Summary
Date Posted: Tuesday, August 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Relationship Officer

JOB PURPOSE STATEMENT
Reporting to Customer Relations Manager, the Customer Relationship Officer is responsible for mobilizing new members, deposits and credits as well as deepening Muganga SACCO' relationships with the existing members by offering them other financial products and information needed.

KEY RESPONSIBILITIES
• Generate new customer leads through various channels;
• Proactively identify sales prospects and conduct business development activities;
• Follow up on new leads and referrals to generate business;
• Achieving the monthly sales targets, Cross sell assets and fee products;
• Follow the various internal guidelines and procedures of the bank;
• Ensure customer satisfaction through regular engagement;
• Resolve customer queries/issues and facilitate customer service;
• Maintain periodic status reports, including daily activity report and calls/follow-ups made.

KEY MEASURABLE GOALS
• Number of new members;
• Increase percentage of deposits and loan portfolio;
• Percentage of members' satisfaction;
• Level of members' communication in terms of Muganga SACCO products.

SKILLS & COMPETENCIES
• Excellent interpersonal and communication skills;
• Proficient in all Microsoft applications;
• Superior product knowledge;
• A team player with leadership skills;
• Maintain a positive attitude focused on member satisfaction.

REQUIREMENTS
• Bachelor’s degree in Administration, Marketing, Business administration or a related field.;
• At least 2 years of experience as customer care or related position. Having an experience in financial institution (BANK, MFI or SACCO) is an advantage;
• Mention the working place (district) as indicated in the Recruitment Details. Applicants must be residing in the district they applied for;
• To be between 25 and 35 years’ old.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1st floor of the Silverback Mall, latest 26/08/2022 at 6:00 PM on the following email address: apply@mugangasacco.rw 
Questions/clarifications may be requested by email to the following email address: info@mugangasacco.rw 
Kindly note that only shortlisted candidates will be contacted for the exam and interview.


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