Summary
Date Posted: Tuesday, January 31, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Supervisor, Housekeeping
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Alongside ancient rainforest, within the lush green expanse of a working tea plantation, One&Only Nyungwe House is an idyllic eco retreat offering once-in-a-lifetime experiences in the heart of magical Rwanda. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in Nyungwe’s environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish.

Job Summary
To supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.

Key Duties And Responsibilities
• To report for duty punctually wearing the correct uniform and name tag at all times.
• To ensure proper grooming always as per resort policy.
• To attend daily briefing in selected areas conducted by Assistant Housekeeper.
• Supervises and coordinates all Housekeeping Colleagues, ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
• Supervises and inspects guest rooms and corridors.
• Supervises deep cleaning and special task schedules, ensures that all rooms and floor areas are cleaned as per resort standards.
• Supervises and reports to the Assistant Housekeeper regarding the upkeep of furnishings, facilities, and equipment.
• Carries out good communication with Colleagues ensuring performance is effectively managed.
• Attends and supervises that the team attends to duty in proper uniform, on time and well groomed.
• Attends daily briefing with Assistant Housekeeper ensuring a complete understanding of tasks for self and Colleagues.
• Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors.
• Supervises usage of guest room supplies and amenities are at a realistic cost.
• Supervises that Housekeeping procedures are kept updated and in accordance with health and safety policies for Colleagues and guests.
• Assists guests with any room or porter requirements.
• Has full knowledge of resort layout, guest rooms, corridors, storage space and back of house areas.
• Ensures all guest requirements are adhered to as per resort standards.
• Supervises the cleanliness of back landings and all storage on the guest floor.
• Monitors and maintains the inventory of supplies in the pantries on guest floors.
• Supervises training needs within the department and carries out on the job training when required.
• Supervises and assists with resort emergency procedures and first aid as per resort standards.
• Supervises and assists in keeping up to date Colleague records.
• Communicates and reports correctly all issues, incidents or malfunctions as per resort standards.
• Flexible in working hours and scheduling as per resort requirements.
• Conducting disciplinary action and coaching of Colleagues when necessary.
• Allocates Housekeeping attendants tasks.
• Carries out any other job related duties as requested by the resort.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

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