defined goals. In this context, the voucher system is meant to assess the individual needs of tech start-ups, and SMEs in the digital sector, as well as the provision of consulting services by incentivizing the adoption of innovation and new technologies, services, or skills.
The Management Skills advisory voucher is a unique and customizable package – a mix of various ingredients that can be tailored to the current skillset and knowledge of the participants to improve their management and leadership capacities. Each Tech start-up and/or SME will receive a tailored package that suits their unique offering.
It is in this context that GIZ is looking for a consulting firm to provide management skills advisory for at least 15 Start-ups/SMEs
The contractor will work closely with the Digital Transformation Center (DTC) and its key partners to support identified Tech start-ups and/or SMEs in identifying any gaps in their team members’ management capacities.
The contractor will guide and advise at least 15 start-ups and/or SMEs over the period from January to July 2023. The contractor will provide 3 different modules on management skills, each having a duration of 6 to 8 weeks. All participants will be taught together, for 2 hours in a weekly session. This will result in each participant receiving up to 48 hours of training, which translates to up to 6 working-days.

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Tasks to be performed by the contractor
The objective of this assignment is identifying a consultancy that can support start-ups and/or SMEs in improving their project management, people management and organizational capabilities to help them increase their productivity and efficiency as well as to equip them with leadership-skills. This can include a comprehensive research of the start-ups’/SMEs’ organizational structures and project implementation methods.
The services to the tech start-ups and/or tech-enabled SMEs include the following services:
1. Project Management: Participants develop skills to plan, manage and evaluate projects by implementing their learnings within projects that align with their companies’ priorities. The participants learn how to design increasingly complex projects (e.g. longer timelines, more stakeholders, more ambiguous) over time, resulting in more efficient and effective implementation of team projects.

2. People Management: Participants develop skills that enable them to appropriately manage, influence and empower others. This includes the capacity to develop trusting professional relationships with subordinates that lead to an open and transparent workplace. Additionally, participants learn to take responsibility for team success or failures, including advocacy and professional development.

3. Organization and Productivity: Participants learn how to create systems that enable them to effectively and efficiently perform tasks and achieve their objectives. After completion of the module the participants will no longer forget, miss, or disregard important information or tasks conveyed to them and benefit from a substantial boost in productivity.

The contractor is responsible for providing the following services:
Work package 1: Customized consulting services
• The contractor will work closely with the identified start-ups and/or SMEs to identify problems/gaps in their Management Skillsets based but not limited to the above-mentioned services.
• Depending on the identified needs, the contractor could:
• Suggest/propose additional related services and work closely with the tech start-ups and/or SMEs to improve their operations and set up performance/progress tracking mechanisms to add value to their business and operations.
• Make recommendations ranging from but not limited to how to successfully change the organizational structures of the start-ups/SMEs, how to implement better communication, expand their impact, professionally develop their teams and increase their retention rate.
• Understand and segment the management and leadership challenges that are particular to the participant, their organization and the environment they operate in, create a comprehensive long-term management and leadership plan, and create a process for improving, and tracking key performance indicators to guide the growth of the management and leadership skillsets. This methodology should be shared and agreed upon with the start-up.
• Any other service that is requested and falls under the competency of the bidder.

Work package 2: Product Progress Tracking & Reporting
• The consulting firm should develop a comprehensive plan to ensure the efficient handover of the Management Skills operations improvement knowledge and processes to the tech start-ups and/or SMEs and GIZ.
• The following reports will be submitted by the contractor:
Inception Report: This report shall be handed in 1 working day after the commencement of each module following an assessment of the start-up/SME detailing but not limited to the approach and methodology, proposed work plan for undertaking the assignment, and implementation timeline scheduling of the assignment.
The report should also clearly indicate the intervention logic and propose any relevant modifications going forward.
Final Reports: These reports will elaborate all activities undertaken during the assignment execution. These reports shall: cover the entire process, provide a full account of all aspects of the services’ implementation for the period covered, include the results achieved, and include any relevant reports, publications and updates related to the services offered.
Expected Deliverables
The contractor is responsible for providing the following services:
Deliverable 1: Work packages. The contractor will work closely with the start-ups and/or SMEs and train them to acquire a set of Management Skills based on the described work packages.
Deliverable 2: By tracking the progress of each module in the program and improvement of the supported solutions/products, produce a final detailed report at the completion of the assignment that includes all achieved milestones, challenges faced, and mitigation strategies used and recommendation that can guide future similar assignments.
The consulting firm will ensure that the required work packages and reports are timely submitted and adjusted accordingly as per respective feedback received from all different stakeholders involved.
Certain milestones, as laid out in the table below, are to be achieved by certain dates during the contract term:

