Summary
Date Posted: Tuesday, August 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Cashier/ Teller

JOB PURPOSE STATEMENT
Reporting to Chief Cashier, Teller position exists for performing the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.

KEY RESPONSIBILITIES
• Providing guidance, support and transactional services to customers;
• Cash and sorting checks;
• Accepting payments from new and existing customers;
• Counting and disbursing cash for deposits and withdrawals;
• Making deposits and withdrawals;
• Filing deposit and credit slips and other paperwork;
• Maintaining several accounts records (e.g. journal,);
• Maintaining a thorough record of the transactions held daily in the bank, from a check being cashed to a loan being taken out;
• Managing correspondence and balance accounts;
• Balance cash drawer in accordance with Muganga SACCO procedures and regulations including periodic batching of cashed checks;
• Assist in ordering, receiving, verifying, and distributing cash;
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line;
• Providing additional products including Cashier’s Checks, Personal Money Orders;
• Maintains the highest level of confidentiality with all information obtained;
• Promotes the Muganga SACCO’s products and services;
• Represent the Muganga SACCO in a manner that maintains and expands positive relations with all customers, potential customers and co-workers;
• Maintaining detailed records on the transactions executed daily;

KEY MEASURABLE GOALS
• Compliance with Muganga SACCO policies, procedures and regulations;
• Detailed records on the transactions executed daily;
• Payments reports;
• File of deposit and credit slips and other paperwork.

SKILLS & COMPETENCIES
• Outstanding interpersonal and communication skills;
• Outstanding attention to detail and high levels of thoroughness;
• Strong math skills: Ability of adding, subtracting, multiplying and dividing in a timely manner; ability of counting and managing large amounts of money; and capacity of preparing daily balance;
• Familiar with retail banking regulations and teller roles and responsibilities relating to each;
• Very proficient in computers, smartphones, tablets and their operating systems, software and other technologies;
• High levels of honesty, discretion and integrity, being trustworthy enough to manage sensitive/confidential information;
• Exceptionally resourceful with an extensive knowledge of standard office practices, procedures and equipment.

REQUIREMENTS
• Bachelor’s degree in accounting, business administration or in finance;
• At least 1 year of experience as Cashier, Receptionist or Customer Care Officer. Having experience in financial sector is advantage;
• To be between 25 and 35 years’ old.


Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1st floor of Silverback Mall, latest 26/08/2022 at 6:00 PM on the following email address: apply@mugangasacco.rw 
Questions/clarifications may be requested by email to the following email address: info@mugangasacco.rw 
Kindly note that only shortlisted candidates will be contacted for the exam and interview.


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