Summary
Date Posted: Thursday, July 28, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
9 Applications(CBS & DCMT) Support Specialist
Level:0.I
Job description
• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact, information, and nature of problem or issue.
• Excellent communication and interpersonal skills, build rapport and elicit problem details from help desk customers.
• Multi-tasking - Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Test fixes to ensure problem has been adequately resolved, perform post-resolution follow-ups to help requests.
• Ability to absorb and retain information quickly, proven analytical and problem-solving abilities.

Minimum Qualifications
• Bachelor's Degree in Economics
5 Years of relevant experience
• Master's in Finance
3 Years of relevant experience
• Master's in Economics
3 Years of relevant experience
• Bachelor's Degree in Accounting
5 Years of relevant experience
• Master's Degree in Accounting
3 Years of relevant experience
• Bachelor's Degree in Finance
5 Years of relevant experience
• Bachelor’s Degree in Information Management Sciences
5 Years of relevant experience
• Master’s Degree in Information Management Sciences
3 Years of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
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