Summary
Date Posted: Wednesday, August 30 2023, Base Salary: Not Disclosed

JOB DETAILS:
Background:
• KT Rwanda Networks, Ltd (“KTRN Ltd”) is a licensed company that has been incorporated under the laws and regulations of the Republic of Rwanda. The company is engaged in the business of providing & installing 4G LTE advanced technology within Rwanda.
• In order to effectively accomplish its business objectives, KTRN Ltd is looking for a qualified and competent candidate to fill the vacant positions below:

Position: Operation Support System OSS (1):
Key Responsibilities:
• Remote case handling and software change management, node integration on OSS system.
• Ensure interworking of OSS applications to multiple network Element are connected (eg. PS) and all functions are working well (alarm sync, PM data sync, configuration Management etc.)
• Troubleshoot system management, fault management, configuration management and performance management issues. Executing system health check &preventive maintenance task on different EMS/NMS
• Analytical skills to analyze tickets and isolate the problem reported
• Fix the issue and provide suggested workaround solution.
• Escalation of issue to Vendor for which resolution or workaround isn’t available and provide the issue description, logs, findings and troubleshooting steps carried out.
• Outage handling and communication management with relevant stakeholders
• Ability to adopt new technologies in short period.
• Should be able to mentor, guide and train junior team members
• Any other duties that may be assigned by the supervisor.

Qualifications, Experience, Skills & Competencies required:
• Degree in Telecommunications Engineering or similar
• 3-5 Years of experience in System Administration operation (Troubleshooting, Configuration, Lab testing etc.)
• Hands-on Experience in providing Technical support for complex Multi-vendor and 3rd party OSS Applications (Analysis, Troubleshooting & fixing the issues reported) on the applications already deployed.
• Ability to take independent initiatives, learning and ability to fit seamlessly into any team.
• Strong domain knowledge in OSS Platforms and Applications with hands-on experience in supporting and managing OSS Applications and Tools
• Hands on working experience in NETACT, TRAFFICA, NCOM, NSP and ZTS applications with experience in Telecom & strong in telecom concepts.
• System Administration of Linux/VMware/OpenStack environment.
• Experience in OS like Linux, Windows
• Shell scripting + SQL scripting, unix shell + some windows based programming will be an
• Knowledge of IP/Routers/Switches etc
• Experience in RDBMS like Oracle, MySQL, Sybase etc
• Basic understanding of Telecom Network
• Basic understanding of IP Network
• Experience with trouble ticket tools and process

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Interested candidates who meet the above requirements should submit their application letters accompanied with their CVs and copies of certified Degree(s), Copy of ID, on line addressed to the Human Resources management of KTRN, located at KG 7 Avenue, 7th Kigali Heights, to the below email: recruits@ktrn.rw 
• The deadline for submission of applications is scheduled on September, 5th 2023, 5:00pm.
• Only shortlisted candidates shall be contacted.
• KTRN Management

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