Summary
Date Posted: Tuesday, February 14, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
The Agency Banking Manager
Location: Head Office, Kigali
Level: 5
Reports To: Director Of Business
Directly Supervises: 4
JOB SUMMARY
The role holder will have the principal responsibility for
• -Overseeing Agent recruitment, Registration, and Activation.
• -Job Holder will ensure that all gents recruited are transacting, Increased volumes of Deposits and Withdrawal Transactions,
• Observing policies and Procedures guiding Agency Banking,
• In-depth due diligence of Agents before Onboarding,
• Timely resolution of any disputes arising between agents and clients or agents and the Bank
• Complying with AML Guidelines
• Complying with Consumer protection policies and Procedures

Agency Banking t Manager Profile:
• Personal confession of Christian faith and commitment to the mission and vision of Urwego
• Bachelor's degree in business, marketing, economics, international development, or a related field
• 5+ years of relevant management experience, preferably in microfinance, agent banking, or the financial services industry in an African or international context
• Experience and/or training in agent banking or agent banking management
• Expert-level knowledge of banking regulatory framework and guidelines on Agent banking.
• Experience with developing, tracking, and analyzing financial operational and portfolio metrics.
• Experience with developing strategic goals for a team to ensure portfolio quality and growth.
• Experience with recruiting and retaining team through members through performance development and coaching.
• Excellent interpersonal skills, including the ability to collaborate and communicate effectively with local and international teams
• Ability to lead and work independently
• Ability to liaise across departments, cultures, and time zones. International experience and care ross¬ cultural skills strongly preferred
• Excellent oral, written, and public communication skills; excellent visual communication skills
• Self-motivated with a track record demonstrating the capacity to lead project teams and prioritize multiple deadlines
• Excellent time management skills demonstrating the capacity to coordinate, implement, and balance
• Proficiency in Microsoft Office Programs - Word, Excel, and PowerPoint
• Willingness to travel domestically, understanding the importance of connecting with clients and staff directly.
• Fluency in English and Kinyarwanda
• Understanding of Rwanda's marketing environment and industry, knowing industry leaders, agencies, and other potential business partners.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Requirements Documents
• Notarised copies of Academic Qualifications
• Criminal record clearance
• Recommendation from the Priest /Pastor
• Statement of Faith
• Motivation letter and updated CV
Interested and eligible applicants should submit the following documents to urwegohr@urwegobank.com no later than 1^st March 2023 at 5pm. Send the documents as one folder and in the subject line, fill in the position of The Agency Banking Manager
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