Summary
Date Posted: Wednesday, February 22, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Support Engineer for Dynamics ERP/CRM
• Tek-Experts
• Sofia, Bulgaria; Dalian, China; San Pedro de Montes de Oca, Costa Rica; Kigali, Rwanda; Colorado Springs, Colorado; India; Portugal; Romania; Varna, Bulgaria; Indianapolis, Indiana
• Technical Support
• Hybrid
• 9969

Job Description
Overview
Tek Experts is looking for a Support Engineer for Dynamics with the experience needed to work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing to resolve issues quickly and deliver exceptional customer service. You will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams

The Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows, a next-generation software integration/automation.

The role will operate within the Microsoft business unit under the management of the TM and be based in Bulgaria, China, Rwanda, Vietnam, Portugal, Romania, India, Costa Rica, Nigeria, or the USA.

Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Responsibilities
o Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
o Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
o Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
o Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
o Mentor junior support engineers as needed or requested by management.

Qualifications
• High-level technical education, computer science, or equivalent working experience is preferred.
• Valuable certifications relevant to the product are preferred.
• 2 – 3 years of technical and customer support experience are required.
• Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
• Creative, adaptable, and have strong problem-solving skills.
• Customer-obsessed, take the initiative and exceed expectations.
• Fast learner interested in understanding our products.
• Professional fluency in English is essential, both written and spoken.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
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