Summary
Date Posted: Tuesday, July 19, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Specialist: Manager, Customer Value
About Mobile Money
Mobile Money Rwanda ltd is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.
Mobile Money Rwanda ltd is therefore Internally and externally recruiting highly competent and self-motivating individuals for the below Positions

Job Responsibilities
• Execute delivery of integrated customer insight for customers, including actionable value-, usage- and needs-based segmentation and predictive models, linked with competitor intelligence and market research.
• Analyse commercial impact of BTL programs on product penetration, ARPU and incremental value delivered. Define analyses of the prepaid base to identify opportunities to apply products and tariffs to maximize lifetime value.
• Define and execute prepaid base development programs to support growth in customer base ARPU through targeted and segmented offers, BTL campaigns and cohort-specific pricing with a specific focus on data up-sell and tariff
• Contribute to driving the business by projecting consequences of business decisions based on analysis and drawing up possible proposals for improvement based on actionable customer & base insights
• Input into proposition development carried out by CVM owners and advise of base implications during prioritisation between specific initiatives.
• Carry out complex non-routine reporting/analysis and deep dives to understand customer and channel behavior and the commercial impact of that behaviour i.e. price plan dispositioning, data usage deep dive
• Communicate results and recommendations to the relevant areas of the business to build a competitive advantage
• Recommend creative and innovative solutions to enhance MOMORL performance
• Establish sound relationships with service providers and vendors and business segments Job Requirements
• University degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects
• Post-graduate degree in an analytical or commercial field of study
• Min 3 years of relevant work experience
• Fluent in English
o Demonstrated leadership of an established and successful CVM function within Fintech or another operator recognised as a leader in CVM

Qualifications and Requirements:
• Students currently pursuing their BBA/MBA/Masters in HR (or any other Bachelor/Master degree with a keen interest in HR/People Operations career)
• Students who have graduated and want to build skills in Agile PeopleOps / Agile HR
• Perks:
• This is a remote/virtual (work-from-home) volunteer internship opportunity.
• The duration of the internship is 3 months.
• Post-internship you will receive an Internship completion certificate, endorsements on LinkedIn, and recommendations on your LinkedIn profile from our Leaders and team
Work Hours: 8

Experience in Months: 36

Level of Education:
.

Job application procedure
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than
25th July 2022 at 5:00 pm through the job’s platform on: jobs2.RW@mtn.com 
Note: Only qualified applicants will be contacted within 14 days after their submission.
We strongly encourage applications from women and individuals with disabilities.
Mobile Money LTD is an equal opportunity employer.

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