Milestone Deadline/person responsible
Start of the Project and Initial Assessment of the start-up/SME and implementation strategy in form of an inception report. T0+ 1 days, team leader
Customized Management Skills advisory of the Start-up/SME as described in work package 1 & 2 T0 + 6 months, team leader, short term expert pool
Submit Final report detailing achieved milestones, challenges & mitigation strategies to the Start-up/SME and GIZ T0 + 6 months + 1 day, team leader
The selected consulting firm will carry out this assignment in a period starting from contract signing to end of July 2023. However, the contractor will work with each participant for up to 48 hours, which translates to 6 working-days and will be invoicing work/services after completing each module.
The selected consulting firm and all its team members must be locally based and must carry out the project locally.

Concept
For the bid, the bidder is required to show how the objectives defined in Chapter 2 are to be achieved, if applicable under consideration of further specific method-related requirements (technical-methodological concept). In addition, the bidder must describe the management for the service provision. This should also include a contingency concept if the timeline of the development of the system changes due to the Coronavirus Pandemic.
Technical-methodological concept
Strategy: The bidder is required to consider the tasks to be performed with reference to the objectives of the services put out to tender (see Chapter 1). Following this, the bidder presents and justifies the strategy with which it intends to provide the services for which it is responsible (see Chapter 2).
The bidder is required to present the actors relevant for the services for which it is responsible and describe the cooperation with them.
The bidder is required to present and explain its approach to steering the measures with the project partners and its contribution to the results-based monitoring system.
The bidder is required to describe the key processes for the services for which it is responsible and create a schedule that describes how the services according to Chapter 2 are to be provided. The bidder is required to describe the necessary work steps and, if applicable, take account of the milestones and contributions of other actors in accordance with Chapter 2.
The bidder is required to describe its contribution to knowledge management for the partner and GIZ and promote scaling-up effects (learning and innovation).

Project management of the contractor
• The contractor is responsible for selecting, preparing, and steering the experts (national, short, and long term) assigned to perform the advisory tasks.
• The contractor makes available equipment and supplies (consumables) and assumes the associated operating and administrative costs.
• The contractor manages costs and expenditures, accounting processes and invoicing in line with the requirements of GIZ.
The bidder is required to draw up a personnel assignment plan with explanatory notes that lists all the experts proposed in the bid; the plan includes information on assignment dates (duration and expert days) and locations of the individual members of the team complete with the allocation of work steps as set out in the schedule.

Details about backstopping
The bidder is required to describe its backstopping concept. The following services are part of the standard backstopping package, which (like ancillary personnel costs) must be factored into the fee schedules of the staff listed in the bid in accordance with section 5.4 of the AVB:
• Service-delivery control
• Managing adaptations to changing conditions
• Ensuring the flow of information between GIZ and field staff
• Contractor’s responsibility for seconded personnel
• Process-oriented technical-conceptual steering of the consultancy inputs
• Securing the administrative conclusion of the project
• Ensuring compliance with reporting requirements
• Providing specialist support for the on-site team by staff at company headquarters
• Sharing the lessons learned by the contractor and leveraging the value of lessons learned on site
Personnel concept
The bidder is required to provide personnel who are suited to filling the positions described, based on their CVs (see Chapter 7), the range of tasks involved and the required qualifications.
The below specified qualifications represent the requirements to reach the maximum number of points.
Bidder
Tasks of the bidder
• Overall responsibility for the advisory packages of the contract (quality and deadlines)
• Coordinating and ensuring communication with GIZ, partners and others involved in the project
• Personnel management, in particular; identifying the need for short-term assignments within the available budget, as well as planning and steering assignments and supporting all experts
• Regular reporting in accordance with deadlines.

