Summary
Date Posted: Thursday, October 06, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
2 Internship Customer Service Specialist
Level:3.II
Job description
• Organise feedback sessions with companies and other hosting institutions and address issues related
• Support to Mobilise and engage companies, public institutions, NGOs and SMEs to host and coach interns
• Call interns to check for their availability before placing them in different hosting institutions
• Organise feedback sessions with interns and address issues related
• Support interns and hosting institutions to create account in internship system
• Support interns to apply for internship in internship system
• Verify application files of interns and validate those eligible to be on waiting list and reject those who are not fulfilling the
• requirements
• Support hosting institutions to request interns
• Follow up with hosting institutions to sign contracts online in the system
• Collecting technical issues raised by interns and help them to address issues or advocate for further assistance and help
• Follow up with the hosting institutions from interns request up to signing a contract
• Monitor complains and feedback sent to RDB through different channels including social media and emails
• Undertake field monitoring sessions to assess the learning environment and devise strategies to address challenges

Minimum Qualifications
• Master's Degree in Business Administration with specialization in Human Resource
1 Year of relevant experience
• Bachelor's Degree in Economics
3 Years of relevant experience
• Master's in Economics
1 Year of relevant experience
• Bachelor's Degree in Business Administration with specialization in Human Resource
3 Years of relevant experience
• Global Studies
3 Years of relevant experience
• master's degree in Global Studies
1 Year of relevant experience
• Bachelor's Degree in Industrial Relations
3 Years of relevant experience
• Master's Degree in Industrial Relations
1 Year of relevant experience

Competency and Key Technical Skills
• N/A
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Strong command of written and spoken English;
• Proficiency in French and Kinyarwanda is an added advantage;
• Required relevant experience
• Strong knowledge of the laws, policies, procedures and standards in relation to labour and performance management;
• Demonstrated ability to effectively use the required computer programs and applications such as IPPIS:
• Strong ability to work under pressure, multi-task and deliver as expected;
• High levels of integrity, confidentiality with high professional and ethical standards
• Strong interpersonal and communication skills;
• Flexibility, team player, creative, self-starter with ability to balance staff welfare programs
• Excellent Communication, report writing and presentation skills;

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
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