Summary
Date Posted: Thursday, August 18, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Care officers
Level:6.II
Job description
• To work for the Institution to promote customer care;
• To work for the Institution to help customers to resolve their queries;
• To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude;
• To work for an organization to promote business;
• To answer to the queries of the customers in an ethical and informative way;
• To give appropriate and relevant information to the customers;
• To maintain a position of trust and responsibility by keeping all customer organization confidential;
• To update any requests made by the citizens into the system to complete the task;
• Self-motivation to increase knowledge and skills by in-house trainings and seminars;
• Have complete knowledge of services rendered, and complete line products, taking responsibility to stay update and ask for assistance to acquire latest developments;
• Answer confidently or find appropriate solutions to customers' problems;
• To initiate conversation to uncover customers' needs;
• To communicate clearly and effectively with customers;
• To promote teamwork in the institution;
• To promote good listening skills; to receive incoming “courier”;
• To recognizing and managing assertive customer calls;
• To resolve problems efficiently and professionally;
• To initiate conversation to uncover customers' needs;
• To respond citizen does needs, as well as question guests to obtain full understand of what information is being requested;
• To provide quality customer service to customer
• Any other duties assgined by the superior in line with the job

Minimum Qualifications
• Bachelor's Degree in International Relations
0 Year of relevant experience
• Bachelor's Degree in Communication
0 Year of relevant experience
• Bachelor's Degree in Public Relations
0 Year of relevant experience
• Bachelor's degree in Linguistics and Literature
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Communication skills
• Collaboration and team working skills
• Time management skills
• Good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.
• • Fluent in Kinyarwanda and English. Knowledge of French will be an added advantage
• Computer Skills
• Delivering a great service and fast service
• Ability to really listen to customers
• Knowledge of the Product the institution offer to different clients
• Ability to handle surprises
• Willingness to learn"

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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