Qualifications of the bidder
• Education/training (2.1.1): MSc. in Business Administration, Management, Human Resources or another related field.
• Language (2.1.2): Good business language skills in English and Kinyarwanda
• General professional experience (2.1.3): 7 years of professional experience in supporting start-ups and SMEs.
• Specific professional experience (2.1.4): 5 years in providing training in project management and/or people management and/or productivity, soft skills, business leadership.
• Leadership/management experience (2.1.5): 5 years of management/leadership experience as project team leader or manager in a company
Short-term expert pool
Tasks of the team member(s)
• Result-driven management mindset with advanced understanding of leadership and organizational skills
• Responsible for identifying all and any Management Skills challenges/needs of the start-ups/SMEs
• Responsible to attend to any other assignment activity, procedure, Tax or monitoring related tasks that may come up during this assignment.

Qualifications of the team member(s)
• Education/training (2.6.1): Master’s in Business Administration, Management, Human Resources, or another related field.
• Language (2.6.2): Good business language skills in English and Kinyarwanda
• General professional experience (2.6.3): 7 years of professional experience in supporting start-ups and SMEs.
• Specific professional experience (2.6.4): 5 years providing training in project management and/or people management and/or productivity, soft skills, business leadership.
Soft skills of the team member(s)
In addition to their specialist qualifications, the following Skills are required of team member(s):
• Team skills
• Initiative
• Communication skills
• Sociocultural competence
• Efficient, partner- and client-focused working methods
• Interdisciplinary thinking

Costing requirements
Assignment of personnel
• Team leader: On-site assignment in Kigali, Rwanda for up to 20 expert days
• Short term expert pool: On-site assignment in Kigali, Rwanda for up to 60 expert days
• The bidder should calculate their price bid based on the work packages in Section 2 for one start-up/SME.
Inputs of GIZ or other actors
GIZ and/or other actors are expected to make the following available:
• 2 possible workstations at the Digital Transformation Center (depending on availability of space based on Covid-19 government guidelines)
Requirements on the format of the bid
The structure of the bid must correspond to the structure of the TORs. In particular, the detailed structure of the concept (Chapter 3) is to be organised in accordance with the positively weighted criteria in the assessment grid (not with zero). It must be legible (font size 11 or larger) and clearly formulated. The bid is drawn up in English.
The complete bid shall not exceed 10 pages (excluding CVs).
The CVs of the personnel proposed in accordance with Chapter 4 of the TORs must be submitted using the format specified in the terms and conditions for application. The CVs shall not exceed 4 pages. The CVs must clearly show the position and job the proposed person held in the reference project and for how long.
If one of the maximum page lengths is exceeded, the content appearing after the cut-off point will not be included in the assessment.
Please calculate your price bid based exactly on the costing requirements. In the contract the contractor has no claim to fully exhaust the days/travel/workshops/ budgets. The number of days/travel/workshops and the budget amount shall be agreed in the contract as ‘up to’ amounts. The specifications for pricing are defined in the price schedule.
Submission of offer
The Expression of Interest should contain the following:
Technical Proposal:
• A cover letter expressing your interest in this assignment
• Technical proposal with a brief description of why you would be considered as the most suitable for the assignment, relevant expertise, and a detailed, clear methodology, on how will be your approach to complete the assignment
• CVs of the expert proposed
• Company registration certificate (RDB)
• VAT registration certificate
• Latest tax clearance certificate
• Proof of successful completion of related assignments.

Financial Proposal: indicates the all-inclusive total contract price, supported by a breakdown of all costs. The costs must be in RWF and VAT excluded.
Please submit electronically your EoI (technical & Financial offer) in 2 separated emails and should be in PDF files to this email ONLY: RW_Quotation@giz.de until latest 27th October 2022
Please you must write on each email subject this sentence: 83422221-Technical/financial offer, without this sentence, your offer may not be considered
Hard copies are not allowed this time
GIZ reserves all rights
List of abbreviations
BMZ German Federal Ministry for Economic Cooperation and Development
GIZ Deutsche Gesellschaft für Internationale Zusammenarbeit
DSSD Digital Solutions for Sustainable Development
SDG Sustainable Development Goals
TOR Terms of Reference
DTC Digital Transformation Center